[AEON XUÂN THỦY] TRƯỞNG NHÓM GIAO HÀNG – BỘ PHẬN BÁN HÀNG ĐA KÊNH (OMNI CHANNEL – DELIVERY GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Delivery management

– Coordinate with Operation team to arrange and plan driver in house and 3rd party to ensure delivery resources

– Manage and coordinate the delivery of the delivery staff

– Divide orders by wards and districts to optimize shipping

– Track and update vehicle schedules and delivery progress.

– Conduct data analysis and propose solutions, orientation to improve driver performance

– Assist/Draw up project planning, implementing and communicating across the involved stakeholders to coordinate the team’s scope of work & timelines

– Develop and implement improvement initiatives to boost Driver Supply

– Check, monitor, remind and guide staff to contribute work follow deadline. 

2. Customer service

– Manage customer enquiry for all on-line channels with fast & appropriate response

– Escalate of all problems/complains and get advice from LM to assure they are satisfactory resolved

– Update all related issues regarding the orders for further coordinating with customer

– Follow customer’s trend, comment, feedback and report related delivery. 

3. Expense control

– How to improve effective cost per working hours for delivery.

– Manage materials and equipments reasonably.

4. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations.

5. Other tasks

– Other tasks or responsibilities as assigned by superiors

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University/College degree.

– Minimum 1 year related experience is required. 

– At least 1 year experience in management level

2. Preferred skills

– Good communication, problem solving and leadership skill.

– Logical thinking and reasonable work arrangement

– Good understanding on E-commercial Sales (general trade market and selling)

– Competently the routes in the city

– Have a polite and friendly attitude.

– Have customer service mindset.

– Teamwork skill: Actively promote team work.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

• hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
• anh.duong@aeon.com.vn (Ms. Minh Anh)
• hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)