[LONG BIEN] Cashier Manager

Key Responsibilities:

1. Customer Services
   – Provide customer service by greeting and assisting customers.
   – Get information, answer customers’ questions, and provide information on store, promotion and its merchandise to customers.
   – Resolve customers and staffs complaints, conflicts or concerns related to cashiering procedures & activities.
   – Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
2. Cashiering activities
   – Safeguard and control all forms of money such as: cash, gift vouchers, coupons & stamps in accordance with company policies.
   – Ensure all Point of Sale (POS) machines, tools and equipment are well maintained and in good working condition.
   – Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
   + current sales promotions
   + any update in cashiering procedures, store security practices
   – Investigate and correct errors made at the cash registers in a timely manner.
   – Assist Chief Cashier (if necessary) in coordinating with Merchandising Dept. and other Store Operation Departments to ensure that merchandises are correctly priced and displayed in adequate quantity and good quality.
   – Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
   
   
3. 5S
   Overall supervise on house-keeping duties to ensure cleanliness and tidiness at Cashier Counters
   
   
4. Manpower Management
   – Optimize people productivity by manpower planning and implementation to achieve target and maximum       productivity.
   – Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
   – Monitor subordinates’ attendance and attire.
   – Approve duty roster, shift plan raised by subordinates.
   – Be responsible for subordinates’ performance.
   – Take part in recruitment & selection activities for Line/Department’s staffing.
   – Motivate, train & develop staff in order to encourage their professional development.
   – Identify potential staff for succession planning purposes.
   – Build and promote team work spirit
   
   
5. Rules and Regulations

         – Follow all working procedures, the company’s policies, rules and regulations.

         – Check, monitor, remind and guide all subordinate to follow the rules and regulations.

6. Other duties

         Other tasks or responsibilities as assigned by Store Manager or Senior General Manager – Merchandising

Job Requirements:

* Qualifications & Experience:
– University graduate.
– At least 5 years of experience, including 2 years experience as Cashier Manager or 3 years of experience as Chief Cashier in Supermarkets/Shopping centers.

* Knowledge, Skills & Behaviors:
– Fluency in Vietnamese and English languages (both written and oral).
– Computer literacy: Word, Excel, Power Point.
– Strong counting and calculation skills are required.
– Customer service skills: Customer service minded.
– Team work skill: Actively promote team work.
– Leadership: Acting leadership by example.
– Persuasion: Ability to persuade others in specific situations.
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.
– Good planning skill, especially regarding to manpower.

* Other requirements:
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your updated CV to: Ms. Doan – doan.pham@aeon.com.vn