[AEON XUÂN THỦY] TRƯỞNG NHÓM DỊCH VỤ KHÁCH HÀNG (CUSTOMER SERVICE GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Customer Services

– Make sure money, promotional goods, promotion gift are used properly and for right purposes.

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

– Directly resolve/ support subordinates to resolve any arising issues locker electronic, VAT invoices, complaint and customer point scheme.

– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.

– Instruct subordinate how to use working tools and equipment

– Directly resolve /Support subordinates to resolve customers’ complaints.

– Make all kinds of section’s reports upon request by Division Leader/Line Manager/Store Manager.

2. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient Customer Service manpower during business in ad-hoc situations

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Build and promote teamwork spirit.

3. Build and promote teamwork spirit.

– Build and promote teamwork spirit.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

4. Other duties

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by Division Leader and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University/College degree.

– Minimum 1 year related experience is required. 

2. Preferred skills

– Good communication, problem-solving, and leadership skills.

– Have a polite and friendly attitude.

– Have customer service mindset.

– Teamwork skill: Actively promote team work.

– Fluent English speaking & writing is a plus.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

• hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
• anh.duong@aeon.com.vn (Ms. Minh Anh)
• hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)