Career Tag: Thương mại Điện tử

Candidate can apply Line Manager position for one of following:

• Foodline
• Softline
• Hardline
• Customer Service & Cashier
• Omni Chanel
• MMD

JOB DESCRIPTION:

A. Roles and responsibilities:

1.Operations duties

a. Merchandise management

– Supervise subordinates to ensure:

• Received merchandise at loading bay is in correct quantity, quality and specifications.

• Merchandise on sales floor is fully replenished, in good conditions & quality.

• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.

• Changing price label (if necessary) is completed before store opens.

– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.

– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.

– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.

b. Non-merchandise management

– Supervise subordinates to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.

• Sales floor/pillar/wall is kept clean & tidy.

• All backrooms are locked and in good conditions.

• Fire Safety procedure is carried out properly.

– Make order request for equipment and get approval from Store Manager.

c. Customer service

– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.

– Always remind subordinate to promote “customer first” spirit.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Sales and Profits

– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Share information about customer voice or any arising issues.

– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.

– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.

– Analyze sales figures and forecasting future sales volumes to maximize profits.

– Analyze and interpreting trends to facilitate planning.

– Take overall responsibility for the successful execution of all promotion schemes.

– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Prepare for higher management review

– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.

– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.

3.Manpower management

– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.

– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.

– Monitor subordinates’ attendance and attire.

– Approve duty roster, shift plan raised by subordinates.

– Be responsible for subordinates’ performance.

– Take part in recruitment & selection activities for Line/ Department’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

4. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide subordinates to follow the rules and regulations

5. Others duties:

– Opening store, Closing store.

– Approve all kind of documentation raised by subordinates.

– Other tasks or responsibilities as assigned by Store Manager.

B. Qualification and Job Requirements:

• University Degree
• Have 05 years experience, Sound knowledge of retail background
• Excellent communication skills, Good command of English: verbal and written
• Good problem solving & presentation skills.
• Be able to work at shift & public holidays
• Ability to adapt quickly and react positively to business needs and changes in strategies
• Strong initiative and leadership skills
• Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in the position, please do not hesitate to send your application to HR Dept: tuyendung.hn@aeon.com.vn

Tel: (024) 6277 8333 – EXT: 763