[AEON XUÂN THỦY] TRƯỞNG NHÓM THU NGÂN (CASHIER GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Customer Services

– Access and work with other staff to assist in resolving issues from client, staff and the public.

– Input/retrieve client account information data on system.

– Verify and research data on registration status, balance point and purchase history.

– Serve as key contact for cashiers needing assistance with account or client problems.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Cashiering activities

– Be aware of current sales promotions and conduct daily brief with Cashier team.

– Change cash and distribute to cashier counters.

– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.

– Ensure cash registers & credit card terminals are in good conditions.

– Ensure the hangers, hard tags and left over items timely collected by Line Department staff.

– Remove unnecessary goods at inactive cashier counter.

– Ensure signage must be in proper condition display at cashier counters.

– Check all cashier counters to avoid long queue especially in peak hours or weekend.

– Random spot check at cashier counter to avoid any fraud.

– Be responsible for investigating any unbalance situation and report to superiors.

– Make day and night shift handover.

– Investigate and correct errors made at the cash registers in a timely manner; report errors to Chief Cashier.

3. 5S

– Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

4. Manpower Management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure Key Staff and General Staff’s attendance and attire.

– Be responsible for Key Staff and General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

5. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations.

6. Other duties

– Closing floor in charge.

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– College/Vocational College.

– At least 2 year experience, including 1 year experience as GL in Supermarket/Shopping center. 

2. Preferred skills

– Strong communication and problem solving skills.

– Computer literacy: Word and Excel. 

– Strong counting and calculation skills are required. 

– Customer service skills: Customer service minded. 

– Team work skill: Actively promote team work. 

– Leadership: Acting leadership by example. 

– Be able to work at shifts and on Public holiday.

III. CONTACT INFORMATION

Please send your resume to email:

• hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
• anh.duong@aeon.com.vn (Ms. Minh Anh)
• hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)