[HA DONG] OMNI CHANNEL MANAGER

KEY RESPONSIBILITIES

1. Online sale management
   To develop and monitor key performance indicators ( Orders, Sales, Stock, price, …..)
   Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
   Oversee the resolution of any arising issues orders, system, app
   To work with related department for product content, promotion program & Media support for sale online promoting.
   Synthesize, analyze and report business results by program, week, month, quarter.
   To Understand online market, sale trend and customer behavior to provide suitable products for increasing sales.
   Make the sale plan base on MD’s plan, Operation Plan to achieve the target
   Analyze customer complaints to come up with solutions to bring customers satisfaction
   Propose plans to improve department, survey competitor & consumer shopping behavior
   
   2. Cash Management
   Ensure money and documents are collected in full, exactly, on time and according to the process
   Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses
   
   3. Manpower management
   Plan Monthly Division’s duty roster and manpower schedule
   Make solution for sufficient manpower during business in ad-hoc situations
   Identify and reduce unnecessary tasks to increase staff productivity
   Take part in recruitment & selection activities for Division’s staffing
   Motivate, training and develop staff in order to encourage their professional development
   Identify potential staff for succession planning purposes
   Build and promote team work spirit
   
   4. Expense control
   Provide solutions to optimize resources and increase productivities
   Provide tools to optimize delivery costs
   Forecast and make the guidance for tool and equipment for reasonable using
   5. Other duties
   Opening & closing Store
   Monitor all activities in store to ensure that store work as normal
   Other tasks or responsibilities as assigned by Store Manager

QUALIFICATION & JOB REQUIREMENTS

1. University degree
2. Prefer 3 years experience as the same position
3. Good communication skill
4. Good command of verbal English
5. Teamwork skill: Actively promote team work
6. Leadership: Acting leadership by example
7. Computer literate: Word, Excel, PowerPoint
8. Have a polite, tactful and friendly attitude
9. Have good understanding of the needs of customers
10. Service orientation: customer service minded
11. Persuasion: Ability to persuade others in specific situations
12. Reasoning ability: Ability to definite problems
13. Ability to solve practical problems and deal with difficult situations

In order to apply, please send your updated English CV to email: doan.pham@aeon.com.vn

Contact: 024 6277 8333 (Ext. 765)