Aeon Long Biên - Trang 2 trên 2 - AEON Việt Nam

[LONG BIEN] Cashier Manager

Key Responsibilities:

Customer Services
– Provide customer service by greeting and assisting customers.
– Get information, answer customers’ questions, and provide information on store, promotion and its merchandise to customers.
– Resolve customers and staffs complaints, conflicts or concerns related to cashiering procedures & activities.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Cashiering activities
– Safeguard and control all forms of money such as: cash, gift vouchers, coupons & stamps in accordance with company policies.
– Ensure all Point of Sale (POS) machines, tools and equipment are well maintained and in good working condition.
– Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
+ current sales promotions
+ any update in cashiering procedures, store security practices
– Investigate and correct errors made at the cash registers in a timely manner.
– Assist Chief Cashier (if necessary) in coordinating with Merchandising Dept. and other Store Operation Departments to ensure that merchandises are correctly priced and displayed in adequate quantity and good quality.
– Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
5S
Overall supervise on house-keeping duties to ensure cleanliness and tidiness at Cashier Counters
Manpower Management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/Department’s staffing.
– Motivate, train & develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit
Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide all subordinate to follow the rules and regulations.

Other duties

Other tasks or responsibilities as assigned by Store Manager or Senior General Manager – Merchandising

Job Requirements:

* Qualifications & Experience:
– University graduate.
– At least 5 years of experience, including 2 years experience as Cashier Manager or 3 years of experience as Chief Cashier in Supermarkets/Shopping centers.

* Knowledge, Skills & Behaviors:
– Fluency in Vietnamese and English languages (both written and oral).
– Computer literacy: Word, Excel, Power Point.
– Strong counting and calculation skills are required.
– Customer service skills: Customer service minded.
– Team work skill: Actively promote team work.
– Leadership: Acting leadership by example.
– Persuasion: Ability to persuade others in specific situations.
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.
– Good planning skill, especially regarding to manpower.

* Other requirements:
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your updated CV to: Ms. Doan – doan.pham@aeon.com.vn

HR Division Leader (Long Bien)

Key Responsibilities:

Recruitment activity (60%)

Develop and Execute Recruiting Process and Plans

Ensure all vacancies are filled with the suitable candidates within the targeted time.
Act as a member of recruitment interview panel.
Obtain and assess reference checks of the candidates.
Maintain recruitment database of qualified or potential candidates for current and future needs.
Be responsible for press advertisement placement and able to recommend innovative and creative design in order to get best results.
Develop and improve the recruitment processes to be more innovative and cost effective.
Advise hiring managers on recruitment matters.
Control recruitment expenses within the budget.
Conduct exit interview and analyse the reasons of resignation.
Plan, prepare and hold job fair to attract candidates.
Participate in Branding activities.

Coordinate and Implement University Recruiting Initiatives

Coordinate with universities, events in relation to targeted hires.
Running Management Trainee program to attract the most potential candidates.

HR management & Reports (15%)

Supervise and follow up subordinate’s tasks daily to ensure HR store’s work run smoothly
Identify and reduce unnecessary tasks to increase staff productivity.
Regularly train and motivate subordinates in daily works.
Identify potential staff for succession planning purposes.
Build and promote teamwork spirit.
Edit SAP’s errors regarding shift plan for grade 3 up (i.e. time event, shift, night shift, annual leave, etc.). In charge of process on SAP for grade 3 up such as: Hiring, cessation, transfer, longtime absence, resume work,….
Manage all information of employees, make sure employees’ data correctly.
Check information and provide report when necessary.
Be in charge of headcount and turnover rate report
Employees weekly report

Employee Relation & Performance (20%)

Manage, corporate, support disciplining process
Organising Briefing Session on Performance Management Process in preparation for 03 phases: setting Goals, mid-year review, year-end review
Provide ongoing support and explanation to employees on Performance Management process and follow-up to ensure effective and timely implementation of the process.
Participate in the implementation of on-going improvement plan for whole process; standardise all kinds of forms and correspondence relating to the process.
Timely identify issues and propose remedies to ensure whole process is implemented properly and efficiently.
Support all gather performance evaluation document & analyses its result
Co-ordinate with Trade Union to propose benefit & organise event, activity for employee engagement
Planning & organise Company event (Best Employee, Best Practice, Long Service…)
Support Employee Engagement survey & co-ordinate with other Department for action plan

Rules and Regulations (5%)

Follow all working procedures, the company’s policies, rules and regulations.
Check, monitor, remind and guide DL, GL, General staff to follow the rules and regulations.
Advise Line Managers some work relating to HR’s issue

Other duties

Support other departments as necessary.

Other tasks or responsibilities as assigned by direct Deputy HR Manager/ HR Manager

Job Requirements:

Qualifications & Experience:

University/ College degree.
Minimum 03 years of talent acquisition and direct recruiting experience.

Knowledge, Skills & Behaviors:

Good knowledge of HR related regulations and laws of Vietnam.
Excellent knowledge of sourcing and recruitment techniques including social media.
Effectively manage multiple searches for candidates in different fields.
Strong verbal and creative written communication skills.
Computer literate (Word, Excel, Power point).
Good communication and problem solving skill and leader skill
Self-disciplined with ability to work independently.
Good command of English (verbal and written) is a plus.

Other requirements:

Be able to work at shift & on Public holidays..

[Ha Noi] Training Executive

Key responsibilities:
1. Conduct Training Need Analysis (TNA)
– Determine necessary training demand with other Depts.
– Continuously improve TNA process to meet increasing workload and complex situation.
– Compose Training Standard Operation Process (SOP) to guide Training Officer and other Depts. Staff involved in training process.
– Get exposed to operation working environment daily, weekly, monthly to measure effectiveness of training activities & implement TNA.

2. Prepare lessons
– Meet and work with other Depts. to identify the needs and execute training events.
– Design staff training programs based on company and employee needs.
– Develop teaching materials.
– Plan, organize, and implement a range of training activities.
– Cooperate with the external training vendors or trainers in order to deliver adequate, effective training programs and courses.

3. Organize training courses
– Coordinate with Admin Dept. to make necessary logistics preparation for training (room , facilities, equipment, stationaries, etc.).
– Facilitate training sessions by leading group discussion or role-playing activities; assist foreign trainers if needed.
– Plan, get and manage training budget.
– Prepare and deliver documents, tests, forms to employees if needed, and make sure all employees are provided with adequate documents.
– Hold meetings and presentations on learning material.
– Train new hires and conduct orientation sessions to assess level of skills.
– Oversee the quality of training sessions run by external vendors and trainers.

4. Evaluate training courses
– Evaluate training effectiveness and report to higher management.
– Develop, improve and redesign the quality and contents of training programs in order to enhance employees skills if needed.
– Conduct Grade G1, G2 tests to support the evaluation of their performance.
– Be responsible for assisting the supervision of G1, G2 staff including the hiring process, performance management, training and assigning mentors

5. Rules & Regulation
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations

6. Other duties
– Coordinate with other Depts. to take part in organizing Aeon annual events, including: look for event conventions to hold Aeon events and negotiate for the best possible price.
– Other tasks or responsibilities as assigned by Direct Manager.

Job Requirements:
1. Qualifications & Experience
– University degree.
– Minimum 03 years of training experience.

2. Knowledge, Skills & Behaviors
– Good knowledge of spoken and written English.
– Computer literate: Word, Excel, PowerPoint, Outlook and Internet.
– Strong communication skills, especially public speaking and presentation.
– Good problem solving skill.
– Strong time management and teamwork skills.
– Have a polite, tactful and friendly attitude.

[Ha Noi] Customer Service & Satisfaction Executive

Key responsibilities:

1. Report:
– Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
– Consolidate reports: CS, Delivery, and make the preparation of reporting

2. Data Analysis:
– Basing on Customer Voice/complaint to check the situation and advice to improve
– Basing on Reports, put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping

3. Customer Satisfaction:
– Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
– Follow up CV Master file and give proposal effectively
– Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
– Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
– Assign CS Officer to support, follow up tasks relating to CS accordingly

4. Marketing Research (Service)
– Plan Store Tour
– Survey Competitors

5. Ad-hoc Jobs/ Project:
– Join, follow up projects that CS HQ Manager assigned
– Follow up and work with relevant departments to complete action plans
– Support CS HQ Manager to join the meetings, training Stores if needed
– Support and do tasks are delegated by CS HQ Manager

Job Requirements:
1. Qualifications & Experience
– University bachelor degree in Social Science, Business Administration, or Marketing
– 1-2 years in Customer Service or Sales Experience

2. Knowledge, Skills & Behaviors
– Proven track record in Customer Service /other customer facing role with experience in servicing key customers
– Knowledge in Microsoft Word, Excel and Power Point with high level
– Fluent in English communication (verbal/written), and Japanese language is prefer
– Analytical and organizational leadership skills
– Self-directed, high energy and proactive working style
– Have good understanding of the needs of customers
– Excellent problem analysis and problem resolution skills

Working Location: AEON Long Bien, 27 Co Linh, Long Bien, Ha Noi

[AEON Long Bien] Customer Service Manager

Key responsibilities:
1. Customer Service Activities
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
– Build and maintain relationship with all at management level of different departments to facilitate the efficient escalation and thorough resolution of Customer issues.
– Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
– Monitor overall Aeon-Card, Service Customer & Shopping on phone (SOP) service.
– Daily monitor, supervise and manage delivery, installation agencies.
– Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
– Consult with feedback to HQ Customer Service Manager on the Customer Service Department staff skills gap.
– Review service level result against the target.
– Compile Customer Complaints letters and make report for the Management.
– Coordinate with Cashier Department in allocating adequate staffing, call for manpower support from other departments to ensure that customer wait time at Cashier counters is minimized.
– Coordinate with Merchandising, Store Operation Departments and Cashier Department to ensure adequate merchandise available for sale and timely, adequate information of promotion schemes

2. Manpower Management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct theLine/Department towards Company’s business strategies.
– Monitor Division Leader(s), Group Leader(s), General Staff’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for Division Leader(s), Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Line/Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.

3. Rules & Regulations:
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Division Leader(s), Group Leader(s), General Staff to follow the rules and regulations.

3. Others:
– Other tasks or responsibilities as assigned by Store Manager, Customer Service manager HQ.
– Other tasks or responsibilities as assigned by HR manager (Trainer for Training course).
– Opening store, Closing store, Balancing safe room.

Job Requirements:
1. Qualifications & Experience
– Bachelor’s Degree in social sciences, Business Administration, Hospitality, or Marketing.
– Minimum 3 years related experience is required.

2. Knowledge, Skills & Behaviors
– Good communication skills.
– Good command of English, both verbal & written.
– Proven leadership, motivation and people skills.
– Have a polite, tactful and friendly attitude.
– Have good understanding of the needs of customers.
– Excellent problem analysis and problem resolution skills.
– Persuasion: Ability to persuade others in specific situations.
– Computer Literate: Excel, Word, Powerpoint.
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.