[GLAM BEAUTIQUE] DIVISION LEADER (BINH TAN)

1.Operations duties

1. a) Merchandise management

• Supervise Group Leader(s) and General Staff to ensure:

• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.

• Order stock directly with Suppliers and receive stock from MMD.
• Verify and approve inventory orders raised by Group Leader(s).
• Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
• Support Foodline with monthly Stock Take as directed by supervisor.
• Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

1. b) Non-merchandise management

• Supervise Group Leader(s) and General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly

• Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
• Execute store opening & closing as directed by supervisor.

2.Customer service

• Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
• Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
• Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
• Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3.Sales and Profits

• Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
• Brief promoters on promotion scheme.
• Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
• Overall plan and supervise the execution of promotion schemes.
• Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
• Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4.Manpower management

• Plan Monthly Division’s duty roster and manpower schedule.
• Ensure sufficient manpower during business in ad-hoc situations.
• Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
• Approve duty roster, shift plan raised by Group Leader(s).
• Be responsible for Group Leader(s) and General Staff’s performance.
• Take part in recruitment & selection activities for Division’s staffing.
• Motivate, training and develop staff in order to encourage their professional development.
• Identify potential staff for succession planning purposes.
• Build and promote teamwork spirit.

5.Rules and Regulations

• Follow all working procedures, the company’s policies, rules and regulations.
• Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6.Other duties

• Opening & closing Store.
• Be on duty and act as Line Manager’s roles when Line Manager is not present at work (i.e., is on leave or on business trip).
• Other tasks or responsibilities as assigned by direct Operation Deputy Manager/ Manager and General Manager.

Job Requirements:

• University/College degree.
• At least 03 years related experience in retailing business or supermarket environment and 01-year experience in managing a team of at least 5 staffs
• Good command of spoken and written English.
• Teamwork skill: Actively promote teamwork.
• Service orientation: customer service minded.
• Strong leadership and excellent relationship management.
• Good presentation, problem solving and sales skills.
• Self-disciplined with ability to work independently.
• Computer skill (Word, Excel, Power point).
• Ability to cope with stressful situation at work.
• Be able to work at shift & on public holidays
• Have ability to relocate to other Stores as per Company’s assignment is a plus

Apply this position: Send email to luan.lai@aeon.com.vn