Career Tag: Bán lẻ

[SMPT/Store Management] Executive – Perishable

KEY ROLES AND RESPONSIBILITIES

•Make and check daily working schedule for each store

•Make new hire orientation

•Support all new stores’ opening: modify, update training document, organize training class, make to-do-list, etc.

•Make focus items by month, season and make sale plan by week (52 weeks)

•Analyze actual sales and give proposals/ solutions for all stores

•Be responsible for staff’s attendance and performance; regularly motivate subordinates in daily works

•Manage stock, assortments, POG of Perishable, daily and dairy

•Check, monitor, remind & guide officer & store staff to follow all working procedures, rules and regulations

REQUIREMENTS

•University/ College degree

•Minimum 3 years of experience in perishable, daily and dairy manufacturing or related experience in retail industry

•Have experience in team management

•Good planning, organizing & time management skills

•Good communication skill

•Detailed oriented and be able to handle multitasks

•Strong leadership and relationship management

•Good command of spoken English

•Be able to work in shifts and public holidays

Please send your updated CV to: Ms. Doan – doan.pham@aeon.com.vn

 

[Aeon MaxValu – Hanoi Office] HR Executive

Primary Objective:

Partner with line management on HR, business needs and special projects

Key Activities:

  • Align business objectives with employees and management in designated business units (BUs)
  • Provide full supports regarding Human Resource-related issues

Roles and responsibilities:

  • Participate in solving complex employee relations issues. Conducts effective, thorough and objective investigations.
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Work with Department Heads and Line Managers to develop people strategy for related business units (BUs) to enable them to deliver its business objectives.
  • Work with relevant HR functional teams in other processes namely performance management, disciplinary action, compensation review, employer branding, talent management, and employee engagement, etc
  • Analyse HR key metrics (turnover, exit interviews, days to fill positions, cost per hire…) and utilise data for process improvements.
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, …).
  • Provides HR policy guidance and interpretation.
  • Provides guidance and input on BUs restructures, workforce planning and succession planning.
  • Identifies training needs for BUs and coaching needs.
  • Conducts frequently (weekly/ monthly…) meetings with related business units.
  • This job description is reviewed on annually basis and subject to change upon business requirements

Qualification and Job Requirements:

  • University degree
  • At least 03- years of experience in HR field (in retail market is a plus).
  • Be able to work at shifts, overtime, at weekends and holidays as assigned
  • Have ability to relocate to Stores as per Company’s assignment
  • Good oral and written communication skills in both English and Vietnamese
  • Solid knowledge about Labour law and labour market in Vietnam
  • Ability to work with tight deadlines and cope with stressful situation at work.
  • Self-disciplined with ability to work independently
  • Good communication, problem solving & presentation skills.
  • Good planning and analysing skills
  • Proficiency in computer skills (MS Office).

Please send updated CV to Ms. Huyen: huyen.nguyen@aeon.com.vn | 024 – 6277 8333 (Ext 766)

[HN – AEON MaxValu] Support Leader – New Supermarkets open in 2022

Purposes & Scope of the Role:

Be responsible for effectively operation of Cashier team, administrative tasks to ensure smooth operation and enhance customer’s shopping experience.

Key Responsibilities:

1. Customer service

  • Always train and remind subordinates about enhancing department customer service satisfaction.
  • Get information and introduce to customers about promotions, policies regarding to payment, returns/exchanges, etc.
  • Handle complaints from customers or complaints raised by General Staff/ promoters, and difficult/ complicated sales.
  • Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

 2. Administrative & Accounting Management:

  • Ensure compliance in internal controls
  • Control store expenditure within budget.
  • Keep and control petty cash fund for daily money exchange with Cashier team
  • Check report of VAT invoices to ensure accurate reflection on the system.
  • Make monthly report on outgoing VAT for HQ Accounting department’s review.
  • Plan monthly Department’s duty roster and manpower schedule.
  • Ensure sufficient manpower during business in ad-hoc situations.
  • Ensure General Staff attendance and attire.

3. Rules and Regulations

  • Follow all working procedures, the company’s policies, rules, and regulations.
  • Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.

4. Other duties

  • Open & close Store
  • Be on duty and perform Store manager’s roles when SM does not present at work (i.e. is on leave or on business trip)
  • Other tasks or responsibilities as assigned by Store Manager and other upper managers

Job Requirements:

Qualifications & Experience:

  • University/ College graduate.
  • At least one-year related experience in retailing business or supermarket environment.

Knowledge, Skills & Behaviors:

  • Good communication, problem-solving and leadership skills.
  • Strong counting and calculation skills
  • Customer service skills & customer service mindset
  • Teamwork: actively promote teamwork

Other requirements:

  • Be able to work at shift & on Public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment 

Please send your CV to HR Department via email: ducan.nguyen@aeon.com.vn (Mr. An) with the title: [AEON MaxValu] Support Leader – Your full name.

Thank you!

[HN – AEON MaxValu] Sales Leader – New Supermarkets open in 2022

Purposes & Scope of the Role:

To be responsible for the group’s sales achievement, gross profit, loss, ordering, backroom and selling area management, staff and promoters management, and preparation of periodical reports.

Key Responsibilities:

1. Operations duties

Merchandise management

  • Supervise General Staff to ensure:
  • Merchandises are fully replenished, in good conditions & quality.
  • All merchandises are displayed according to schematic plan or instructions from supervisors/Merchandisers and all the prices between merchandise displayed and price cards are correct.
  • The changing of price label (if necessary) is completed before the store is open.
  • Order stock directly from Suppliers /Warehouse/ GMS and receive stock
  • Plan manpower, prepare and attend bi-annual Stock Take as scheduled.

Non-merchandise management

  • Manage & support all cashier counters to avoid long queue especially in peak hours
  • Supervise General Staff to ensure:
  • Operational equipment, lighting and fixtures are in good conditions
  • Sales floor is kept clean & tidy.
  • POP execution is carried out properly.
  • Fire safety procedure is carried out properly.
  • Execute floor opening and closing as directed by Store manager.

Customer service

  • Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
  • Handle complaints from customers or complaints raised by General Staff and promoters, and complicated sales.
  • Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Sales and Profits

  • Responsible for Sales Target for Daily/ weekly/ monthly and annual achievement
  • Hold daily briefing on sales achievement of previous day, sale budget of current day, up-to-date sales achievement, promotion and company updates.
  • Gather and consolidate all periodical reports about top sales, promotions sales results, market surveys/ competitor surveys and submit them to Store manager.

3. Cashier activities

  • Be aware of current sales promotions and make sure the information is informed to cashier staff in daily briefing session.
  • Investigate and correct errors made at the cash registers in a timely manner, and report errors to Store manager.
  • Support subordinates in difficult cases at Cashier counters

4. Team management

  • Plan and monitor Monthly department’s roster and manpower schedule.
  • Ensure sufficient manpower during business in ad-hoc situations.
  • Be responsible for General Staff’s performance.
  • Build and promote teamwork spirit.

5. Rules and Regulations

  • Follow all working procedures and company’s policies, rules and regulations.
  • Check, monitor, remind and guide General Staff to follow the rules and regulations

6. Other duties

  • Opening & closing store.
  • Other tasks or responsibilities as assigned by Store Manager.

Job Requirements:

Qualifications & Experience:

  • University/ College graduate
  • At least one-year related experience in retailing business or supermarket environment.

Knowledge, Skills & Behaviors:

  • Good communication, problem-solving and leadership skills.
  • Customer service skill, customer service mindset
  • Strong counting and calculation skills are mindset
  • Teamwork skill: actively promote teamwork.

Other requirements:

  • Be able to work at shift & on Public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment 

Please send your CV to HR Department via email: ducan.nguyen@aeon.com.vn (Mr. An) with the title: [AEON MaxValu] Sales Leader – Your full name

Thank you!

[AEON MaxValu] Store Manager – New Supermarkets open in 2021

Purposes & Scope of the Role:

Be responsible for smooth store operations with effective, profitable results. Ensure that efficient leadership, comfortable, open working environment, and staff performance meet the requirements.

Working locations: 

  1. Huyndai Store: Ha Dong District – Hanoi
  2. Comatce Store: Thanh Xuan District – Hanoi
  3. Rivera Store – Thanh Xuan District – Hanoi 

Key Responsibilities:

Operations

  • Ensure that store’s daily operation is ready for business.
  • Ensure all company properties are in serviceable condition.
  • Monitor stock levels and its movement to minimize “out of stock” situation but to maximize sales.
  • Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
  • Be responsible for customer complaints and take appropriate steps to solve such complains promptly.
  • Ensure that reports & invoices are timely submitted to Head Quarter for onward processing.
  • Hold regular meetings and discussions with staff to review performance and process of the store and inform staff about company policies, plans & directions.

Administration

  • Ensure that all store accounting and administrative manuals and procedures are being complied.
  • Approve and authorize all relevant documentation for timely submission to Head Quarter.

People management and development

  • Build teamwork spirit among staffs.
  • Train and supervise all levels of store staffs, provide product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
  • Evaluate staff performance and make appropriate fair recommendations for promotions or disciplinary actions when necessary.

Rules and Regulations

  • Ensure that all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters and security guards.
  • Maintain safe working conditions for employees and customers; solve safety concerns quickly.

Sales and profits

  • Responsible for sales target for daily/weekly/monthly and annual achievement
  • Work towards achieving financial objectives set by the management board by preparing an annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
  • Maintain controllable expenses within the budget set for the store.
  • Responsible for Profit and Loss of the store.
  • Control shrinkage level within the budget.
  • Understand markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Other duties

Perform additional duties as assigned by the Operation Manager.

Job Requirements:

Qualifications & Experience:

  • University/ College graduate.
  • Two years of experience in retail store management.

Knowledge, Skills & Behaviors:

  • Knowledgeable of retail background.
  • Good command of English.
  • Demonstrated abilities to build effective teams and motivate employees.
  • Strong initiative and leadership skills.
  • Good problems solving skills.
  • Ability to adapt quickly and react positively to business needs and changes in strategies.
  • Computer literate (good skill in Microsoft Office software).

Other requirements:

  • Be able to work at shifts & public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your CV to email tuyendung.hn@aeon.com.vn. Thank you!

Merchandising Executive, Private Brand – Home Coordy

Key responsibilities:
– Work closely with related MD on the strategy for Category of Home Coordy shop such as product concept, 3C analysis, assortment plan, monthly and quarterly sales plan in order to achieve sales and GP goal.
– Market survey frequently to update market trend, competitor’s strength.
– Work closely with partner (Aeon Topvalu Vietnam Co.) to following import shipment smoothly.
– Support and instruct operation team on schematic, product display.
– Coordinate with related dept. such as Marketing, construction, E-commerce on branding for Home Coordy.
– Other tasks might be assigned by Manager.

Job Requirements:

1. Qualifications & Experience
– University/ college degree In Economics or related subjects.
– Having experience in retail and product development

2. Knowledge, Skills & Behaviors
– Having knowledge about import-export.
– Customer-oriented.
– Strong in Communication, negotiation skill.
– Good in data and figures.
– Good command in English (both written and oral)
– Good command in Japanese (N3 up)

Please send your CV to Ms. Thúy, email: thuy.le@aeon.com.vn. Thank you!

Marketing Executive, Glam Beautique & Wellness

Key responsibilities:
1. Mailer Promotion and Activities:
– Communicating with MDs to gather all promotion information
– Managing the production leaflets, posters, flyers, standees, POP, POSM
– Arranging the effective distribution of marketing materials
– Conducting market research and monitoring competitors’ activity
– Supporting NBD events activities
– Run & Follow up the Mailer Sales performance report, POP & product display report on Monthly basis
– Accomplishes marketing and organization mission by completing related results as needed.
– Creating and developing new innovative ways to communicate the company message to their existing customers

2. Digital Marketing & Platform:
– Create Wellness website / Fanpage… to enhance more Brand Awareness for Wellness
– Cooperate with all NBD to create more activities at Aeon Platform about Promotion scheme online, Customer Service improvement, Online Consultant service…
– Preparing communication materials
– Searching for more NEW opportunities for Platform cooperation

3. General:
– Support and Collaborate with all NBD departments
– Supervise Marketing officer / Agencies in Mailer execution and other jobs assigned.
– Work/communicate & follow with Store operation/Agency to get job done as schedule.
– Manage all expenses within approved budget.

4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.

Job Requirements:
1. Qualifications & Experience
– University graduated with the major of Marketing, PR or equivalent.
– Minimum 02 years of related experience, working in retail industry is an advantage.

2. Knowledge, Skills & Behaviors
– Detail oriented and be able to handle multi-tasks
– Good command in Vietnamese and Fair in English language (both written and oral)
– Good communication and teamwork skills
– Good planning, organizing and time-management skills

Please send your CV to Ms. Thúy, email: thuy.le@aeon.com.vn. Thank you!

Customer Service Officer (E-Commerce)

Key responsibilities:
1. Customer Service
– Answer general consumer inquiries via various communication channels regarding order status, returns, missing package claims, shipping information and coupon adjustments, and ensure follow up until inquiry is closed
– Work cross-functionally with other departments within the organization to effectively respond to incoming customer service inquiries in a timely and thoughtful manner
– Ability to interact with our customers effectively and efficiently through email, via phone calls and over social medial channels
2. Rules and regulations
– Follow approved project development strategy
– Follow company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to contribute work follow deadline
3. Other tasks or responsibilities as assigned by E-commerce Manager.

Job Requirements:
1. Qualifications & Experience
– Graduated University
– At least 1 year experience in same position
– Prefer having experience working for retailers, e-commerce platforms.
– Microsoft Office
– Intermediate English
2. Knowledge, Skills & Behaviors
– Strong passion, organizational communication & listening skills
– Good communication skill, have a patience, good to solve problem
– Strong team-work and interpersonal skills
– Attention to details
– Self-disciplined with ability to work under pressure

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