[HA DONG] DELIVERY GROUP LEADER – TRƯỞNG NHÓM GIAO HÀNG

Roles and responsibility:

1.Delivery Management
– Coordinate with Operation team to arrange and plan driver in house and 3rd party to ensure delivery resources
– Manage and coordinate the delivery of the delivery staff
– Divide orders by wards and districts to optimize shipping
-Track and update vehicle schedules and delivery progress.
– Conduct data analysis and propose solutions, orientation to improve driver performance
– Assist/Draw up project planning, implementing and communicating across the involved stakeholders to coordinate the team’s scope of work & timelines
– Develop and implement improvement initiatives to boost Driver Supply
– Check, monitor, remind and guide staff to contribute work follow deadline

2.Customers service
– Manage customer enquiry for all on-line channels with fast & appropriate response
– Escalate of all problems/complains and get advice from LM to assure they are satisfactory resolved
– Update all related issues regarding the orders for further coordinating with customer
– Follow customer’s trend, comment, feedback and report related delivery

3.Expense Control
– How to improve effective cost per working hours for delivery
– Manage materials and equipments reasonably

4.Other tasks
– Other tasks or responsibilities as assigned by superiors

B. Qualification and Job Requirements:

1. College graduate
2. At least 1 year experience in management level

Preferred skills
1. Logical thinking and reasonable work arrangement
2. Good understanding on E-commercial Sales (general trade market and selling)
3. Positive thinking
4. Competently the routes in the city

5. Computer literate (Word, Excel & Powerpoint)

To apply, please send your CV to email: ngoan.tranthi@aeon.com.vn