Career Tag: Quản lý

[AEON Binh Tan] HR Division Leader

Key responsibilities:

Perform daily administrative tasks for Store’s smooth HR operations in term of recruitment, HR management & Reports, SAP system, discipling, employee relation and performance management, Rules and Regulations

 

  1. Recruitment activity

Develop and Execute Recruiting Process and Plans

  • Ensure all vacancies are filled with the suitable candidates within the targeted time.
  • Act as a member of recruitment interview panel.
  • Obtain and assess reference checks of the candidates.
  • Maintain recruitment database of qualified or potential candidates for current and future needs.
  • Be responsible for press advertisement placement and able to recommend innovative and creative design in order to get best results.
  • Develop and improve the recruitment processes to be more innovative and cost effective.
  • Advise hiring managers on recruitment matters.
  • Control recruitment expenses within the budget.
  • Conduct exit interview and analyze the reasons of resignation.
  • Plan, prepare and hold job fair to attract candidates.
  • Participate in Branding activities.

Coordinate and Implement University/College/Vocational School for Recruiting Initiatives

  • – Coordinate with universities, events in relation to targeted hires.
  • – Running Management Trainee program to attract the most potential candidates.

 

  1. HR management & Reports
  • Supervise and follow up subordinate’s tasks daily to ensure HR store’s work run smoothly
  • Identify and reduce unnecessary tasks to increase staff productivity.
  • Regularly train and motivate subordinates in daily works.
  • Identify potential staff for succession planning purposes.
  • Build and promote teamwork spirit.
  • Edit SAP’s errors regarding shift plan for grade 3 up (i.e. time event, shift, night shift, annual leave, etc.). In charge of process on SAP for grade 3 up such as: Hiring, cessation, transfer, longtime absence, resume work…
  • Manage all information of employees, make sure employees’ data correctly.
  • Check information and provide report when necessary.
  • Be in charge of headcount and turnover rate report
  • Employees weekly report
  • Support Store Manager for increasing productivity at Store (working hour, balance request to hire, etc.)

 

  1. Employee Relation & Performance
  • Manage, co-operate, support discipling process
  • Organizing Briefing Session on Performance Management Process in preparation for 03 phases: setting Goals, mid-year review, year-end review
  • Provide ongoing support and explanation to employees on Performance Management process and follow-up to ensure effective and timely implementation of the process.
  • Participate in the implementation of on-going improvement plan for whole process; standardize all kinds of forms and correspondence relating to the process.
  • Timely identify issues and propose remedies to ensure whole process is implemented properly and efficiently.
  • Support all gather performance evaluation document & analyses its result
  • Co-ordinate with Trade Union to propose benefit & organize event, activity for employee engagement
  • Planning & organize Company event (Best Employee, Best Practice, Long Service…)
  • Support Employee Engagement survey & co-ordinate with other Department for action plan

 

  1. Rules and Regulations
  • Follow all working procedures, the company’s policies, rules and regulations.
  • Check, monitor, remind and guide DL, GL, General staff to follow the rules and regulations.
  • Advise Line Managers some work relating to HR’s issue
  • Update HR related regulations and laws of Vietnam.

 

  1. Other duties
  • Support other departments as necessary.
  • Raise all issues that store having and propose solution for improvement
  • Other tasks or responsibilities as assigned by direct Deputy HR Manager/ HR Manager

 

Job Requirements:

  • University/ College degree
  • Minimum 04 year of related experience in HR, 2-3 years of talent acquisition and direct recruiting experience.
  • 01 year at supervisor role is a plus.
  • Be able to work at shift & on public holidays.
  • Good knowledge of HR related regulations and laws of Vietnam.
  • Excellent knowledge of sourcing and recruitment techniques including social media.
  • Good communication in English
  • Computer literate (Word, Excel, Power point).
  • Good communication and problem-solving skill and leader skill
  • Strong verbal and creative written communication skills
  • Self-disciplined with ability to work independently.
  • Good command of English (verbal and written) is plus.
  • Customer focused.

Please send your updated CV to: Ms. Hen  – hen.cao@aeon.com.vn. 

AEON THE NINE – STORE MANAGER

AEON THE NINE – No.9 Pham Van Dong, Cau Giay, Hanoi

*Opening time: March 2022

 A. Roles & responsibilities

1. Operations management            

– Ensure the store day-to-day operations are ready for business.
– Ensure all company properties are in serviceable condition.
– Monitor stock levels and its movement to minimize “out of stock” situation, but to maximize sales.
– Set up and monitor all working procedures in order to provide and maintain good customer services to customers.
– Attend to customer complaints wherever necessary and take appropriate steps to solve such complaints promptly.
– Plan and approve orders according to the company policies and guidelines.
– Build and maintain good relationship with business associates, government authorities, head office departments, customers and staffs to facilitate smooth day to day store operations and enhance good corporate and store image.
– Ensure reports, invoices are timely submission to headquarter for onward processing.
– Plan and monitor the manpower requirement and take necessary steps to fulfill the requirement to ensure good customer service is provided.
– Ensure high standard of backroom, backyard in store.
– Hold regular meetings and discussion with staff to review performance and process of the store and inform staff about company policies, plans, directions.
– Verify & approve variances in stock & sales figures after Stock Take and make report to General Manager.

  1. Sale and profit management

– Work towards achieving financial objectives set by the management by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
– Maintain controllable expenses within the budget set for the store.
– Responsible for Profit and Loss of the store.
– Control shrinkage level within the budget.
– Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
– Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

  1. Manpower Planning and development          

– Create and maintain a comfortable, open working environment to all staffs.
– Build team work spirit among the staff.
– Take leading role in planning, recruiting and selecting store staff.
– Motivate and develop staff in order to encourage their professional development.
– Train and supervise all levels of store staffs, providing product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
– Evaluate staff performance and make appropriate, fair recommendations for promotions or disciplinary actions when necessary.
– Handle staff’s grievances and complaints from internal and external customers.
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Approve duty roster, shift plan raised by subordinates. 

  1. Admin & Cash management

– Ensure that the operation of Cash registers in store is managed properly, timely and accurately.
– Ensure all store accounting and administrative manual and procedure are being complied.
– Approve and authorize all relevant documentation for timely submission to Head Quarter.

  1. Rules & Regulations             

–  Ensure all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters, security guards.
– Maintain safe working conditions for employees and customers; Solve safety concerns quickly.

  1. Other tasks            

– Perform additional duties as assigned by the General Manager.
– Ability to relocate to other Stores as per Company’s assignment.
– Execute store opening & closing

B. Qualification and Job Requirements:

  • University degree        
  • At least 04 years of related experience in retailing business or supermarket environment and 02 years of  experience in managing a team of at least 10 staffs
  • Detail oriented and be able to handle multitasks    
  • Abilities to use computer, office programs and database        
  • Sales and Profit improvement      
  • Planning and development mindset    
  • Strong analytical skill, good at data/figures    
  • Fluency in English language (both written and oral)    
  • Work well under high pressure      
  • Ability to cope with stressful situation at work   

*Preferred skills

  • Good communication skill    
  • Problem-solving skill    
  • Leadership skill  
  • Teamwork skill   

To apply, please send your English CV to: doan.pham@aeon.com.vn – Ms Doan.

[AEON MaxValu] Store Manager – New Supermarkets open in 2022

Purposes & Scope of the Role:

Be responsible for smooth store operations with effective, profitable results. Ensure that efficient leadership, comfortable, open working environment, and staff performance meet the requirements.

Working locations: Hanoi

 

Key Responsibilities:

Operations

  • Ensure that store’s daily operation is ready for business.
  • Ensure all company properties are in serviceable condition.
  • Monitor stock levels and its movement to minimize “out of stock” situation, but to maximize sales.
  • Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
  • Be responsible for customer complaints and take appropriate steps to solve such complaints promptly.
  • Ensure that reports & invoices are timely submitted to headquarter for onward processing.
  • Hold regular meetings and discussions with staff to review performance and process of the store and inform staff about company policies, plans & directions.

Administration

  • Ensure that all store accounting and administrative manuals and procedures are being complied.
  • Approve and authorize all relevant documentation for timely submission to Head Quarter.

People management and development

  • Build teamwork spirit among staffs.
  • Train and supervise all levels of store staffs, provide product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
  • Evaluate staff performance and make appropriate fair recommendations for promotions or disciplinary actions when necessary.

Rules and Regulations

  • Ensure that all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters and security guards.
  • Maintain safe working conditions for employees and customers; solve safety concerns quickly.

Sales and profits

  • Responsible for sales target for daily/weekly/monthly and annual achievement
  • Work towards achieving financial objectives set by the management board by preparing an annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
  • Maintain controllable expenses within the budget set for the store.
  • Responsible for Profit and Loss of the store.
  • Control shrinkage level within the budget.
  • Understand markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Other duties

Perform additional duties as assigned by the Operation Manager.

Job Requirements:

Qualifications & Experience:

  • University/ College graduate.
  • Two years of experience in retail store management.

Knowledge, Skills & Behaviors:

  • Knowledgeable of retail background.
  • Good command of English.
  • Demonstrated abilities to build effective teams and motivate employees.
  • Strong initiative and leadership skills.
  • Good problems solving skills.
  • Ability to adapt quickly and react positively to business needs and changes in strategies.
  • Computer-literacy (good skill in Microsoft Office software).

Other requirements:

  • Be able to work at shifts & public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your CV to Ms. Dương via duong.hoang@aeon.com.vn. Thank you!

[HA DONG] FOODLINE 2 MANAGER (TRƯỞNG BỘ PHẬN THỰC PHẨM)

Key Responsibilities:
1. Operations duties
a. Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications.
• Merchandise on sales floor is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
b. Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
• Sales floor/pillar/wall is kept clean & tidy.
• All backrooms are locked and in good conditions.
• Fire Safety procedure is carried out properly.
– Make order request for equipment and get approval from Store Manager.
c. Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
– Always remind subordinate to promote “customer first” spirit.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
2. Sales and Profits
– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Share information about customer voice or any arising issues.
– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
– Analyze sales figures and forecasting future sales volumes to maximize profits.
– Analyze and interpreting trends to facilitate planning.
– Take overall responsibility for the successful execution of all promotion schemes.
– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items.
• Monthly: Division review, Promotion review, Sales analysis, Productivity report.
• Promotion schemes to boost sales.
– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
3. Manpower management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.
5. Other duties
– Opening store, Closing store.
– Approve all kind of documentation raised by subordinates.
– Other tasks or responsibilities as assigned by Store Manager.


Job Requirements:
Qualifications & Experience:
– University/College graduate.
– Minimum 05 years of experience in retail business & 02 years of experience in managing a team of at least 30 staffs.
Knowledge, Skills & Behaviors:
– Computer literacy (Ms. Office, Internet,… ).
– Sound knowledge of retail background.
– Demonstrated ability to build effective teams and motivate employees.
– Strong initiative and leadership skills.
– Excellent communication skills, both verbal and written.
– Good problem solving & presentation skills.
– Ability to adapt quickly and react positively to business needs and changes in strategies.
– Ability to cope with stressful situations at work.
– Good command of English: verbal and written.
Other requirements:
– Be able to work at shift & public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in this position, please do not hesitate to send you updated CV to: doan.pham@aeon.com.vn (Ms. Doan)

[SMPT/Store Management] – Executive – Grocery

KEY ROLES AND RESPONSIBILITIES

•Make and check daily working schedule for each store

•Make new hire orientation

•Support all new stores’ opening: modify, update training document, organize training class, make to-do-list, etc.

•Make focus items by month, season and make sale plan by week (52 weeks)

•Analyze actual sales and give proposal of solutions for all stores

•Be responsible for staff’s attendance and performance; regularly motivate subordinates in daily works

•Manage stock, assortments, POG of Grocery

•Check, monitor, remind & guide officers & store staff to follow all working procedures, rules and regulations

REQUIREMENTS

•University/ College degree

•Minimum 3 years of experience in grocery manufacturing or related experience in retail industry

•Have experience in team management

•Good planning, organizing & time management skills

•Good communication skill

•Detailed oriented and be able to handle multitasks

•Strong leadership and relationship management

•Good command of spoken English

•Be able to work in shifts and public holidays

Please send your updated CV to: Ms. Doan – doan.pham@aeon.com.vn

[SMPT/Store Management] Executive – Perishable

KEY ROLES AND RESPONSIBILITIES

•Make and check daily working schedule for each store

•Make new hire orientation

•Support all new stores’ opening: modify, update training document, organize training class, make to-do-list, etc.

•Make focus items by month, season and make sale plan by week (52 weeks)

•Analyze actual sales and give proposals/ solutions for all stores

•Be responsible for staff’s attendance and performance; regularly motivate subordinates in daily works

•Manage stock, assortments, POG of Perishable, daily and dairy

•Check, monitor, remind & guide officer & store staff to follow all working procedures, rules and regulations

REQUIREMENTS

•University/ College degree

•Minimum 3 years of experience in perishable, daily and dairy manufacturing or related experience in retail industry

•Have experience in team management

•Good planning, organizing & time management skills

•Good communication skill

•Detailed oriented and be able to handle multitasks

•Strong leadership and relationship management

•Good command of spoken English

•Be able to work in shifts and public holidays

Please send your updated CV to: Ms. Doan – doan.pham@aeon.com.vn

 

[Hanoi Office] Development Deputy Manager – Research & Planning

Job Purpose & Scope of the role:

Development Deputy Manager (Research and Planning) is responsible for identifying potential locations for SC/ GMS, looking for suitable projects for stores operated by Aeon Vietnam, preparing all necessary information regarding development, making necessary feasible studies and managing internal procedures of all SC projects.

Key responsibilities:    

  • Identify potential locations for SC Development in consideration of Development Area Strategy
  • Assist SC Development for its smooth construction including but not limited to resolving disputes with land owners from time to time
  • Obtain and prepare necessary documents and information for making Agreement
  • Research & find out strategies of SC and Store Development Area 
  • Analyze existing SC and store P/L
  • Assist to make Mid Term SC and Store’s Development Planning and Annual Strategy for SC and Store’s Development
  • Develop good relationship with private companies or governmental bodies for developing potential sites and negotiate with them for SC and Store’s Development
  • Carry out Area research (residential areas, competitors, catchment, existing and future roads in new markets).
  • Study SC prototypes (SC structure, Size, Concept, Investment, Layout, Sales) including Tenant Mix of SC
  • In order to make sure that the works of officers and consultants are in order, one shall constantly conduct reviewing and analysis on their jobs and give guidance whenever necessary
  • Constantly have a good grip on the industry trends, market trends and consumer trends
  • Calculate proposed ROI Plans for Development and propose appropriate Investment Amount for Development Projects
  • Develop market research methods and compile market data and related information for SC Development Planning
  • Study and use Map Info System
  • Other tasks or responsibilities as assigned by Development Manager or General Manager.

Job Requirements:

Qualifications & Experience:

  • University Degree

Knowledge, Skills & Behaviors:

  • Good command of spoken and written English and Japanese. Japanese level N1
  • Experience in Finance or Legal (or majoring in Law).
  • Wide network of site development
  • Computer literate: Word, Excel, PowerPoint, Outlook and Internet.
  • Strong communication & negotiation skills (both verbal & written).
  • Be detail oriented and able to handle multi-tasks.
  • Knowledge of SC Development Procedures
  • Knowledge of Authority submission and Necessary License
  • Basic Sales Estimation Skills (Market Size, Market Share)
  • Knowledge of  Methods & Logic of Market Research
  • Knowledge of SC Development Procedures (Before Handover to Opening Manager)

Please send updated CV to: Ms. Huyen – huyen.nguyen@aeon.com.vn

[HN – AEON MaxValu] Support Leader – New Supermarkets open in 2022

Purposes & Scope of the Role:

Be responsible for effectively operation of Cashier team, administrative tasks to ensure smooth operation and enhance customer’s shopping experience.

Key Responsibilities:

1. Customer service

  • Always train and remind subordinates about enhancing department customer service satisfaction.
  • Get information and introduce to customers about promotions, policies regarding to payment, returns/exchanges, etc.
  • Handle complaints from customers or complaints raised by General Staff/ promoters, and difficult/ complicated sales.
  • Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

 2. Administrative & Accounting Management:

  • Ensure compliance in internal controls
  • Control store expenditure within budget.
  • Keep and control petty cash fund for daily money exchange with Cashier team
  • Check report of VAT invoices to ensure accurate reflection on the system.
  • Make monthly report on outgoing VAT for HQ Accounting department’s review.
  • Plan monthly Department’s duty roster and manpower schedule.
  • Ensure sufficient manpower during business in ad-hoc situations.
  • Ensure General Staff attendance and attire.

3. Rules and Regulations

  • Follow all working procedures, the company’s policies, rules, and regulations.
  • Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.

4. Other duties

  • Open & close Store
  • Be on duty and perform Store manager’s roles when SM does not present at work (i.e. is on leave or on business trip)
  • Other tasks or responsibilities as assigned by Store Manager and other upper managers

Job Requirements:

Qualifications & Experience:

  • University/ College graduate.
  • At least one-year related experience in retailing business or supermarket environment.

Knowledge, Skills & Behaviors:

  • Good communication, problem-solving and leadership skills.
  • Strong counting and calculation skills
  • Customer service skills & customer service mindset
  • Teamwork: actively promote teamwork

Other requirements:

  • Be able to work at shift & on Public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment 

Please send your CV to HR Department via email: ducan.nguyen@aeon.com.vn (Mr. An) with the title: [AEON MaxValu] Support Leader – Your full name.

Thank you!

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