[Hai Phong] Division Leader – Home Fashion, House Hold, DIY

Aeon Hải Phòng Lê Chân (Số 10 đường Võ Nguyên Giáp, phường Kênh Dương, quận Lê Chân, thành phố Hải Phòng, Việt Nam)

1. Operations duties
a) Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All merchandise displays are in accordance to schematic plans and all price tags/ POPs are correct.
• The changing of price labels (if necessary) is completed before store opens.
– Order stock directly with Suppliers and receive stock from MMD.
– Verify and approve inventory orders raised by Group Leader(s).
– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
– Support Foodline with monthly Stock Take as directed by supervisors.
– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Days & Mommy Days and Public Holidays.

b) Non-merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floors are kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Execute store opening & closing as directed by supervisors.

2. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customers’ needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s) and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits
– Brief Group Leader(s) on previous day’s sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Brief promoters on promotion schemes.
– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
– Approve duty rosters and shift plans raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.

5. Rules and Regulations
– Follow all working procedures, company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6. Other duties
– Open & close store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

1. Qualifications & Experience
– University/College degree.
– At least 3 years of related experience in retailing business or supermarket environment and 01-year of experience in managing a team of at least 5 staffs.

2. Knowledge, Skills & Behaviors
– Strong analytical skill and good at data/figures.
– Fluency in Vietnamese and English languages (both written and oral).
– Teamwork skill: actively promote teamwork.
– Service orientation: customer service mindset.
– Leadership: Acting leadership by example.
– Good presentation, problem solving and sales skills.
– Computer skills (Word, Excel, PowerPoint).
– Ability to cope with stressful situation at work.

Please send your updated CV to: Ms. Linh – hr.lechan@aeon.com.vn

Job Overview

Thông tin cơ bản của vị trí tuyển dụng

News has expired
Job posting date 28/08/2021
Rank Division Leader, Trưởng quầy
Number of people 1
Language Presentation Profile Tiếng Việt, Tiếng Anh

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