Key responsibilities:
1. Product Content Management
– Check product register certificate, advertising licenses
– Upload product’s information on web as approved document
– Manage supporter content team to upload as requirement and finish on time
– Update promotion daily, weekly and monthly
– Create relevant products at the right category menu
– Optimize product name key word for Google searching
– Shorten product web link
– Verify all above tasks and report to Direct Manager
2. Sales Supporting
– Provide product service via tele-sales
– Support before & after sales customer service
– Issue delivery order
– Track/check & update order status from customer inform/from sales update
– Check product stock via system, and order transferring at the available stock
– Order transferring to delivery
– Support outside sales event (activation)
3. Rules & Regulations
– Follow all working procedures, the company’s policies, rules and regulations
4. Other duties
– Other tasks or responsibilities as assigned by Direct Manager
Job Requirements:
– University/College Degree
– Good oral and written communication in both English and Vietnamese
– Fast computer typing
– Be able to use Microsoft Office (Word, Excel)
– Detail oriented
– Working time: 8:30 AM – 5:30 PM, Monday to Saturday
Key responsibilities:
1. Main duties
1.1. Call center
– Answers the phone received all of question, complain… and giving solution with simple case and collected information giving for manager to advise if complicated case.
– Updated promotion scheme.
– Confirm order (Announce customer if product OOS and recommend similar product for customer.)
– Received customer’s complain, solve solution (easy case).
1.2 Order management
– Order stamping .
– To inform deliver for their picking up orders.
– Delivery order issuing.
– Tracking / checking delivery payment claim.
1.3 Product management
– Product movement tracking status.
– Returned product proceeding.
– Control stock from DC, make sure stock always control enough for customer & discontinuous product slow moving.
– Working with MD, sales & marketing team -> planning for order from Suppliers.
– Transfer for system If out of stock from DC, contact directly with Operation team from Store to transfer from system and apply paperwork.
2.Rules and Regulations
– Follow guidance and instruction from Executive Ecommerce department & management
– Follow company’s policies, rules and regulations.
– Contribute work follow deadline.
3.Other duties
Other tasks or responsibilities as assigned by E-commerce Manager.
Job Requirements:
1.Qualifications & Experience:
– College degree.
– 1 year experience in Ecommerce Sales or call center, FMCG is advantage.
2.Knowledge, Skills & Behaviors:
– English communication.
– Computer literate (Microsoft Office).
Key responsibilities:
– Manage and coordinate digital marketing activities.
– Experienced set up and run campaign on Google Adword and Facebook Platform.
– Work closely with the Merchandise and operation team to update promotion campaign.
– Improve search-engine rankings on Google.
– Other tasks or responsibilities as assigned by E-commerce Manager.
– Follow guidance and instruction from Executive Ecommerce department & management.
– Follow company’s policies, rules and regulations.
Job Requirements:
1. Qualifications & Experience
– University/College degree in Marketing, Business Adminisration
– Minimum 1-year of experience in related position.
2. Knowledge, Skills & Behaviors
– Google Adwords and Analytics Certifications are a plus.
– Extensive experience and knowledge of Google Adwords, Google Analytics, Facebook Ads, etc.
– Strong analytical skills.
– Ability to work independently as well as in a team.
– Proactive attitude.
– Excellent project management skills.
