[HCMC] SALES OPERATION DEPUTY MANAGER – E-COMMERCE

Key responsibilities:

1. Engage sales team to achieve sales target & department goal

• Develop & monitor key performance indicators (Sales revenue, number of Orders, %margin, %out of stock, Stock turn rate…)
• Enlarge online registration & maintain customer loyalty
• Understand market needs to provide suitable products to increase Sales
• Coordinate with Merchandise department for product order, providing product information
• Provide business analysis and insights on sales, pricing and on-going opportunities for incremental volume and margin
• Train up online sales team about product flow, order monitoring, delivery, returned order / products, EC site how to use functions & customer service, etc….
• Improve customer service
• Respond promptly to customer inquiries by e-mail/chat/outbound calls.
• Communicate and coordinate with internal departments to handle and resolve customer complaints.

2. Other duties:

• Other tasks assigned by EC Manager
• This job description will be reviewed yearly to adapt with business’ demand

Job Requirements:

• College or University degree, preferably in Economics, Business Management or related subjects
• Ability to calculate cost, profit, basic account is preferable
• Self-disciplined with ability to work independently and under pressure
• Customer-oriented mindset
• Strong analytical ability and good in data/ figures.
• Time-management and team work skills.
• Strong leadership and problem solving skills
• Abilities to use computer, office programs and database.

If you are interested in this position, please send your CV to Ms. Thao: thao.tran@aeon.com.vn.

Thank you!