Giga Mall – Bicycle Group Leader

Key responsibilities:

1. Customer services
– Access and work with other staff to resolve /support subordinates to resolve customers’ complaints.
– Verify and research data on registration status.
– Maintain / Repair Bicycle for display at Store
– Input/retrieve client account information data on system.
– Make sure money, promotional goods, promotion gift are used properly and for right purposes. ( Not apply voucher in wellness)
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
– Instruct subordinate how to use working tools and equipment.
– Serve as key contact for cashiers needing assistance with account or client problems.
– Make all kinds of AEON card section’s reports upon request by Direct Supervisor
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Cashiering 
– Be aware of current sales promotions and Change cash.
– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
– Ensure cash registers & credit card terminals are in good conditions.
– Ensure signage must be in proper condition display at cashier counters.
– Ensure all cashier counters to avoid long queue ( no more than 5 customers) especially in peak hours or weekend.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to supervisor
– Random spot check at cashier counter to avoid any fraud.
– Be responsible for investigating any unbalance situation and report to Direct supervisor
– Make day and night shift handover.
– Run “day end” function of POS system every night

3. MMD
– Monitor the receiving of merchandise at bay to ensure accuracy in quantity and specifications according to purchase orders
– Check documents enclosed to order form for accuracy and adequate information, especially special declaration as per Viet Nam law and regulation (i.e. declaration of animal quarantine, customs declaration, etc.).
– Monitor merchandise destroy at garbage storage area. ( G2 check G1, G4 check all)
– Inspect PA zero process to control inventory.
– Work with suppliers during receiving merchandise to solve any arising issues.
– Carry out stock take according to Store’s procedures and regulations.
– Receive, check VAT invoices from suppliers then pass to MMD Accounting Department
– GL need to submit red invoices to the MMD Accounting Department 6 times per month
– Submit money 3 times per week for Vietcombank ( Monday- Wednesday- Friday)
– Manage Change to ensure Store always have enough change money to customer.
– Cashier documents/ Different money
– Contract with HQ accounting Department to issue goods return/customer VAT invoices to supplier/ customer
– Submit client account information to customer survice department every monday

4. Operations duties
a. Merchandise management
– Supervise Technical Staff/ General Staff to ensure:
– Merchandise is fully replenished, in good conditions & quality.
– All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.( In condition, GL have to display by themselve)
– Price checking on POS and changing price label (if necessary) is completed before store opened.
– Order stock directly with Supplier and receive stock from MMD.
– Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
– In -charge bi-annual Stock Take as scheduled.
– Check stock to return slow-moving, non-confirming merchandise to suppliers
b. Non-merchandise management
– Supervise Key Staff/ General Staff to ensure:
– Operational equipment, lighting and fixtures (gondola, promotion table, shelves, etc.) are in good conditions
– Sales floor and backroom is kept clean & tidy.
– Fire safety procedure is carried out properly.
– Order/ Execute/Check POP exhibition to ensure correct and adequate information ( Make POP in urgent case)
– Execute floor opening and closing
– Check and verify variances in stock & sales figures after Stock Take and make report to Direct Supervisor
– In-charge working night and day shift
– Co-operate with owner building
– Report any issues to direct supervisor that happen between Wellness and Owner building

5. Sales and Profits
– Co-ordinate with Suppliers to execute promotion schemes.
– Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey to direct supervisor

6. 5S
– Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

7. Manpower Management
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Contact Human Resources to submit present data, social insurance, report
– Ensure sufficient manpower during business in ad-hoc situations.
– Ensure Key Staff and General Staff’s attendance and attire.
– Be responsible for Key Staff and General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity.
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

8. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Technical Staff and General staff to follow the rules and regulations.

9. Other duties
– Closing floor in charge.
– Other tasks or responsibilities as assigned by Direct supervisor

Job Requirements:
1. Qualifications & Experience
– College/Vocational College.
– At least 2 year experience, including 1 year experience as GL in Supermarket/Shopping center.

2. Knowledge, Skills & Behaviors
– Strong communication and problem solving skills.
– Computer literacy: Word and Excel.
– Strong counting and calculation skills are required.
– Customer service skills: Customer service minded.
– Team work skill: Actively promote team work.
– Leadership: Acting leadership by example.

3. Other requirements:
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.