[HCM] TRƯỞNG NHÓM CỬA HÀNG CHĂM SÓC SỨC KHỎE & SẮC ĐẸP (GLAM BEAUTIQUE)

Working Location: Estella Place Shopping Mall, 88 Song Hanh, An Phu Ward, Thu Duc city

Main Responsibilities:

1.Operations duties
a) Merchandise management
– Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
– Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
– Support Foodline with monthly Stock Take as directed by supervisor.
– Attend bi-annual Stock Take as scheduled.
b) Non-merchandise management
– Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Order POP, execute POP exhibition, check POP to ensure correct and adequate information.
– Execute store opening & closing
c) Omni channel Operation
– Control stock inventory for Omni sales.
– Report and ensure correct related figure data

2. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits
– Co-ordinate with Suppliers to execute promotion schemes.
– Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
– Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
– Provide every day sales figure of concess counter for promoters. changes/improvement in merchandise assortment, quality and quantity.
– Support cashier in return/exchange merchandise as required.

4. Manpower management
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Ensure sufficient manpower during business in ad-hoc situations.
– Ensure General Staff and Promoters’ attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity..
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

5. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6. Other duties
– Opening & closing Store.
– Support other departments as necessary.
– Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.

Qualification and Job Requirements:
– College or Technical School graduate.
– At least one-year related experience in retailing business or supermarket environment.
– Good communication, problem solving and leadership skills.
– Good presentation, problem solving and sales skills.
– Self-disciplined with ability to work independently
– Computer skill (Word, Excel, Power point) solving and sales skills.
– English

Preferred Skills:
– Be able to work at shift & on Public holidays
– Have ability to relocate to other Stores as per Company’s assignment is a plus

Please send your CV to email: bao.nguyen@aeon.com.vn