[AEON THE NINE CẦU GIẤY] GROUP LEADER (Hardline, Softline, Cashier, Customer service)

Roles and responsibilities

1. Operations management
   – Supervise & support to General Staff to ensure:
   • Merchandise is fully replenished, in good conditions & quality.
   • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
   • Changing price label (if necessary) is completed before store opens.
   – Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods. Check and verify inventory orders raised by Staff(s).
   – Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
   – Plan, assign duties for General Staff to make necessary preparation for Membership Day and Public Holidays
   • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
   • Sales floor is kept clean & tidy
   • All backrooms are locked in good conditions
   • POP execution is carried out properly
   • Fire safety procedure is carried out properly
   – Check and verify variances in stock & sales figures after Stock Take and make report to Sales Leader.
   – Execute store opening & closing as directed by Sales Leader.”
   
   2. Manpower management
   – Plan and prepare duty roster, shift plan and assign subordinates on duty.
   – Ensure sufficient manpower during business in ad-hoc situations.
   – Ensure General Staff, PG’s attendance and attire.
   – Be responsible for General Staff’s performance.
   – Identify and reduce unnecessary tasks to increase staff productivity.
   – Regularly train and motivate subordinates in daily works.
   – Identify potential staff for succession planning purposes.
   – Build and promote teamwork spirit
   
   3. Sale and profit management
   – Make sure that merchandise is fully replenished, in good conditions, quality and follow schematic plan or supervisor plan
   – Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
   – Price check and price change ( label) in necessary are completed before open store.
   – Monthly stock take follow company regulation.
   – Co-ordinate with Suppliers to execute promotion schemes.
   – Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
   – Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey. 
   
   4. Cash management
   – Change cash and distribute to cashier counters.
   – Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for Daily operation.
   – Ensure cash registers & credit card terminals are in good conditions.
   – Ensure the hangers, hard tags and left-over items timely collected by Department staff.
   – Remove unnecessary goods at inactive cashier counter.
   – Check all cashier counters to avoid long queue especially in peak hours or weekend.
   – Random spot Check At cashier counter to avoid any fraud.
   – Make day and night shift handover.
   – Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.
   – Make report as accounting rule
   
   5. Customer service
   –  Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
   – Handle customer complaint and give the best solution for customer satisfaction
   – Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
   – Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
   – Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes.
   – Directly resolve /Support subordinates to resolve customers’ complaints, VAT invoices.
   – Brief all subordinates about promotion schemes to ensure clear understanding and proper execution. 
   
   6. Rules & Regulations
   – Follow all working procedures, the company’s policies, rules and regulations.
   – Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations. 
   
   7. Other tasks
   – Other tasks or responsibilities as assigned by Sales Division Leader
   – Open & close store

Qualification and Job Requirements:
1. College/Technical school graduate
2. At least 02 years of related experience in retailing business or supermarket environment
3. Being able to work under high pressure high pressure
4. Abilities to use Computer, Office programs and Database
5. Detail oriented and be able to handle multi-tasks

6. Customer – focused
7. Strong analytical skill, good at data/figures
8. Being able to use English is a plus
9. Being able to work at shift & on Public holidays

Preferred skills
1. Selling skill
2. Good communication skill
3. Teamwork skill
4. Problem solving skill
5. Leadership skill

To apply, please send your CV (Eng) to email: duong.hoang@aeon.com.vn / 024 6277 8333 (Ext: 719)