[HA DONG] CASHIER AND CUSTOMER SERVICE MANAGER

Aeon Hà Đông (Khu dân cư Hoàng Văn Thụ, Phường Dương Nội, Q. Hà Đông, TP. Hà Nội)

A. Roles and responsibilities:

  1. Customer Service activities
    – Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.
    – Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
    – Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
    – Compile Customer Complaints letters and make report for the Management.”
  2. Cashiering activities
    – Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.
    -Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.
    – Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
    • Current sales promotions
    • Any update in cashiering procedures, store security practices
    – Investigate and correct errors made at the cash registers in a timely manner.
    – Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
  3. Manpower Management
    -Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
    – Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
    – Monitor subordinates’ attendance and attire.
    – Be responsible for subordinates’ performance.
    – Take part in recruitment & selection activities for Line/Department’s staffing.
    – Motivate, training and develop staff in order to encourage their professional development.
    – Identify potential staff for succession planning purposes.
    – Build and promote team work spirit”
    4. Rules and Regulations
    – Follow all working procedures, the company’s policies, rules and regulations.
    – Check, monitor, remind and guide all subordinate to follow the rules and regulations.”
    5. Other duties
    Other tasks or responsibilities as assigned by Store Manager or Senior General Manager – Merchandising

B. Qualification and Job Requirements:

1. University (Degree)
2. 5 years experience, including 2 years experience as Cashier Manager
3. Customer service skills: Customer service minded
4. Leadership: Acting leadership by example
5. Good planning skill, especially regarding to manpower

Preferred skills
1. Fluency in English languages (both written and oral).
2. Computer literacy: Word, Excel, Power Point
3. Strong counting and calculation skills are required
4. Team work skill: Actively promote team work
5. Persuasion: Ability to persuade others in specific situations

6. Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

To apply, please send your English CV to email: doan.pham@aeon.com.vn

Job Overview

Thông tin cơ bản của vị trí tuyển dụng

News has not yet expired
Job posting date 15/06/2022
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Language Presentation Profile Tiếng Anh

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