Career Tag: Customer Service

[AEON XUÂN THỦY] TRƯỞNG BỘ PHẬN THU NGÂN & DỊCH VỤ KHÁCH HÀNG & BÁN HÀNG ĐA KÊNH (CASHIER & CUSTOMER SERVICE & OMNI CHANNEL LINE MANAGER)

I. KEY RESPONSIBILITIES
 
1. Customer Services activities:
– Issue CS management standard of AVN be applied properly by CS staff
– Monitor money, promotional goods, and promotion gifts to make sure they are used properly and for the right purposes.
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Oversee the resolution of any arising issues regarding locker, VAT invoices, and customer point scheme.
– Daily monitor and ensure all working tools and equipment of the section are adequate and in good condition.
– Resolve customers’ complaints and follow up until the case is closed
– Monitor all kinds of CS section reports.
– Identified & timely report to SM about cashier complaint case
 
2. Cashier activities:
– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
– Assist subordinates in difficult/complicated cases at Cashier counters.
 
3. Online Sales & management:
– To manage the group to handle online orders in a daily basis to complete all orders in time with effective quality of work
– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with an appropriate manner.
– Manage operation flow well for all team, including Picker, Delivery staff, …
– Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
– Follow up and take actions to achieve target sales.
 
4. Manpower Management:
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s) and general Staff (s)’ attendance and attire.
– Approve duty roster, and shift plan raised by Group Leader(s).
– Be responsible for Division Leader(s) and Group Leader(s)’s performance.
– Take part in recruitment & selection activities for the Division’s staffing.
– Motivate, train, and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit
 
5. Rules and Regulations:
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Division Leader(s), Group Leader(s), General Staff to follow the rules and regulations.
 
6. Expense Control &Other duties:
– Provide solutions to optimize resources and increase productivity
– Provide tools to optimize delivery costs
– Focus and make the guidance for tools and equipment for reasonable using
– Opening & closing Store.
– Monitor all activities in the store to ensure that the store work at normal
– Other tasks or responsibilities as assigned by the direct Store Manager.
 
II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University degree. 

– Minimum 05 year of experience, including 2 year experience as a Cashier Manager or 2 years experiences as Cashier leader in Supermarket/Shopping center.

– Minimum 2 years related experience is customer service.

2. Preferred skills:

– Good communication and problem solving skills. 

– Good command of verbal English

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers. 

– Teamwork skill: actively promote team work 

– Service orientation: customer service minded

– Leadership: Acting leadership by example.

– Persuasion: Ability to persuade others in specific situations.

– Computer literate: Word, Excel, Powerpoint

– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON HUẾ] – TRƯỞNG QUẦY/ DIVISION LEADER

Candidate can apply Division Leader position for one of following:

  • Foodline (Fish/ Meat/ Produce/ Nonfood-HBC/ Grocery/ D&D/ Confectionary/ Beverage)
  • Softline (Men/ Ladies/ Kids/ SBA)
  • Hardline (Household/ Bike/ Stationary)
  • Customer Service & Cashier
  • Omni Chanel
  • MMD

JOB DESCRIPTION:

A. Roles and responsibilities:

1.Operations duties

a. Merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Merchandise is fully replenished, in good conditions & quality.

• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.

• Changing price label (if necessary) is completed before store opens.

– Order stock directly with Suppliers and receive stock from MMD.

– Verify and approve inventory orders raised by Group Leader(s).

– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.

– Support Foodline with monthly Stock Take as directed by supervisor.

– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

b. Non-merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions

• Sales floor is kept clean & tidy

• All backrooms are locked in good conditions

• POP execution is carried out properly

• Fire safety procedure is carried out properly

– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.

– Execute store opening & closing as directed by supervisor.

2.Customer service

– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.

– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.

– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits

– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Brief promoters on promotion scheme.

– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.

– Overall plan and supervise the execution of promotion schemes.

– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4 .Manpower management

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.

– Approve duty roster, shift plan raised by Group Leader(s).

– Be responsible for Group Leader(s) and General Staff’s performance.

– Take part in recruitment & selection activities for Division’s staffing.  Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes. – Build and promote team work spirit.

5. Rules and Regulations

 – Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

6. Others duties:

– Opening store, Closing store.

– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).

– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

B. Qualification and Job Requirements:

  • College Degree
  • Fluency in Vietnamese and English languages (both written and oral)
  • Good problem solving & presentation skills, problem solving and sales skills
  • Be able to work at shift & public holidays
  • Ability to cope with stressful situation at work
  • Leadership: Acting leadership by example
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in the position, please do not hesitate to send your application to HR Dept: tuyendung.hn@aeon.com.vn

Tel: (024) 6277 8333 – EXT: 763

[AEON HUẾ] – TRƯỞNG NGÀNH HÀNG/ LINE MANAGER

Candidate can apply Line Manager position for one of following:

  • Foodline
  • Softline
  • Hardline
  • Customer Service & Cashier
  • Omni Chanel
  • MMD

JOB DESCRIPTION:

A. Roles and responsibilities:

1.Operations duties

a. Merchandise management

– Supervise subordinates to ensure:

• Received merchandise at loading bay is in correct quantity, quality and specifications.

• Merchandise on sales floor is fully replenished, in good conditions & quality.

• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.

• Changing price label (if necessary) is completed before store opens.

– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.

– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.

– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.

b. Non-merchandise management

– Supervise subordinates to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.

• Sales floor/pillar/wall is kept clean & tidy.

• All backrooms are locked and in good conditions.

• Fire Safety procedure is carried out properly.

– Make order request for equipment and get approval from Store Manager.

c. Customer service

– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.

– Always remind subordinate to promote “customer first” spirit.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Sales and Profits

– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Share information about customer voice or any arising issues.

– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.

– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.

– Analyze sales figures and forecasting future sales volumes to maximize profits.

– Analyze and interpreting trends to facilitate planning.

– Take overall responsibility for the successful execution of all promotion schemes.

– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Prepare for higher management review

– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.

– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.

3.Manpower management

– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.

– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.

– Monitor subordinates’ attendance and attire.

– Approve duty roster, shift plan raised by subordinates.

– Be responsible for subordinates’ performance.

– Take part in recruitment & selection activities for Line/ Department’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

4. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide subordinates to follow the rules and regulations

5. Others duties:

– Opening store, Closing store.

– Approve all kind of documentation raised by subordinates.

– Other tasks or responsibilities as assigned by Store Manager.

B. Qualification and Job Requirements:

  • University Degree
  • Have 05 years experience, Sound knowledge of retail background
  • Excellent communication skills, Good command of English: verbal and written
  • Good problem solving & presentation skills.
  • Be able to work at shift & public holidays
  • Ability to adapt quickly and react positively to business needs and changes in strategies
  • Strong initiative and leadership skills
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in the position, please do not hesitate to send your application to HR Dept: tuyendung.hn@aeon.com.vn

Tel: (024) 6277 8333 – EXT: 763

[AEON XUÂN THỦY] TRƯỞNG NHÓM DỊCH VỤ KHÁCH HÀNG (CUSTOMER SERVICE GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Customer Services

– Make sure money, promotional goods, promotion gift are used properly and for right purposes.

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

– Directly resolve/ support subordinates to resolve any arising issues locker electronic, VAT invoices, complaint and customer point scheme.

– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.

– Instruct subordinate how to use working tools and equipment

– Directly resolve /Support subordinates to resolve customers’ complaints.

– Make all kinds of section’s reports upon request by Division Leader/Line Manager/Store Manager.

2. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient Customer Service manpower during business in ad-hoc situations

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Build and promote teamwork spirit.

3. Build and promote teamwork spirit.

– Build and promote teamwork spirit.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

4. Other duties

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by Division Leader and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University/College degree.

– Minimum 1 year related experience is required. 

2. Preferred skills

– Good communication, problem-solving, and leadership skills.

– Have a polite and friendly attitude.

– Have customer service mindset.

– Teamwork skill: Actively promote team work.

– Fluent English speaking & writing is a plus.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON MAXVALU] CS&CASHIER TRAINER – EXECUTIVE

Primary Objective:

  • Implement the improvement for Store Operation, including standardization of working way, process, service, people development…
  • Responsible for the service in Cashier-CS for all SMPT stores.

Roles and responsibilities:

  • Make and check DWS for all store for each department
  • Make orientation about staff’s job, career.
  • Suport new store opening: modify, update training document, organize the training class, make to do list etc.
  • Monitor Group Leader and General Staff’ attendance and attire.
  • Be responsible for staff’s performance. Regularly motivate subordinates in daily works.
  • Improving a long queue at Cashier counter.
  • Decreasing mistakes of service at all stores.
  • Check, monitor, remind and guide officer & stores staff to follow the rules and regulations.

Qualification and Job Requirements:

  • College degree
  • Minimum 02 years of related experience, working in Cashier or CS manufacturing or equivalent.
  • Strong leadership and excellent relationship management.
  • Good planning, organizing and time-management skills
  • Detail oriented and be able to handle multi-tasks.
  • Good communication skill.
  • Strong sense of aestheticism
  • Be able to work in shift & public holidays

Other information:

Work location: 27 Cổ Linh, Long Biên, Hà Nội (Aeon Long Biên)

Working time: 8:30 – 17:30 from Monday – Friday and 1 Saturday per month

Contact information: Ms. Van Anh (Email: anh.doan@aeon.com.vn)

[Binh Tan] Division Leader – Customer Service

Roles and responsibilities:

  1. AEON Card activities
    – Monitor money, all kind of voucher, promotional goods, promotion gift to make sure they are used properly and for right purposes.
    – Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
    – Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
    – Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
    – Resolve customers’ complaints raised by subordinates.
    – Monitor all kinds of AEON card section’s reports.
  2.  Manpower management
    – Plan Monthly Division’s duty roster and manpower schedule.
    – Ensure sufficient manpower during business in ad-hoc situations.
    – Monitor Group Leader(s), General Staff’s attendance and attire.
    – Approve duty roster, shift plan raised by Group Leader(s).
    – Be responsible for Group Leader(s) and General Staff’s performance.
    – Take part in recruitment & selection activities for Division’s staffing.
    – Motivate, training and develop staff in order to encourage their professional development.
    – Identify potential staff for succession planning purposes.
    – Build and promote team work spirit.
  3. Rules and Regulations
    – Follow all working procedures, the company’s policies, rules and regulations.
    – Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations. 
  4. Other duties
    – Opening & closing Store.
    – Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
    – Other tasks or responsibilities as assigned by direct Line Manager and Store Manager. 

Qualification and Job Requirements:

  • University degree
  • Minimum 2 years related experience is required
  • Good communication skills
  • Good command of verbal English
  • Have a polite, tactful and friendly attitude
  • Have good understanding of the needs of customers
  • Teamwork skill: Actively promote team work
  • Service orientation: customer service minded
  • Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

 

Working location: AEON Bình Tân
Please send CV to Ms. Thùy Phương: thuyphuong.do@aeon.com.vn

Tel: (028) 6288 5050 – Ext: 735

[Bình Dương – Sora] Trưởng quầy Thu Ngân kiêm Dịch vụ Khách hàng

1.MÔ TẢ CÔNG VIỆC

Quản lý hoạt động

  • Kiểm soát hàng hóa trưng bày theo quy định
  • Xác minh và phê duyệt các đơn đặt hàng tồn kho do (các) Trưởng nhóm đưa ra.
  • Lập kế hoạch kiểm kho hàng tháng và hai năm một lần theo kế hoạch.
  • Kiểm tra và xác minh sự chênh lệch về số liệu tồn kho & doanh số sau khi lấy hàng và báo cáo cho Quản lý cửa hàng.

Quản lý nhân sự

  • Quản lý nhân viên: phân công nhiệm vụ, lịch trình làm việc của nhân viên
  • Tuyển dụng và đào tạo nhân sự của Bộ phận.

Quản lý bán hàng và lợi nhuận

  • Cập nhật thông tin bán hàng cho nhân viên (thành tích bán hàng, khuyến mãi, thông tin từ công ty)
  • Phân chia chỉ tiêu doanh số do Cửa hàng trưởng đưa ra cho từng nhóm và chịu trách nhiệm về việc đạt chỉ tiêu doanh số của bộ phận.
  • Lập kế hoạch tổng thể và giám sát việc thực hiện các chương trình khuyến mãi.
  • Báo cáo doanh số bán hàng cao nhất, kết quả bán hàng khuyến mãi, khảo sát thị trường / khảo sát đối thủ cạnh tranh và gửi cho Cửa hàng trưởng.

Sự hài lòng của khách hàng

  • Hỗ trợ Trưởng nhóm xử lý khiếu nại của khách hàng và đưa ra giải pháp tốt nhất để khách hàng hài lòng
  • Đề xuất và cung cấp ý tưởng mới cho khách hàng về hàng mới, khuyến mãi, chính sách liên quan đến thanh toán, trả lại / đổi hàng,..

Các nhiệm vụ khác

  • Các nhiệm vụ hoặc trách nhiệm khác theo sự phân công của Quản lý cửa hàng trực tiếp.
  • Mở và đóng cửa hàng

2. YÊU CẦU TUYỂN DỤNG

  • Tốt nghiệp Cao đẳng/ Đại học
  • Có ít nhất 03 năm kinh nghiệm liên quan trong môi trường kinh doanh bán lẻ hoặc siêu thị và 01 năm kinh nghiệm quản lý nhóm ít nhất 5 nhân viên 
  • Sử dụng thành thạo tiếng Anh (cả nói và viết)
  • Có khả năng chịu áp lực cao
  • Khả năng sử dụng máy tính, các chương trình văn phòng và cơ sở dữ liệu
  • Có thể làm việc theo ca và các ngày lễ tết.
  • Kỹ năng giao tiếp tốt 

3. CHẾ ĐỘ ĐÃI NGỘ 

  • Thu nhập hấp dẫn
  • Nhân viên được phục vụ cơm trưa miễn phí, 
  •  Phụ cấp theo tính chất công việc 
  • Quà mừng vào các dịp lễ/Tết 
  •  Lương tháng 13 
  • Thưởng thành tích hàng năm 

Bảo hiểm sức khỏe

  • Ngoài bảo hiểm y tế và chương trình khám sức khỏe tổng quát định kỳ theo quy định, Nhân viên còn được tham gia bảo hiểm sức khỏe tùy theo vị trí công việc. 

Phép năm: 12 ngày/năm

  • Ngoài ngày phép được hưởng theo quy định luật Lao Động, Nhân viên được tặng thêm 1 ngày phép vào đúng năm thứ 5 làm việc tại AEON VIỆT NAM. 

Đào tạo

  • Cơ hội học hỏi và phát triển không ngừng qua công việc hằng ngày; các khóa học đào tạo chuyên môn cũng như kỹ năng mềm với những chuyên gia giàu kinh nghiệm của AEON VIỆT NAM và tập đoàn AEON. 

ĐỊA CHỈ LÀM VIỆC: Khu đô thị mới thuộc Khu liên hợp Công nghiệp – Dịch vụ – Đô thị tỉnh Bình Dương, Phường Hòa Phú, Tp Thủ Dầu Một, Tỉnh Bình Dương

Bạn vui lòng ứng tuyển tại link: ỨNG TUYỂN TẠI ĐÂY hoặc gửi CV về email maiphuong.nguyen@aeon.com.vn với tiêu đề [Tên vị trí]  Họ và tên

[HN-AEON MAXVALU] CS-CASHIER OFFICER (TRAINER)

Job Description

1. Training Cashier & CS skills for all store

2. Decreasing mistake of service at all store

3. Proposal manual for all store

4. Check customer service, cashier skills for each store

5. Support new store opening: modify, update training document, organize the training class, make to do list etc

6. Decreasing mistake of service at all store

7. Listen to the store staff, find out the problem and propose a solution

8. Listen to customer’s opinions, propose solutions, propose to superiors

 

Job Requirement

Qualifications & Experience:

  • University degree
  • Minimum 02 years of related experience, working in Cashier or CS 

Knowledge, Skills & Behaviors:

  • Strong sense of aestheticism
  • Good communication skill
  • Detail oriented and be able to handle multi-tasks
  • Good planning, organizing and time-management skills
  • Strong leadership and excellent relationship management
  • Be able to work in shift & public holidays

Other information

Work location: 27 Cổ Linh, Long Biên, Hà Nội (Aeon Long Biên)

Working time: 8:30 – 17:30 from Monday – Friday and 1 Saturday per month

Contact information: Mr. Đức An (Email: ducan.nguyen@aeon.com.vn)

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