Working location: No 9, Pham Van Dong street, Cau Giay district, Hanoi.
Key Activities:
1. Operations management
2. Manpower management
3. Sale and profit management
4. Cash management
5. Customer service & other tasks
Roles and responsibilities:
List in order of importance the major responsibilities of the job and estimate the percentage of time spent on each responsibility (the main function of the job may or may not be the one where the most time is spent).
1. Operations management
– Supervise Supervisor(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders raised by Supervisor(s).
– Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
– Plan, assign duties for Supervisor(s) and General Staff to make necessary preparation for Membership Day and Public Holidays.
– Control daily production plan for Delica & bakery made by GL
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Maintain FSH as the company rules
– Check and verify variances in stock & sales figures after Stock Take and make report to Store Manager.
– Execute store opening & closing as directed by Store Manager.”
2. Manpower management
– Plan Monthly Department ‘s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Supervisor(s), General Staff and Promoter’s attendance and attire.
– Approve duty roster, shift plan raised by Supervisor(s).
– Be responsible for Supervisor(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
3. Sale and profit management
– Daily briefing Supervisor(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Breakdown the sales target given by Store Manager to each Supervisor and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Supervisor(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Supervisor(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Store Manager.”
4. Cash management
– Change cash and distribute to cashier counters.
– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
– Ensure cash registers & credit card terminals are in good conditions.
– Ensure the hangers, hard tags and left-over items timely collected by department staff.
– Remove unnecessary goods at inactive cashier counter.
– Check all cashier counters to avoid long queue especially in peak hours or weekend.
– Random spot check at cashier counter to avoid any fraud.
– Make day and night shift handover.”
5. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Handle customer complaint and give the best solution for customer satisfaction
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.
Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.
Other tasks
– Be on duty and act as Store Manager when as Store Manager not present at work
– Other tasks or responsibilities as assigned by direct Store Manager.
– Open & close store
Qualification and Job Requirements:
1. College/ University degree
2. At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs
3. Detail oriented and be able to handle multi-tasks
4. Abilities to use computer, office programs and database
5. Work well under high pressure
6. Customer – focused
7. Strong analytical skill, good at data/figures
8. Fluency in English language (both written and oral)
9. Be able to work at shift & on Public holidays
Preferred skills
1. Leadership skill
2. Sales skill
3. Teamwork skill
4. Problem solving skill
5. Good presentation & communication skill
To apply, please send your CV (Eng) to email: tuyendung.hn@aeon.com.vn / 024 6277 8333 (Ext: 763/765)
