Trưởng Nhóm Dịch Vụ Khách Hàng

Key responsibilities:

1. AEON Card activities
– Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes.
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Directly resolve/ support subordinates to resolve any arising issues regarding locker, VAT invoices and customer point scheme.
– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
– Instruct subordinate how to use working tools and equipment.
– Directly resolve /Support subordinates to resolve customers’ complaints.
– Make all kinds of AEON card section’s reports upon request by Division Leader/Customer Service Manager.

2. Manpower management
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Ensure sufficient Customer Service manpower during business in ad-hoc situations.
– Ensure General Staff’s attendance and attire.
– Be responsible for General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity.
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.

3. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide General staff to follow the rules and regulations.

4. Other duties
– Support other departments as necessary.
– Other tasks or responsibilities as assigned by Division Leader – AEON Card, Line Manager and Store Manager.

Job requirements:

1. Qualifications & Experience:
– University/College degree.
– Minimum 1 year related experience is required.

2. Knowledge, Skills & Behaviors

– Good communication, problem solving and leadership skill.
– Have a polite and friendly attitude.
– Have customer service mindset.
– Teamwork skill: Actively promote team work.
– Fluent English speaking & writing is a plus.
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.