[HA DONG] HBC GROUP LEADER – TRƯỞNG NHÓM HÓA MỸ PHẨM

1. Operations duties
   a. Merchandise management
   – Supervise General Staff to ensure:
   • Merchandise is fully replenished, in good conditions & quality.
   • All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
   • Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
   – Order stock directly with Supplier and receive stock from MMD.
   – Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
   – Support Foodline with monthly Stock Take as directed by supervisor.
   – Attend bi-annual Stock Take as scheduled.
   b. Non-merchandise management
   – Supervise General Staff to ensure:
   • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
   • Sales floor is kept clean & tidy.
   • Fire safety procedure is carried out properly.
   – Order POP, execute POP exhibition, check POP to ensure correct and adequate information
   – Execute floor opening and closing
   – Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
   c. Customer service
   – Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
   – Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
   – Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
   – Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
   
   
2. Sales and Profits
   – Co-ordinate with Suppliers to execute promotion schemes.
   – Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
   – Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
   – Provide every day sales figure of concess counter for promoters
   – Support cashier in return/exchange merchandise as required.
   
   
3. Manpower management
   – Plan and prepare duty roster, shift plan and assign subordinates on duty.
   – Ensure sufficient manpower during business in ad-hoc situations.
   – Ensure General Staff and Promoters’ attendance and attire.
   – Be responsible for General Staff’s performance.
   – Identify and reduce unnecessary tasks to increase staff productivity.
   – Regularly train and motivate subordinates in daily works.
   – Identify potential staff for succession planning purposes.
   – Build and promote teamwork spirit.
   
   
4. Rules and Regulations
   – Follow all working procedures, the company’s policies, rules and regulations.
   – Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations
5. Other duties
   – Closing floor in charge.
   – Support other departments as necessary.
   – Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.
   
   
6. Qualification and Job Requirements:
   
   1. College or Technical School
   2. At least one-year related experience in retailing business or supermarket environment

Preferred skills
1. Good communication, problem solving and leadership skills
2. Customer focused
3. Self-disciplined with ability to work independently
4. Good presentation and sales skill
5. Computer literate (Word, Excel & Powerpoint)

6. Ability to communicate in English (verbal & written)

To apply, please send your CV to email: ngoan.tranthi@aeon.com.vn