[SMPT] STORE MANAGER

1. Key Responsibilities:
   a. Operations
   – Ensure that store’s daily operation is ready for business.
   – Ensure all company properties are in serviceable condition.
   – Monitor stock levels and its movement to minimize “out of stock” situation, but to maximize sales.
   – Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
   – Be responsible for customer complaints and take appropriate steps to solve such complaints promptly.
   – Ensure that reports & invoices are timely submitted to headquarter for onward processing.
   – Hold regular meetings and discussions with staff to review performance and process of the store and inform staff about company policies, plans & directions.
   b. Administration
   – Ensure that all store accounting and administrative manuals and procedures are being complied.
   – Approve and authorize all relevant documentation for timely submission to Headquarter.
   – Build teamwork spirit among staffs.
   – Train and supervise all levels of store staffs, provide product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
   – Evaluate staff performance and make appropriate, fair recommendations for promotions or disciplinary actions when necessary.
   c. Rules and Regulations
   – Ensure that all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters and security guards.
   – Maintain safe working conditions for employees and customers; solve safety concerns quickly.
   d. Sales and profits
   – Responsible for sales target for daily/weekly/monthly and annual achievement
   – Work towards achieving financial objectives set by the management board by preparing an annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
   – Maintain controllable expenses within the budget set for the store.
   – Responsible for Profit and Loss of the store.
   – Control shrinkage level within the budget.
   – Understand markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
   e. Other duties
   Perform additional duties as assigned by the Operation Manager.
   2. Job Requirements:
   a. Qualifications & Experience:
   – University/ College graduate.
   – Two years of experience in retail store management.
   b. Knowledge, Skills & Behaviors:
   – Knowledgeable of retail background.
   – Good command of English.
   – Demonstrated abilities to build effective teams and motivate employees.
   – Strong initiative and leadership skills.
   – Good problems solving skills.
   – Ability to adapt quickly and react positively to business needs and changes in strategies.
   – Computer literate (good skill in Microsoft Office software).
   c. Other requirements:
   – Be able to work at shifts & public holidays.
   – Have ability to relocate to other Stores as per Company’s assignment is a plus.