Career Tag: Bán hàng đa kênh

[AEON TÂN PHÚ] DIVISION LEADER – OMNI CHANNEL

Roles and responsibilities:

Online sale management
Brief all subordinates about promotion schemes to ensure clear understanding and proper execution
Oversee the resolution of any arising issues orders, system, app
Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
Directly resolve /Support subordinates to resolve customers’ complaints
Monitor all kinds of Online Sale reports
Follow & update online sale scheme timely
Price change follow MD & OP plan
Control stationery usage and have a cost reduction plan
Propose plans to improve department, survey competitor & consumer shopping behavior
Follow & update online sale situation frequency to Online Sale Manager/ Store Manager
Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.
Cash Management
Ensure money and documents are collected in full, exactly, on time and according to the process
Ensure liabilities and receivable documents are tracked in a timely manner to limit losses
 
Manpower management
Arrange Monthly Division’s duty roster and manpower schedule
Ensure sufficient manpower during business in ad-hoc situations
Monitor Group Leader(s), General Staff’s attendance and attire
Approve duty roster, shift plan raised by Group Leader(s)
Be responsible for Group Leader(s) and General Staff’s performance
Identify and reduce unnecessary tasks to increase staff productivity
Take part in recruitment & selection activities for Division’s staffing
Motivate, training and develop staff in order to encourage their professional development
Identify potential staff for succession planning purposes
Build and promote team work spirit
 
Expense control
Propose and provide solutions and tools to optimize resources
Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs
Allocate tools and equipment reasonably to save costs

Other duties
Follow all working procedures, the company’s policies, rules and regulations
Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip)
Other tasks or responsibilities as assigned by direct Line Manager and Store Manager

Qualification and Job Requirements

  • University degree
  • Prefer at least 1 year at online sale position
  • Minimum 2 years related experience is required
  • Good communication skill
  • Good command of verbal English
  • Teamwork skill: Actively promote team work
  • Leadership: Acting leadership by example
  • Computer literate: Word, Excel, Powerpoint

Preferred skills

  • Have a polite, tactful and friendly attitude
  • Have good understanding of the needs of customers
  • Service orientation: customer service minded
  • Persuasion: Ability to persuade others in specific situations
  • Reasoning ability: Ability to definite problems
  • Ability to solve practical problems and deal with difficult situations

Please send CV to Ms.Bình – HR Dept. AEON Celadon Tân Phú

Email: binh.vo@aeon.com.vn

[AEON XUÂN THỦY] TRƯỞNG BỘ PHẬN THU NGÂN & DỊCH VỤ KHÁCH HÀNG & BÁN HÀNG ĐA KÊNH (CASHIER & CUSTOMER SERVICE & OMNI CHANNEL LINE MANAGER)

I. KEY RESPONSIBILITIES
 
1. Customer Services activities:
– Issue CS management standard of AVN be applied properly by CS staff
– Monitor money, promotional goods, and promotion gifts to make sure they are used properly and for the right purposes.
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Oversee the resolution of any arising issues regarding locker, VAT invoices, and customer point scheme.
– Daily monitor and ensure all working tools and equipment of the section are adequate and in good condition.
– Resolve customers’ complaints and follow up until the case is closed
– Monitor all kinds of CS section reports.
– Identified & timely report to SM about cashier complaint case
 
2. Cashier activities:
– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
– Assist subordinates in difficult/complicated cases at Cashier counters.
 
3. Online Sales & management:
– To manage the group to handle online orders in a daily basis to complete all orders in time with effective quality of work
– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with an appropriate manner.
– Manage operation flow well for all team, including Picker, Delivery staff, …
– Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
– Follow up and take actions to achieve target sales.
 
4. Manpower Management:
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s) and general Staff (s)’ attendance and attire.
– Approve duty roster, and shift plan raised by Group Leader(s).
– Be responsible for Division Leader(s) and Group Leader(s)’s performance.
– Take part in recruitment & selection activities for the Division’s staffing.
– Motivate, train, and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit
 
5. Rules and Regulations:
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Division Leader(s), Group Leader(s), General Staff to follow the rules and regulations.
 
6. Expense Control &Other duties:
– Provide solutions to optimize resources and increase productivity
– Provide tools to optimize delivery costs
– Focus and make the guidance for tools and equipment for reasonable using
– Opening & closing Store.
– Monitor all activities in the store to ensure that the store work at normal
– Other tasks or responsibilities as assigned by the direct Store Manager.
 
II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University degree. 

– Minimum 05 year of experience, including 2 year experience as a Cashier Manager or 2 years experiences as Cashier leader in Supermarket/Shopping center.

– Minimum 2 years related experience is customer service.

2. Preferred skills:

– Good communication and problem solving skills. 

– Good command of verbal English

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers. 

– Teamwork skill: actively promote team work 

– Service orientation: customer service minded

– Leadership: Acting leadership by example.

– Persuasion: Ability to persuade others in specific situations.

– Computer literate: Word, Excel, Powerpoint

– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG QUẦY BÁN HÀNG ĐA KÊNH (OMNI CHANNEL DIVISION LEADER)

I. KEY RESPONSIBILITIES 

1. Online Sale Management

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution Oversee the resolution of any arising issues orders, systems, and apps.

– Daily monitor and ensure all working tools and equipment of the section are adequate and in good condition.

– Directly resolve /Support subordinates to resolve customers’ complaints.

– Monitor all kinds of Online Sales reports.

– Follow & update online sale scheme timely.

– Price change follows MD & OP plan.

– Control stationery usage and have a cost-reduction plan.

– Propose plans to improve the department, survey competitor & consumer shopping behavior.

– Follow & update online sale situation frequency to Online Sale Manager/ Store Manager.

– Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.

2. Cash Management

– Ensure money and documents are collected in full, exactly, on time, and according to the process.

– Ensure liabilities and receivable documents are tracked in a timely manner to limit losses.

3. Manpower Management 

– Arrange Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s) and general Staff’s attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for Group Leader(s) and General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, training, and develop staff to encourage their professional development.

– Identify potential staff for succession planning purposes – Build and promote teamwork spirit.

4. Expense control 

– Propose and provide solutions and tools to optimize resources.

– Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs.

– Allocate tools and equipment reasonably to save costs.

5. Other duties 

– Follow all working procedures, the company’s policies, rules and regulations.

– Be on duty and act as Line Manager’s roles when the Line Manager is not present at work (i.e. is on leave or on the business trip).

– Other tasks or responsibilities as assigned by the direct Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

  • University degree.
  • Prefer at least 1 year at online sale position.
  • Minimum 2 years related experience is required.
  • Good communication skill.
  • Good command of verbal English.
  • Teamwork skill: Actively promote teamwork.
  • Leadership: Acting leadership by example.
  • Computer literate: Word, Excel, Powerpoint
  • Be able to work at shift and on Public holiday

2. Preferred skills 

  • Have a polite, tactful and friendly attitude.
  • Have good understanding of the needs of customers.
  • Service orientation: customer service minded.
  • Persuasion: Ability to persuade others in specific situations.
  • Reasoning ability: Ability to definite problems.
  • Ability to solve practical problems and deal with difficult situations. 

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms, Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON LONG BIEN] TRƯỞNG NHÓM BÁN HÀNG ĐA KÊNH (GROUP LEADER OPERATION – OMNI CHANNEL)

I – MÔ TẢ CÔNG VIỆC

1. Quản lý & bán hàng trực tuyến

– Quản lý nhóm xử lý các đơn hàng trực tuyến hàng ngày để hoàn thành tất cả các đơn hàng kịp thời với chất lượng công việc hiệu quả.

– Đảm bảo mọi thắc mắc của khách hàng từ nhiều điểm tiếp xúc khác nhau (đường dây nóng, email, bình luận và tin nhắn trên trang) được xử lý kịp thời với cách thức phù hợp.

– Đào tạo nhân viên về quy trình, quy trình, giám sát đơn hàng, dịch vụ khách hàng, v.v….

– Tuân thủ các chỉ số hiệu suất chính (Doanh thu bán hàng, số lượng Đơn hàng, % hủy trước & sau khi bàn giao để giao hàng).

– Quản lý và phân bổ ca làm việc & thời gian làm việc của nhân viên để xử lý tốt nhất mọi đơn hàng và yêu cầu từ khách hàng.

– Phối hợp với các bộ phận liên quan (Vận hành, kho bãi, Vận tải, Kế toán…) để cung cấp sản phẩm của công ty đến khách hàng một cách hiệu quả & hiệu quả.

– Ghi lại và theo dõi các vấn đề trong kênh Omni tới tất cả các bộ phận liên quan để đưa ra quyết định kịp thời.

2. Dịch vụ khách hàng

– Quản lý yêu cầu của khách hàng trên tất cả các kênh trực tuyến với khả năng phản hồi nhanh chóng và phù hợp.

– Cập nhật tất cả các vấn đề liên quan đến đơn hàng để tiếp tục phối hợp với khách hàng.

– Theo dõi kết thúc, nhận xét, phản hồi và báo cáo của khách hàng.

3. Kiểm soát chi phí

– Làm thế nào để cải thiện hiệu quả quản lý theo giờ làm việc cho nhân viên (bán hàng, người lấy hàng).

– Quản lý vật tư, thiết bị hợp lý.

4. Nội quy và quy định

– Tuân thủ các chính sách, nội quy và quy định của công ty.

– Kiểm tra, giám sát, nhắc nhở và hướng dẫn nhân viên thực hiện công việc đúng deadline.

5. Các nhiệm vụ khác:
– Phụ trách đóng tầng khi hết giờ mở cửa.
– Hỗ trợ các bộ phận khác khi cần thiết.
– Các nhiệm vụ hoặc trách nhiệm khác theo sự phân công của Quản lý trực tiếp, Quản lý bộ phận và Giám đốc siêu thị.

II – MÔ TẢ CÔNG VIỆC

– Tốt nghiệp Cao đẳng trở lên

– Có kiến thức quản lí đội nhóm, ưu tiên có kinh nghiệm ở vị trí quản lý từ 1 năm trở lên

– Hiểu biết tốt về Bán hàng thương mại điện tử (thị trường thương mại nói chung và bán hàng)

– Tư duy phản biện, tư duy logic tốt

– Yêu cầu kỹ năng Microsoft Office

– Có khả năng đọc, viết tiếng Anh.

III. ĐỊA ĐIỂM LÀM VIỆC

Trung tâm Bách hóa Tổng hợp và Siêu thị AEON Long Biên
Số 27 Cổ Linh, Phường Long Biên, Quận Long Biên, Hà Nội

IV. THÔNG TIN LIÊN HỆ

Ms. Tra – HR Long Biên Department
Email: Hr.longbien@aeon.com.vn
Phone: (024) 6277 8333 (Máy lẻ: 767)

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