[AEON TÂN PHÚ] DIVISION LEADER – OMNI CHANNEL

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Roles and responsibilities:

Online sale management
Brief all subordinates about promotion schemes to ensure clear understanding and proper execution
Oversee the resolution of any arising issues orders, system, app
Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
Directly resolve /Support subordinates to resolve customers’ complaints
Monitor all kinds of Online Sale reports
Follow & update online sale scheme timely
Price change follow MD & OP plan
Control stationery usage and have a cost reduction plan
Propose plans to improve department, survey competitor & consumer shopping behavior
Follow & update online sale situation frequency to Online Sale Manager/ Store Manager
Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.
Cash Management
Ensure money and documents are collected in full, exactly, on time and according to the process
Ensure liabilities and receivable documents are tracked in a timely manner to limit losses
 
Manpower management
Arrange Monthly Division’s duty roster and manpower schedule
Ensure sufficient manpower during business in ad-hoc situations
Monitor Group Leader(s), General Staff’s attendance and attire
Approve duty roster, shift plan raised by Group Leader(s)
Be responsible for Group Leader(s) and General Staff’s performance
Identify and reduce unnecessary tasks to increase staff productivity
Take part in recruitment & selection activities for Division’s staffing
Motivate, training and develop staff in order to encourage their professional development
Identify potential staff for succession planning purposes
Build and promote team work spirit
 
Expense control
Propose and provide solutions and tools to optimize resources
Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs
Allocate tools and equipment reasonably to save costs

Other duties
Follow all working procedures, the company’s policies, rules and regulations
Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip)
Other tasks or responsibilities as assigned by direct Line Manager and Store Manager

Qualification and Job Requirements

• University degree
• Prefer at least 1 year at online sale position
• Minimum 2 years related experience is required
• Good communication skill
• Good command of verbal English
• Teamwork skill: Actively promote team work
• Leadership: Acting leadership by example
• Computer literate: Word, Excel, Powerpoint

Preferred skills

• Have a polite, tactful and friendly attitude
• Have good understanding of the needs of customers
• Service orientation: customer service minded
• Persuasion: Ability to persuade others in specific situations
• Reasoning ability: Ability to definite problems
• Ability to solve practical problems and deal with difficult situations

Please send CV to Ms.Bình – HR Dept. AEON Celadon Tân Phú

Email: binh.vo@aeon.com.vn