E-commerce Sales Executive

Key responsibilities:
1. Online Sales & management
– To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work.
– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
– To develop & train online sales team about process, flow, order monitoring, customer service, etc….
– To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
– To develop & monitor key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
– To develop approach & train Cross/ up sales per customer to increase Sales.
– To manage & allocate Online Sales team members shifts & working time to ideally handling all orders & requests from customers.
– Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company’s products to customers effectively & efficiently.
– Make verbal or written daily, monthly reports related to sales e-commerce.

2. Customers service
– Manage customer enquiry for all on-line channels with fast & appropriate response
– Escalate of all problems/complains to assure they are satisfactory resolved
– Update all related issues regarding the orders for further coordinating with customer
– Analyze customer’s trend, comment, feedback and report
– Cross check with order status cancellation from delivery suppliers provide call to customers if need

3. Expense Control
– Manage the materials & delivery expense
– How to improve effective cost per working hours for staff (sales, picker)

Job Requirements:

1 Qualification & Experience:
– Graduated University (Business administration)
– At least 3 years experience in same position. Prefer having experience working for retailers, e-commerce platforms.

2.Knowledge, Skills & Behaviors:
– Good understanding on E-commercial Sales (general trade market and selling)
– Intermediate English
– Strong organizational communication & listening skills
– Strong can-do attitude & problem solving skills
– Strong team-work and interpersonal skills

If you are interested in this position, please send your CV phuonganh.nguyen@aeon.com.vn. Thank you!