[HCM] Customer Service & Satisfaction Executive
ROLES AND RESPONSIBILITIES:
- Customer Satisfaction (30%)
– Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
– Follow up CV Master file and give proposal effectively
– Feedback all queries are sent from Stores site and support Ops site to chaise with related department
– Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
– Assign CS Officer to support, follow up tasks relating to CS accordingly
- Ad-hoc Jobs/ Project (30%)
– Join, follow up projects that Manager assigned
– Follow up and work with relevant departments to complete action plans
– Support CS HQ Manager to join the meetings, training Stores if needed
– Support and do tasks are delegated by Manager
- Data Analysis (20%)
– Basing on Customer Voice/complaint to check the situation and advice to improve
– Basing on Reports, put in Master file to analyses and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping
- Report (10%)
– Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
– Consolidate reports: CS, Delivery, and make the preparation of reporting
- Marketing Research – Service (10%)
– Plan Store Tour
– Survey Competitors
REQUIREMENTS:
- University bachelor’s degree in social science, Business Administration, or Marketing
- Proven track record in Customer Service /other customer facing role with experience in servicing key customers.
- Deep process know-how
- Fluent in English communication (verbal/written)
- Have a polite, tactful and friendly attitude
- Have good understanding of the needs of customers
- Excellent problem analysis and problem resolution skills
BENEFIT
Salary: negotiate
AEON VIETNAM’s income and remuneration are competitive with the market.
In addition to salary:
- Employees are served a free lunch,
- Allowances according to the nature of work
- Free shuttle bus for office block employees
- Gifts on holidays/New Year
- 13th month salary
- Performance bonus.
HEALTH INSURANCE
In addition to health insurance and periodic general health check-up program as prescribed, Employees are also entitled to participate in health insurance depending on the job position.
PAID HOLIDAYS
In addition to the paid leave days according to the Labor Law, Employees are given 1 extra day of leave in the 5th year working at AEON VIETNAM.
TRAINNING
Opportunity to learn and develop continuously through daily work; professional training courses as well as soft skills with experienced experts of AEON VIETNAM and AEON Group.
Working time: 8:30-17:30 Mon-Fri (1 Saturday of the month and 1 WFH day per week)
Send to CV: Apply here
