[Hochiminh city] Ecommerce Sales Officer

KEY RESPONSIBILITIES

Online sales & management:

• Manage the sales & operation team to handle online orders in daily basis to complete all orders in time with effective quality of work
• Develop & train online sales team about process, flow, order monitoring, customer service,….
• Optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
• Develop & monitor key performance indicators (sales revenue, number of orders, % cancellation before & after handover to delivery).
• Develop approach & train cross/ up sales per customer to increase sales.
• Coordinate with related departments 

Customers service:

• Manage customer enquiry for all on-line channels 
• Escalate of all problems/complains to assure they are satisfactory resolved
• Update all related issues regarding the orders for further coordinating with customer
• Analyze customers’ trend, comments, feedback and report
• Cross check with order status cancellation from delivery suppliers provide call to customers if need

Expense Control:

• Manage the materials & delivery expense
• Improve effective cost 

JOB REQUIREMENTS

• College/ University Degree
• Microsoft Office
• Intermediate English
• Good understanding on E-commercial sales 
• Working location: HQ

Please send CV to Ms. Minh Phương: minhphuong.vu@aeon.com.vn

Subject: [AEON VIETNAM] APPLICATION FOR ECOMMERCE SALES OFFICER