Roles and responsibilities:
Customer services
- Access and work with other staff to assist in resolving issues from client, staff and the public.
- Input/retrieve client account information data on system.
- Verify and research data on registration status, balance point and purchase history.
- Serve as key contact for cashiers needing assistance with account or client problems.
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Cashiering activities
- Be aware of current sales promotions and conduct daily brief with Cashier team.
- Change cash and distribute to cashier counters.
- Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
- Ensure cash registers & credit card terminals are in good conditions.
- Ensure the hangers, hard tags and left over items timely collected by Line Department staff.
- Remove unnecessary goods at inactive cashier counter.
- Ensure signage must be in proper condition display at cashier counters.
- Check all cashier counters to avoid long queue especially in peak hours or weekend.
- Random spot check at cashier counter to avoid any fraud.
- Be responsible for investigating any unbalance situation and report to superiors.
- Make day and night shift handover.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Chief Cashier.
Manpower Management
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure Key Staff and General Staff’s attendance and attire.
- Be responsible for Key Staff and General Staff’s performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
Preferred skills
- Strong communication and problem solving skills.
- Computer literacy: Word and Excel
- Strong counting and calculation skills are required
- Customer service skills: Customer service minded
- Team work skill: Actively promote team work
- Leadership: Acting leadership by example
Qualification and Job Requirements:
- College/Vocational College
- At least 2 year experience, including 1 year experience as GL in Supermarket/Shopping center
Please send CV to Ms. Thùy Phương – HR Dept. Aeon Bình Tân
Email: thuyphuong.do@aeon.com.vn
Tel: (028) 6288 5050 – Ext: 735