Career Tag: Executive

[Ha Noi] Customer Service & Satisfaction Executive

Key responsibilities:

1. Report:
– Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
– Consolidate reports: CS, Delivery, and make the preparation of reporting

2. Data Analysis:
– Basing on Customer Voice/complaint to check the situation and advice to improve
– Basing on Reports, put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping

3. Customer Satisfaction:
– Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
– Follow up CV Master file and give proposal effectively
– Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
– Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
– Assign CS Officer to support, follow up tasks relating to CS accordingly

4. Marketing Research (Service)
– Plan Store Tour
– Survey Competitors

5. Ad-hoc Jobs/ Project:
– Join, follow up projects that CS HQ Manager assigned
– Follow up and work with relevant departments to complete action plans
– Support CS HQ Manager to join the meetings, training Stores if needed
– Support and do tasks are delegated by CS HQ Manager

Job Requirements:
1. Qualifications & Experience
– University bachelor degree in Social Science, Business Administration, or Marketing
– 1-2 years in Customer Service or Sales Experience

2. Knowledge, Skills & Behaviors
– Proven track record in Customer Service /other customer facing role with experience in servicing key customers
– Knowledge in Microsoft Word, Excel and Power Point with high level
– Fluent in English communication (verbal/written), and Japanese language is prefer
– Analytical and organizational leadership skills
– Self-directed, high energy and proactive working style
– Have good understanding of the needs of customers
– Excellent problem analysis and problem resolution skills

Working Location: AEON Long Bien, 27 Co Linh, Long Bien, Ha Noi

Financial Reporting Executive

Key responsibilities:
1. Main duties
– Manage and control accounting transactions, maintaining, reconciliation accounting data.
– Prepare Monthly, Quarterly and Yearly reports that compliance with finance and accounting regulations. Make explanation for the management when occurring the difference of expense between this month and previous month as well as budget amounts.
– Find out ways of re-engineering current accounting process and reports; and managing control between the platforms to make sure data integrity is maintained.
– Develop dashboards, key performance metrics, and trend analysis.

2. Rule and regulations
– Follow all working procedures, the company’s policies, rules and regulations.

3. Others:
– Any reports & tasks are assigned by Supervisor.

Job Requirements:
1. Qualifications & Experience
– Bachelor Degree in Accounting.
– Excellent knowledge of VAS.
– 3 years experience in Reporting.
– Familiar with SAP system; Power BI.
– Have experience in design dashboards, key performance metrics, and trend analysis.

2. Knowledge, Skills & Behaviors
– Good at writing skills, reports in English
– Ability to work both independently and as a team member under high pressure.
– Enthusiasm, adaptability, team-spirit are required.

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