[AEON XUÂN THỦY] TRƯỞNG QUẦY BÁN HÀNG ĐA KÊNH (OMNI CHANNEL DIVISION LEADER)

I. KEY RESPONSIBILITIES 

1. Online Sale Management

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution Oversee the resolution of any arising issues orders, systems, and apps.

– Daily monitor and ensure all working tools and equipment of the section are adequate and in good condition.

– Directly resolve /Support subordinates to resolve customers’ complaints.

– Monitor all kinds of Online Sales reports.

– Follow & update online sale scheme timely.

– Price change follows MD & OP plan.

– Control stationery usage and have a cost-reduction plan.

– Propose plans to improve the department, survey competitor & consumer shopping behavior.

– Follow & update online sale situation frequency to Online Sale Manager/ Store Manager.

– Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.

2. Cash Management

– Ensure money and documents are collected in full, exactly, on time, and according to the process.

– Ensure liabilities and receivable documents are tracked in a timely manner to limit losses.

3. Manpower Management 

– Arrange Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s) and general Staff’s attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for Group Leader(s) and General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, training, and develop staff to encourage their professional development.

– Identify potential staff for succession planning purposes – Build and promote teamwork spirit.

4. Expense control 

– Propose and provide solutions and tools to optimize resources.

– Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs.

– Allocate tools and equipment reasonably to save costs.

5. Other duties 

– Follow all working procedures, the company’s policies, rules and regulations.

– Be on duty and act as Line Manager’s roles when the Line Manager is not present at work (i.e. is on leave or on the business trip).

– Other tasks or responsibilities as assigned by the direct Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

• University degree.
• Prefer at least 1 year at online sale position.
• Minimum 2 years related experience is required.
• Good communication skill.
• Good command of verbal English.
• Teamwork skill: Actively promote teamwork.
• Leadership: Acting leadership by example.
• Computer literate: Word, Excel, Powerpoint
• Be able to work at shift and on Public holiday

2. Preferred skills 

• Have a polite, tactful and friendly attitude.
• Have good understanding of the needs of customers.
• Service orientation: customer service minded.
• Persuasion: Ability to persuade others in specific situations.
• Reasoning ability: Ability to definite problems.
• Ability to solve practical problems and deal with difficult situations. 

III. CONTACT INFORMATION

Please send your resume to email:

• hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
• anh.duong@aeon.com.vn (Ms. Minh Anh)
• hoa.nguyenthanh@aeon.com.vn (Ms, Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)