I. KEY RESPONSIBILITIES
1. Operations duties
(a). Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at the loading bay is in the correct quantity, quality, and specifications
• Merchandise on the sales floor is fully replenished, in good condition & quality
• All the display merchandise is according to the schematic plan and all the price between the display merchandise and the price card is tallyed.
• Changing the price label (if necessary) is completed before the store opens.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, prepare, and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by the Store Manager.
– Plan, and assign duties for subordinates to make necessary preparations for Membership Day, Mommy Day, and Public Holidays.
(b.) Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Salesfloor/pillar/wall is kept clean & tidy
• All backrooms are locked and in good condition
• Fire Safety procedure is carried out properly.
– Make order requests for equipment and get approval from the Store Manager.
(c.) Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
– Always remind subordinates to promote a “customer first” spirit.
– Follow the Company’s Rules on Customer Service (greeting, smiling, bowing, and attitude towards customers).
2. Sales and Profits
– Break down the sales target given by the Management to each Division Leader and take responsibility for the sales target achievement of the Department.
– Plan daily sales target on a monthly basis, based on target of the month announced by the Merchandise Department.
– Analyze sales figures and forecast future sales volumes to maximize profits.
– Analyze and interpret trends to facilitate planning.
– Take overall responsibility for the successful execution of all promotion schemes.
– Work with Merchandising Dept. for any changes/improvements in merchandise assortment, quality, and quantity.
– Prepare for higher management review:
• Weekly: sales information, sales promotion review, and report of slow-moving items
• Monthly: Division review, Promotion review, Sales analysis, Productivity report
• Promotion schemes to boost sales.
– Take a leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
– Take a leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
3. Manpower management
– Optimize people’s productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/ Department toward the Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, and shift plan raised by subordinates.
– Be responsible for subordinates’ performance. – Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training, and develop staff to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind, and guide subordinates to follow the rules and regulations.
5. Other duties
– Opening store, Closing store.
– Approve all kinds of documentation raised by subordinates.
– Other tasks or responsibilities as assigned by the Store Manager.
II. JOB REQUIREMENTS
1. Qualification and Job Requirements:
- University degree.
- Minimum 05 years experience in retail business & 02 years experience in managing a team of at least 30 staffs.
2. Preferred skills:
- Sound knowledge of retail background.
- Demonstrated ability to build effective teams and motivate employees.
- Strong initiative and leadership skills.
- Excellent communication skills, both verbal and written.
- Good problem solving & presentation skills.
- Good command of English: verbal and written
- Computer literacy (Ms. Office, Internet,… ).
- Ability to cope with stressful situations at work.
- Ability to adapt quickly and react positively to business needs and changes in strategies.
III. CONTACT INFORMATION
Please send your resume to email:
- hr.xuanthuy@aeon.com.vn (Ms. Nhi)
- anh.duong@aeon.com.vn (Ms. Minh Anh)
- hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)
Tel: (024) 6277 8333 – Số nội bộ: 765 / 771
IV. WORKING LOCATION:
AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)