Cashier Group Leader (AEON Canary Bình Dương)

Key responsibilities:
1. Customer services
– Access and work with other staff to assist in resolving issues from client, staff and the public.
– Input/retrieve client account information data on system.
– Verify and research data on registration status, balance point and purchase history.
– Serve as key contact for cashiers needing assistance with account or client problems.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Cashiering activities
– Be aware of current sales promotions and conduct daily brief with Cashier team.
– Change cash and distribute to cashier counters.
– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
– Ensure cash registers & credit card terminals are in good conditions.
– Ensure the hangers, hard tags and left over items timely collected by Line Department staff.
– Remove unnecessary goods at inactive cashier counter.
– Ensure signage must be in proper condition display at cashier counters.
– Check all cashier counters to avoid long queue especially in peak hours or weekend.
– Random spot check at cashier counter to avoid any fraud.
– Be responsible for investigating any unbalance situation and report to superiors.
– Make day and night shift handover.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to Chief Cashier.

3. Manpower Management
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Ensure sufficient manpower during business in ad-hoc situations.
– Ensure Key Staff and General Staff’s attendance and attire.
– Be responsible for Key Staff and General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity.
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

4. Others
– Closing floor in charge.
– Support other departments as necessary.
– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager

Job Requirements:
1. Qualifications & Experience
– College/Vocational College.
– At least 2 year experience, including 1 year experience as GL in Supermarket/Shopping center.

2. Knowledge, Skills & Behaviors
– Strong communication and problem solving skills.
– Computer literacy: Word and Excel.
– Strong counting and calculation skills are required.
– Customer service skills: Customer service minded.
– Team work skill: Actively promote team work.
– Leadership: Acting leadership by example.

3. Other requirements:
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.