[AEON MaxValu] Store Manager – New Supermarkets open in 2022

Purposes & Scope of the Role:

Be responsible for smooth store operations with effective, profitable results. Ensure that efficient leadership, comfortable, open working environment, and staff performance meet the requirements.

Working locations: Hanoi

Key Responsibilities:

Operations

Ensure that store’s daily operation is ready for business.
Ensure all company properties are in serviceable condition.
Monitor stock levels and its movement to minimize “out of stock” situation, but to maximize sales.
Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
Be responsible for customer complaints and take appropriate steps to solve such complaints promptly.
Ensure that reports & invoices are timely submitted to headquarter for onward processing.
Hold regular meetings and discussions with staff to review performance and process of the store and inform staff about company policies, plans & directions.

Administration

Ensure that all store accounting and administrative manuals and procedures are being complied.
Approve and authorize all relevant documentation for timely submission to Head Quarter.

People management and development

Build teamwork spirit among staffs.
Train and supervise all levels of store staffs, provide product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
Evaluate staff performance and make appropriate fair recommendations for promotions or disciplinary actions when necessary.

Rules and Regulations

Ensure that all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters and security guards.
Maintain safe working conditions for employees and customers; solve safety concerns quickly.

Sales and profits

Responsible for sales target for daily/weekly/monthly and annual achievement
Work towards achieving financial objectives set by the management board by preparing an annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
Maintain controllable expenses within the budget set for the store.
Responsible for Profit and Loss of the store.
Control shrinkage level within the budget.
Understand markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Other duties

Perform additional duties as assigned by the Operation Manager.

Job Requirements:

Qualifications & Experience:

University/ College graduate.
Two years of experience in retail store management.

Knowledge, Skills & Behaviors:

Knowledgeable of retail background.
Good command of English.
Demonstrated abilities to build effective teams and motivate employees.
Strong initiative and leadership skills.
Good problems solving skills.
Ability to adapt quickly and react positively to business needs and changes in strategies.
Computer-literacy (good skill in Microsoft Office software).

Other requirements: