Career Tag: Quản lý

Aeon Lê Chân – Softline Manager (Trưởng Ngành hàng Thời trang)

Key responsibilities:

1. Operation Duties:

a. Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications
• Merchandise on sales floor is fully replenished, in good conditions & quality
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally
• Changing price label (if necessary) is completed before store opens
– Verify and approve inventory orders, merchandise return & transfer, PA zero
– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support line with monthly Stock Take as directed by Store Manager
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays

b. Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor/pillar/wall is kept clean & tidy
• All backrooms are locked and in good conditions
• Fire Safety procedure is carried out properly
– Make order request for equipment and get approval from Store Manager

c. Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales
– Always remind subordinate to promote “customer first” spirit
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)

2. Sales & Profit
– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates
– Share information about customer voice or any arising issues
– Breakdown the sales target given by the Management to team member and take responsibilities for sales target achievement of the Department
– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department
– Analyze sales figures and forecasting future sales volumes to maximize profits
– Analyze and interpreting trends to facilitate planning
– Take overall responsibility for the successful execution of all promotion schemes
– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity
– Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items
• Monthly: Division review, Promotion review, Sales analysis, Productivity report
• Promotion schemes to boost sales.
– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management
– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage

3. Manpower Management

– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity
– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies
– Monitor subordinates’ attendance and attire
– Approve duty roster, shift plan raised by subordinates
– Be responsible for subordinates’ performance
– Take part in recruitment & selection activities for Line/ Department’s staffing
– Motivate, training and develop staff in order to encourage their professional development
– Identify potential staff for succession planning purposes
– Build and promote team work spirit

4. Rules & Regulations

– Follow all working procedures, the company’s policies, rules and regulations
– Check, monitor, remind and guide subordinates to follow the rules and regulations

5. Other duties

– Opening store, Closing store
– Approve all kind of documentation raised by subordinates

Other tasks or responsibilities as assigned by Store Manager.

Job Requirements:

1. Qualifications & Experience

– University degree in Computer Science, Information Technology.
– Minimum 03 years of IT experience. Prefer to candidates with experience and proficiency in software development related to retail industry

2. Knowledge, Skills & Behaviors

– Good command of spoken and written English.
– Strong Computing Skills: Word, Excel, PowerPoint, Outlook and Internet.
– Good verbal and written communication skills.
– Able to handle multi-tasks.
– Must have good organizational and time-management skills.
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.

Academy Manager

Key responsibilities:

1. Develop & Implement Learning / Organizational Development Strategies & Programs
a. Organizational Development:
– Develop 5-year term strategies based on organization’s vision.
– Plan and manage budget according to approved strategies.
– Foster organizational development through learning and development solutions / policies.
– Foster a learning organization.
b. Training & Development:
– Develop and update career roadmap for within and cross functions development.
– Create individual development program for talents.
– Identify performance gaps and training needs then propose solutions for improvement.
– Develop and / or deliver internal and external training programs.
c. Academy Team Development:
– Nurture a strong team with skillful trainers / facilitators.
– Adopt and develop new knowledge, skills to Academy team.

2. Manage Department Operations
– Direct training needs analysis together with Department Heads to address the identified gaps across the 5-Year Plan.
– Propose programs, courses or workshops conducted by 3rd party service providers and approved vendors for relevant staff training – for critical courses with approved budget.
– Build long term Organization Capability program for the company to attain the goal of a High-Performance Company at a world-class level.
– Work with related departments to conduct internal training courses to meet the training needs of the organization.
– Work with HR Department, General Manager to align career advancement & total rewards system.
– Work with CCSR Department & HR Department to manage and improve employer branding and employee value proposition through training communication system.

3. Training Evaluation and Improvement
– Manage reports and dashboards to visually present ideas and quickly map out issues with the business, making quality decision.
– Evaluate training effectiveness, improve efficiency and making adjustment if necessary.
– Propose policies / programs for improving training effectiveness.
– Monitor training content to ensure most updated knowledge, applying best practices in learning and development.
– Build mechanisms to serve daily operation of Academy team, making use of automation technology to facilitate the management of training activities.
– Monitor LMS systems, making use of database to propose interventions to improve company performance.
– Monitor instructional design process to ensure maximum impact of training activities.

4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations. Ensure compliance from subordinates.
– Promote good practices and encourage fighting spirit in sight of bad conducts

4. Other duties
– Coordinate with other Depts. to take part in organizing Aeon annual events, including: look for event conventions to hold Aeon events and negotiate for the best possible price.
– Other tasks or responsibilities as assigned by General Manager.

Job Requirements:

1. Qualifications & Experience

– University degree.
– Minimum 8 years of training experience (preferable with Retail experience).

2. Knowledge, Skills & Behaviors

– High level of leadership competency
– Strong critical thinking and/or analytical thinking
– Strong communication skills, especially public speaking and presentation
– Strong time management and teamwork skills.
– Good problem-solving skill.
– Have strong self-development mindset and open to new ideas.
– Have a polite, tactful and friendly attitude.
– Good knowledge of LMS, authoring tools or other kinds of E-learning system is an advantage
– Good knowledge of spoken and written English and / or Japanese.
– Computer literate: Word, Excel, PowerPoint, Outlook and Internet.

Supermarket Project – HR & Admin Generalist

Key responsibilities:

1. Administration-tasks management
– Supervise to purchase non-merchandising materials and equipment for both store and HQ such as plastic bag, weigh label, printing form, medical products, chemicals, seal & money bag, laptop, PC etc.
– Control the payments of all the expenses related to purchase non-merchandising material and equipment for suppliers.
– Receive and consider proposals of Admin store and other departments to make suitable changes for store operation.
– Coordinate with other departments for all task relating to opening new store.
– Manage contracts with suppliers

2. HR task management
– Ensure sufficient manpower during business in ad-hoc situations.
– Take part in recruitment & selection activities for SM’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit

3. Others
– Other tasks or responsibilities as assigned by Project Leaders.

Job requirements:

1. Qualifications & Experience:
– University/College certificate
– 3-5 year-experience in Administration field/ retails business

2. Knowledge, Skills & Behaviors
– Good command of spoken and written English.
– Computer literate: Word, Excel, PowerPoint, Outlook and Internet.
– Strong communication skill (both verbal & written).
– Detail oriented and be able to handle multi-tasks.
– Good organizing and time-management skills.
– Good problem-solving skills.

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