Private Brand Food Products Deputy Manager (Product Quality Assurance)

PRIMARY OBJECTIVE:

The Product Quality Assurance (short word, we call it “PQA“) is responsible for the goal of “Improving Corporate Images regarding Quality of Products & Services to Contribute to all of the Vietnamese Consumers and Markets” in Supply Chain by following AEON’s Ethics and the Code of Conducts as well as always looking for “more than what laws and regulations required”.

The PQA has TWO main functions as follows;

• (a) Improvements and Assurance of Quality of Products & Services; Collecting all relevant information and documents to get certificates assuring products or serves we provide, as well as auditing, inspecting, supporting or cooperating to improve of our business partners regarding products or serves we provide, to assure those products and services are safe and secure, furthermore, proposing, correcting any procurement systems in supply chain and educating staffs in charge of procurements.
• (b) Cooperate with Private Brand Product Team to create featured products; Supporting and carrying out activities to support customer survey and pre-production sensory testing as well as any activities related to this function.

PQA is not directly in charge of quality control (“QC”) activities in stores; however, if those can be applicable to enhance PQA activities in aspect of above (a) to (b), then PQA will coordinate in cross-departments by focusing on PQA activities as primary in charge, and PQA have rights to supervise to or get supported from the relevant departments regarding QC activities.

ROLE & RESPONSIBILITIES:

1. Duties and Authorities regarding Business Planning:

• Establishment of the strategies for Private Brand Food, in long-term (5 to 10 years), mid-term (3 years) and short-term (only next one year). The short-term strategies must be specified in details in quarterly and monthly activities based on the analysis of situations in societies of either global and local.
• Grabbing, collecting either objective and subjective situations and any information from varieties of sources.
• Analyzing any situations, our degrees of presence, benefits and risks of results and focusing future of PQA activities in scientific way, to reason for directing and correcting strategies of PQA from time to time.
• Proposing, officializing, implementing and executing PQA-related policies, regulations and operating systems by analysis of risks, forecasts etc., except any activities relating to marketing, promotions of sales.
• Becoming the primary contact and department in charge for any activities regarding the Quality Management and Control Department and Customer Service Department (in terms of quality assurance only) of AEON CO., LTD, as well as any governments/authorities contacts regarding PQA activities.
• Any other matters ordered from the supervisor and/or company from time to time.

2.Duties and Authority of Execution

• Ensure all food products having registration certificate according to Vietnam law before circulation into market
• Ensure labels comply with Food Safety Law
• Ensure food product quality always steady
• Manage processes of non-conformity and recall as well as destruction
• Cooperate with Private Brand Food Team to create featured products
• Manage product barcode registration
• Audit factory (self-develop and/or follow Group’s checklist included)
• PQA Market Analysis : Collecting (and reporting to the supervisor and/or company as appropriate) any information related to the PQA including but not limited to, global trends, AEON group companies’ trends, the Vietnam government’s trends, public opinions’ trends, consumers’ trends, manufactures’ trends, products’ trends, financial and investment trends, competitors’ trends, and analyze to extract any matters affecting our PQA activities for corporate brands to be improved.
• Protection of AEON Images and Brands in Terms of PQA : Watching and collecting (and reporting to the supervisor and/or company as appropriate) any news sources (Paper news, Web news, SNS) relating to AEON group companies’ PQA related activities, and protect our corporate images from the aspect of PQA by any appropriate means in case those news topics are unfavorable to AEON, or may negative impact on our corporate images, as a primary department in charge to corporate with a department in charge of PR.
• In addition to such activities, this poison is allowed to investigate the matter (if unfavorable or negative impact on our corporate brands has occurred) by ordering any related departments, to admonish to correct the situation.
• Surveys and Analysis : Surveying and examining on PQA evaluation from the society, markets and consumers, as well as the impact matters/issues on our corporate brands.
• Cross-departments Functions, Primary Contact and Proactive PQA Activities : Coordinating company-wide projects of SMD activities if necessary.
• Any other activities or matters ordered from the supervisor and/or company from time to time.

3.General Department Management

• Planning and Budgeting;
• Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.
• Watching Status : Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.
• Dealing Contracts : Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.
• Maintenance of Policies and Regulations: Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.
• Supervising Staffs, Subordinates and Members: Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.
• Education for Improvements: Planning, educating and improving all staffs’ knowledges and techniques by evaluating performance through creating CDP, then promoting if any staffs are met to be knowledgeful enough, with good humanities and performance, to become superiorly.
• MBOs : Planning and supervising staffs to establish the yearly MBO and evaluating every half year.
• Enforcing Company Policies, Rules and Regulations : Supervising all staffs in the department to enforce following AEON basic policies/ethics and complying laws and regulations suitable and sufficient enough as a business person by education.
• Information Delivery to Staffs : Communicating with and delivering any necessary information to, the staffs in the department for carrying out their duties.

4.Special Functions for External Affairs

• Primary Contact : Being the primary contact, regarding any PQA activities, to receive any requests of guests and visits besides governments (and/or authorities) relations. By such requests, appointing any necessary personnel (including General Directors) in charge by planning and scheduling, and attend such visits to welcome and greet.
• Any other activities defined to be the special function by the supervisor or company from time to time.

JOB REQUIREMENT

• University degrees (knowledge of food technology preferable)
• Experienced in Food Quality Assurance (QA) & Team Management at least 6-8 years
• English Communication (more than average of spoken and written)

PREFERRED SKILL

• Project management skills
• Communication skill (both verbal and written)
• Negotiation skills for external affairs including authorities and governments
• Basic risk and crisis management skills
• Problem solving skill.
• Time management skills.
• Presentation skills and choosing appropriate words as both verbal and writing skills.

APPLY: Send your CV via: luan.lai@aeon.com.vn with title “NAME_PRIVATE BRAND PRODUCT QUALITY ASSURANCE DEPUTY MANAGER”