Career Tag: Trưởng quầy

Key Responsibilities:

1. Customer Services
– Always train and remind subordinates on enhancing customer service at Cashier counters.
– Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)

2. Cashiering activities
– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
– Assist subordinates in difficult/complicated cases at Cashier counters.

3. 5S
– Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

4. Manpower Management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff (s)’ attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit

5. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.

6. Other duties
– Opening & closing Store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

Knowledge, Skills & Behaviors:
– Fluency in Vietnamese and English languages communication.
– Computer literacy: Word, Excel, Power Point,
– Strong counting and calculation skills are required.
– Customer service skills: Customer service minded.
– Team work skill: Actively promote team work.
– Leadership: Acting leadership by example.
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.
– Good planning and time management skills.

Other requirements:
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.