Customer Service Officer (E-Commerce)

Key responsibilities:
1. Customer Service
– Answer general consumer inquiries via various communication channels regarding order status, returns, missing package claims, shipping information and coupon adjustments, and ensure follow up until inquiry is closed
– Work cross-functionally with other departments within the organization to effectively respond to incoming customer service inquiries in a timely and thoughtful manner
– Ability to interact with our customers effectively and efficiently through email, via phone calls and over social medial channels
2. Rules and regulations
– Follow approved project development strategy
– Follow company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to contribute work follow deadline
3. Other tasks or responsibilities as assigned by E-commerce Manager.

Job Requirements:
1. Qualifications & Experience
– Graduated University
– At least 1 year experience in same position
– Prefer having experience working for retailers, e-commerce platforms.
– Microsoft Office
– Intermediate English
2. Knowledge, Skills & Behaviors
– Strong passion, organizational communication & listening skills
– Good communication skill, have a patience, good to solve problem
– Strong team-work and interpersonal skills
– Attention to details
– Self-disciplined with ability to work under pressure