[AEON XUÂN THỦY] TRƯỞNG NHÓM GIAO HÀNG – BỘ PHẬN BÁN HÀNG ĐA KÊNH (OMNI CHANNEL – DELIVERY GROUP LEADER)
I. KEY RESPONSIBILITIES
1. Delivery management
– Coordinate with Operation team to arrange and plan driver in house and 3rd party to ensure delivery resources
– Manage and coordinate the delivery of the delivery staff
– Divide orders by wards and districts to optimize shipping
– Track and update vehicle schedules and delivery progress.
– Conduct data analysis and propose solutions, orientation to improve driver performance
– Assist/Draw up project planning, implementing and communicating across the involved stakeholders to coordinate the team’s scope of work & timelines
– Develop and implement improvement initiatives to boost Driver Supply
– Check, monitor, remind and guide staff to contribute work follow deadline.
2. Customer service
– Manage customer enquiry for all on-line channels with fast & appropriate response
– Escalate of all problems/complains and get advice from LM to assure they are satisfactory resolved
– Update all related issues regarding the orders for further coordinating with customer
– Follow customer’s trend, comment, feedback and report related delivery.
3. Expense control
– How to improve effective cost per working hours for delivery.
– Manage materials and equipments reasonably.
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations.
5. Other tasks
– Other tasks or responsibilities as assigned by superiors
II. JOB REQUIREMENTS
1. Qualification and Job Requirements
– University/College degree.
– Minimum 1 year related experience is required.
– At least 1 year experience in management level
2. Preferred skills
– Good communication, problem solving and leadership skill.
– Logical thinking and reasonable work arrangement
– Good understanding on E-commercial Sales (general trade market and selling)
– Competently the routes in the city
– Have a polite and friendly attitude.
– Have customer service mindset.
– Teamwork skill: Actively promote team work.
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.
III. CONTACT INFORMATION
Please send your resume to email:
- hr.xuanthuy@aeon.com.vn (Ms. Nhi)
- anh.duong@aeon.com.vn (Ms. Minh Anh)
- hoa.nguyenthanh@aeon.com.vn (Ms Hoa)
Tel: (024) 6277 8333 – Số nội bộ: 765 / 771
IV. WORKING LOCATION:
AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)
