[AEON TÂN PHÚ] GROUP LEADER – PET CELADON

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Training and development opportunities.
Training fee reimbursement policy.
Gasoline, Attendance, Staff purchase, Health insurance, Meal, Company trip…
Sale incentive, 13th month salary bonus, Performance bonus.

Roles and responsibilities:

Customer services:
– Access and work with other staff to resolve /support subordinates to resolve customers’ complaints.
– Verify and research data on registration status.
– Maintain / Repair Bicycle for display at Store.
– Input/retrieve client account information data on system.
– Make sure money, promotional goods, promotion gift are used properly and for right purposes. (Not apply voucher in wellness).
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
– Instruct subordinate how to use working tools and equipment.
– Serve as key contact for cashiers needing assistance with account or client problems.
– Make all kinds of AEON card section’s reports upon request by Direct Supervisor.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

Cashiering tasks:
– Be aware of current sales promotions and Change cash.
– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
– Ensure cash registers & credit card terminals are in good conditions.
– Ensure signage must be in proper condition display at cashier counters.
– Ensure all cashier counters to avoid long queue (no more than 5 customers) especially in peak hours or weekend.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to supervisor.
– Random spot check at cashier counter to avoid any fraud.
– Be responsible for investigating any unbalance situation and report to Direct supervisor.
– Make day and night shift handover.
– Run “day end” function of POS system every night.

MMD:
– Monitor the receiving of merchandise at bay to ensure accuracy in quantity and specifications according to purchase orders.
– Check documents enclosed to order form for accuracy and adequate information, especially special declaration as per Viet Nam law and regulation (i.e. declaration of animal quarantine, customs declaration, etc.).
– Monitor merchandise destroy at garbage storage area. (G2 check G1, G4 check all).
– Inspect PA zero process to control inventory.
– Work with suppliers during receiving merchandise to solve any arising issues.
– Carry out stock take according to Store’s procedures and regulations.
– Receive, check VAT invoices from suppliers then pass to MMD Accounting Department.
– GL need to submit red invoices to the MMD Accounting Department 6 times per month.
– Submit money 3 times per week for Vietcombank (Monday- Wednesday- Friday).
– Manage Change to ensure Store always have enough change money to customer.
– Cashier documents/ Different money.
– Contract with HQ accounting Department to issue goods return/customer VAT invoices to supplier/ customer.
– Submit client account information to customer survice department every monday.

Operations duties
a. Merchandise management
– Supervise Technical Staff/ General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.(In condition, GL have to display by themselve).
• Price checking on POS and changing price label (if necessary) is completed before store opened.
– Order stock directly with Supplier and receive stock from MMD.
– Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
– In -charge bi-annual Stock Take as scheduled.
– Check stock to return slow-moving, non-confirming merchandise to suppliers.
b. Non-merchandise management
– Supervise Key Staff/ General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, promotion table, shelves, etc.) are in good conditions.
• Sales floor and backroom is kept clean & tidy.
• Fire safety procedure is carried out properly.
– Order/ Execute/Check POP exhibition to ensure correct and adequate information (Make POP in urgent case).
– Execute floor opening and closing.
– Check and verify variances in stock & sales figures after Stock Take and make report to Direct Supervisor.
– In-charge working night and day shift.
– Co-operate with owner building.
– Report any issues to direct supervisor that happen between Wellness and Owner building.

Sales and Profits
– Co-ordinate with Suppliers to execute promotion schemes.
– Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey to direct supervisor.

5S
– Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

Manpower Management
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Contact Human Resources to submit present data, social insurance, report.
– Ensure sufficient manpower during business in ad-hoc situations.
– Ensure Key Staff and General Staff’s attendance and attire.
– Be responsible for Key Staff and General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity.
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Technical Staff and General staff to follow the rules and regulations.

Other duties
– Closing floor in charge.
– Other tasks or responsibilities as assigned by Direct supervisor.

Qualification and Job Requirements:

College or Technical school graduate. Highschool is also ok if other points are good.
At least one year relate experience in retailing business or supermarket environment.
Good communication skill, problem solving and leadership skill.
Customer focused.
Self-disciplined with ability to work independently.
Good presentation and sales skill.
Computer literate (Work, Excel & PowerPoint).
Abilities to communicate in English (verbal & written).

Preferred skills: