We are hiring Sale Operation Deputy Manager (Phó phòng vận hành trang thương mại điện tử Eshop)

JOB DESCRIPTION

To engage sales team to achieve sales target & department goal:

• Develop & monitor key performance indicators (Sales revenue, number of Orders, %margin, %out of stock, Stock turn rate…).
• Enlarge online registration & maintain customer loyalty -Understanding market needs to provide suitable products to increase Sales.
• Coordinate with Merchandise department for product order, providing product information.
• Provide business analysis and insights on sales, pricing and on-going opportunities for incremental volume and margin.
• Train up online sales team about product flow, order monitoring, delivery, returned order / products, EC site how to use functions & customer service, etc….
• Improve customer service.
• Respond promptly to customer inquiries by e-mail/chat/outbound calls.
• Communicate and coordinate with internal departments to handle and resolve customer complaints.

Make assortment planning and merchandising

• Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.
• To develop on-line merchandising and promotion strategy to achieve sales targets.
• To ensure products being available and more variety to meet online Shopper needs.
• Search for the supply of online merchandise according to strategic assortment plan.
• Supplier management, negotiation of payment terms, rebates etc.

Qualification and Job Requirements:

• College or University degree, preferably in Economics, Business Management or related subjects
• How to calculate cost, profit, basic account is preferable
• Self-disciplined with ability to work independently and under pressure
• Customer-oriented mindset

Preferred skills

• Strong analytical ability and good in data/ figures.
• Time-management and team work skills (Team size 6-8 members).
• Strong leadership and problem solving skills.
• Abilities to use computer, office programs and database.

Apply this position: Send email to luan.lai@aeon.com.vn