[AEON XUÂN THỦY] TRƯỞNG QUẦY THU NGÂN & DỊCH VỤ KHÁCH HÀNG (CASHIER & CUSTOMER SERVICE DIVISION LEADER)
I. MAIN RESPONSIBILITIES:
1. Customer Services activities:
– Issue CS management standard of AEON Vietnam be applied properly by CS staff
– Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
– Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
– Resolve customers’ complaints and follow up until the case is close
– Monitor all kinds of CS section’s reports.
– Identified & timely report to SM about cashier complain case
2. Cashier activities:
– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
– Assist subordinates in difficult/complicated cases at Cashier counters.
3. Support Online Sales & management:
– To manage group to handle online orders in daily basis to complete all orders in time with effective quality of work
– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
– Mannage operation flow well for all team, include Picker, Delivery staff, …
– Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
– Follow up and take actions to achive target sale.
4. Manpower Management:
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff (s)’ attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s)’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit
5. Rules and Regulations:
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
6. Expense Control & Other duties:
– Provide solutions to optimize resources and increase productivities
– Provide tools to optimize delivery costs
– Focus and make the guidance for tools and equipments for reasonable using
– Opening & closing Store.
– Monitor all activities in store to ensure that store work at normal
– Other tasks or responsibilities as assigned by direct Line Manager, Store Manager.
II. JOB REQUIREMENTS
1. Qualification and Job Requirements:
– University Degree
– At least 5 years experience, including 2 year experience as Cashier Manager or 2 years experiences as Cashier leader in Supermarket/Shopping center
– Minimum 2 years related experience is customer service
2. Preferred skills
– Good communication skills.
– Good command of verbal English
– Have a polite, tactful and friendly attitude
– Have good understanding of the needs of customers
– Teamwork skill: Actively promote team work.
– Service orientation: customer service minded
– Leadership: Acting leadership by example.
– Persuasion: Ability to persuade others in specific situations.
– Computer literate: Word, Excel, Powerpoint
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations
III. CONTACT INFORMATION
Please send your resume to email:
- hr.xuanthuy@aeon.com.vn (Ms. Nhi)
- anh.duong@aeon.com.vn (Ms. Minh Anh)
- hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)
Tel: (024) 6277 8333 – Số nội bộ: 765 / 771
IV. WORKING LOCATION:
AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)
Job Overview
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