[AEON HUẾ] – TRƯỞNG QUẦY/ DIVISION LEADER

Candidate can apply Division Leader position for one of following:

• Foodline (Fish/ Meat/ Produce/ Nonfood-HBC/ Grocery/ D&D/ Confectionary/ Beverage)
• Softline (Men/ Ladies/ Kids/ SBA)
• Hardline (Household/ Bike/ Stationary)
• Customer Service & Cashier
• Omni Chanel
• MMD

JOB DESCRIPTION:

A. Roles and responsibilities:

1.Operations duties

a. Merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Merchandise is fully replenished, in good conditions & quality.

• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.

• Changing price label (if necessary) is completed before store opens.

– Order stock directly with Suppliers and receive stock from MMD.

– Verify and approve inventory orders raised by Group Leader(s).

– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.

– Support Foodline with monthly Stock Take as directed by supervisor.

– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

b. Non-merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions

• Sales floor is kept clean & tidy

• All backrooms are locked in good conditions

• POP execution is carried out properly

• Fire safety procedure is carried out properly

– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.

– Execute store opening & closing as directed by supervisor.

2.Customer service

– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.

– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.

– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits

– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Brief promoters on promotion scheme.

– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.

– Overall plan and supervise the execution of promotion schemes.

– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4 .Manpower management

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.

– Approve duty roster, shift plan raised by Group Leader(s).

– Be responsible for Group Leader(s) and General Staff’s performance.

– Take part in recruitment & selection activities for Division’s staffing.  Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes. – Build and promote team work spirit.

5. Rules and Regulations

 – Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

6. Others duties:

– Opening store, Closing store.

– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).

– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

B. Qualification and Job Requirements:

• College Degree
• Fluency in Vietnamese and English languages (both written and oral)
• Good problem solving & presentation skills, problem solving and sales skills
• Be able to work at shift & public holidays
• Ability to cope with stressful situation at work
• Leadership: Acting leadership by example
• Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in the position, please do not hesitate to send your application to HR Dept: tuyendung.hn@aeon.com.vn

Tel: (024) 6277 8333 – EXT: 763