E-Commerce Project Manager

Key responsibilities:

1. Duties and Authorities regarding Business Planning
– Establishment of the strategies for E-Commerce Project (ECPT), in long-term, mid-term and short-term.  The short-term strategies must be specified in details in quarterly and monthly activities based on the analysis of situations in societies of either global and local.
– Grabbing, collecting either objective and subjective situations and any information from varieties of sources regarding both Net Supermarket and New EC.
– Analyzing any situations, our degrees of presence, benefits and risks of results and focusing future of ECPT activities in scientific way, to reason for directing and correcting strategies of ECPT from time to time.
– Proposing, officializing, implementing and executing ECPT-related policies, regulations and operating systems by analysis of risks, forecasts etc., except any activities relating to marketing, promotions of sales.
– Becoming the primary contact and department in charge for any activities regarding E-Business related parties in AEON CO., LTD, as well as any governments/authorities contacts regarding ECPT activities.
– Any other matters ordered from the supervisor and/or company from time to time.

2. Duties and Authority of Execution

– Improving the current E-Commerce (Net Supermarket);
>Trouble shoot to make Net Supermarket better and improved;
– To grab accurate “facts” of the current issues, consider the solution in long term critically, and propose in a form of “Management System” to the direct supervisor for improvement.
– To apply and reevaluate (reflect) Management System in PDCA cycle for continuous improvement.
– To prepare to move to New EC in scheduling but avoiding any conflicts/issues for customers in inconvenient ways.

– Establishing New EC;
>Amazon model to be established;
– New EC for us shall not a product selling activities, but infrastructures to provide for Vendors and Customers for new communications and to make them transact between.
– Focusing on both Customers and Vendors.

>Infrastructures to be top-focus on;
– Focusing on System Basic Infrastructure for Amazon Model to meet, communicate and transact convenient way for Vendors and End-users.
– Focusing on Delivery Infrastructure for easy, safe, convenience for both Vendors and End-users, and quick as well as accurate.
– Focusing on Payment Infrastructure for easy, safe, convenience for both Vendors and End-users, and quick as well as accurate that we can sure receive our fees as well as Vendors to receive their sales.

>Transfers of Net Supermarket Customers to New EC smoothly

>Evaluate and report to the Company after 3 years and 5 years from newly operated date to make company consider to move further or not.

>Cross-departments Functions, Primary Contact and Proactive ECPT Activities;
– Coordinating company-wide projects of ECPT activities if necessary.

>Any other activities or matters ordered from the supervisor and/or company from time to time.

3. General Department Management

> Planning and Budgeting;
– Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.

> Watching Status;
– Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.

> Dealing Contracts;
– Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.

> Maintenance of Policies and Regulations;
– Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.

> Supervising Staffs, Subordinates and Members;
– Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.

> Education for Improvements;
– Planning, educating and improving all staffs’ knowledge and techniques by evaluating performance through creating CDP, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.

Job Requirements:
1. Qualifications & Experience
– University degrees (knowledge of statistics preferable).
– Very recommendable to have experiences in E-Commerce such as Tiki, Shopee, Lazada, Amazon or Sendo.

2. Knowledge, Skills & Behaviors
– Project management skills (until establishing the new ECPT department).
– Very fluent in English (spoken and written).
– Experienced in ECPT and media managements.
– Strong knowledge of presentation skills and choosing appropriate words as both verbal and writing skills.
– Strong communication skill (both verbal and written) and strong skills to collect information.
– Strong negotiation skills for external affairs including authorities and governments.
– Basic risk and crisis management skills.
– Computer literate: Word, Excel, PowerPoint, Outlook and Internet and computer graphics and designing.
– Details oriented and being able to handle multi-tasks and good problem solving skill.
– Superior understanding of AEON’s COC, Ethics, social contributions, environmental preservations and conservations, diversity of organization of a company.
– Excellent organizing and time management skills.

Product Content Staff (6-month Contract)

Key responsibilities:
1. Product Content Management
– Check product register certificate, advertising licenses
– Upload product’s information on web as approved document
– Manage supporter content team to upload as requirement and finish on time
– Update promotion daily, weekly and monthly
– Create relevant products at the right category menu
– Optimize product name key word for Google searching
– Shorten product web link
– Verify all above tasks and report to Direct Manager

2. Sales Supporting
– Provide product service via tele-sales
– Support before & after sales customer service
– Issue delivery order
– Track/check & update order status from customer inform/from sales update
– Check product stock via system, and order transferring at the available stock
– Order transferring to delivery
– Support outside sales event (activation)

3. Rules & Regulations
– Follow all working procedures, the company’s policies, rules and regulations

4. Other duties
– Other tasks or responsibilities as assigned by Direct Manager

Job Requirements:
– University/College Degree
– Good oral and written communication in both English and Vietnamese
– Fast computer typing
– Be able to use Microsoft Office (Word, Excel)
– Detail oriented
– Working time: 8:30 AM – 5:30 PM, Monday to Saturday

Sales Online Officer (Part-time 6 months)

Key responsibilities

1. Detail scope of works:

a. Product management
– Frequently checking product’s availability
– Make sure product is stored at right place
– Product pick up and packaging
– Product movement tracking status
– Returned product proceeding

b. Order management
– Order stamping
– To inform deliverer for their picking up orders
– Delivery order issuing
– Tracking/checking delivery payment claim

c. Product upload information
– Product photo taking
– Product guidance information
– Product upload into EC site
– Propose product promotion programs

d. Phone call service – Customer relationship
– Order confirmation via phone & email
– Answering order complains
– Customer service: Pick up phone calls, check for order confirmation.
– Increasing sales: Convince customers to buy replacement product when their ordered products run out of stock, explain products guidance or any customer concerns.

2. Rules and Regulations
– Follow guidance and instruction from Executive Ecommerce department & management
– Follow company’s policies, rules and regulations.
– Contribute work follow deadline.

3. Other duties
Other tasks or responsibilities as assigned by E-commerce Manager.

Job Requirement

Qualifications & Experience:
– At least college degree.
– At least 1 year experience in sales position of FMCG

Knowledge, Skills & Behaviors:
– Good at convince people
– Enthusiastic
– Keep calm

Sales Officer – Part time

Key responsibilities:
1. Main duties

1.1. Call center
– Answers the phone received all of question, complain… and giving solution with simple case and collected information giving for manager to advise if complicated case.
– Updated promotion scheme.
– Confirm order (Announce customer if product OOS and recommend similar product for customer.)
– Received customer’s complain, solve solution (easy case).

1.2 Order management
– Order stamping .
– To inform deliver for their picking up orders.
– Delivery order issuing.
– Tracking / checking delivery payment claim.

1.3 Product management
– Product movement tracking status.
– Returned product proceeding.
– Control stock from DC, make sure stock always control enough for customer & discontinuous product slow moving.
– Working with MD, sales & marketing team -> planning for order from Suppliers.
– Transfer for system If out of stock from DC, contact directly with Operation team from Store to transfer from system and apply paperwork.

2.Rules and Regulations
– Follow guidance and instruction from Executive Ecommerce department & management
– Follow company’s policies, rules and regulations.
– Contribute work follow deadline.

3.Other duties
Other tasks or responsibilities as assigned by E-commerce Manager.

Job Requirements:
1.Qualifications & Experience:
– College degree.
– 1 year experience in Ecommerce Sales or call center, FMCG is advantage.

2.Knowledge, Skills & Behaviors:
– English communication.
– Computer literate (Microsoft Office).

E-Commerce Accountant

Key responsibilities:
1. Main tasks:
– Issue invoice: check payment from Sales Order before issuing invoice, check Customer information (Tax code, address…).
– Print invoice (and Sales Order), transfer information to Warehouse staff.
– Daily collect Bank Card documents and Delivery document with Customer signature.
– Collect money and Document from Sagawa.
– Verify Sagawa’s collection with DO and payment document.
– Reconcile sales from WMS & collection.
– Daily download sales data from WMS with payment details to Excel file.
– Daily push Sagawa deliver goods to Customer and update Order status.
– Refund transaction: Check document and re-turned goods before Void/ refund invoice.
– Report to Head Quarter: Refund CS report, Card report, Daily Sales report extract by Profit,..
2. Others:
– Other tasks or responsibilities as assigned by Manager

Job Requirements:
1. Qualifications & Experience
– Bachelor Degree in Accounting or related subjects.
– 01-year experience in AR/ Invoice/ Warehouse Accountant in Retail/ Warehouse/ Manufacturing is plus.
2. Knowledge, Skills & Behaviors
– Customer Oriented mind set.
– Careful & Integrity.
– Self-disciplined with ability to work independently and teamwork under pressure.
– Strong analytical ability and good in data / figures.
– Abilities to use Computer, Office programs and Database.

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