Career Tag: Recruitment

[THE NINE] SALES LEADER

Working location: No 9, Pham Van Dong street, Cau Giay district, Hanoi.
Key Activities:
1. Operations management
2. Manpower management
3. Sale and profit management
4. Cash management
5. Customer service & other tasks

Roles and responsibilities:
List in order of importance the major responsibilities of the job and estimate the percentage of time spent on each responsibility (the main function of the job may or may not be the one where the most time is spent).

1. Operations management 
– Supervise Supervisor(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders raised by Supervisor(s).
– Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
– Plan, assign duties for Supervisor(s) and General Staff to make necessary preparation for Membership Day and Public Holidays.
– Control daily production plan for Delica & bakery made by GL
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Maintain FSH as the company rules
– Check and verify variances in stock & sales figures after Stock Take and make report to Store Manager.
– Execute store opening & closing as directed by Store Manager.”

2. Manpower management 
– Plan Monthly Department ‘s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Supervisor(s), General Staff and Promoter’s attendance and attire.
– Approve duty roster, shift plan raised by Supervisor(s).
– Be responsible for Supervisor(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.


3. Sale and profit management 
– Daily briefing Supervisor(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Breakdown the sales target given by Store Manager to each Supervisor and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Supervisor(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Supervisor(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Store Manager.”


4. Cash management 
– Change cash and distribute to cashier counters.
– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
– Ensure cash registers & credit card terminals are in good conditions.
– Ensure the hangers, hard tags and left-over items timely collected by department staff.
– Remove unnecessary goods at inactive cashier counter.
– Check all cashier counters to avoid long queue especially in peak hours or weekend.
– Random spot check at cashier counter to avoid any fraud.
– Make day and night shift handover.”


5. Customer service 
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Handle customer complaint and give the best solution for customer satisfaction
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.
Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.


Other tasks
– Be on duty and act as Store Manager when as Store Manager not present at work
– Other tasks or responsibilities as assigned by direct Store Manager.
– Open & close store

Qualification and Job Requirements:
1. College/ University degree 
2. At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs 
3. Detail oriented and be able to handle multi-tasks 
4. Abilities to use computer, office programs and database 
5. Work well under high pressure 

6. Customer – focused
7. Strong analytical skill, good at data/figures

8. Fluency in English language (both written and oral)

9. Be able to work at shift & on Public holidays

Preferred skills
1. Leadership skill 
2. Sales skill 
3. Teamwork skill 
4. Problem solving skill 
5. Good presentation & communication skill 

To apply, please send your CV (Eng) to email: tuyendung.hn@aeon.com.vn / 024 6277 8333 (Ext: 763/765)

[HA DONG] FOODLINE 2 MANAGER (TRƯỞNG BỘ PHẬN THỰC PHẨM)

Key Responsibilities:
1. Operations duties
a. Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications.
• Merchandise on sales floor is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
b. Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
• Sales floor/pillar/wall is kept clean & tidy.
• All backrooms are locked and in good conditions.
• Fire Safety procedure is carried out properly.
– Make order request for equipment and get approval from Store Manager.
c. Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
– Always remind subordinate to promote “customer first” spirit.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
2. Sales and Profits
– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Share information about customer voice or any arising issues.
– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
– Analyze sales figures and forecasting future sales volumes to maximize profits.
– Analyze and interpreting trends to facilitate planning.
– Take overall responsibility for the successful execution of all promotion schemes.
– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items.
• Monthly: Division review, Promotion review, Sales analysis, Productivity report.
• Promotion schemes to boost sales.
– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
3. Manpower management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.
5. Other duties
– Opening store, Closing store.
– Approve all kind of documentation raised by subordinates.
– Other tasks or responsibilities as assigned by Store Manager.


Job Requirements:
Qualifications & Experience:
– University/College graduate.
– Minimum 05 years of experience in retail business & 02 years of experience in managing a team of at least 30 staffs.
Knowledge, Skills & Behaviors:
– Computer literacy (Ms. Office, Internet,… ).
– Sound knowledge of retail background.
– Demonstrated ability to build effective teams and motivate employees.
– Strong initiative and leadership skills.
– Excellent communication skills, both verbal and written.
– Good problem solving & presentation skills.
– Ability to adapt quickly and react positively to business needs and changes in strategies.
– Ability to cope with stressful situations at work.
– Good command of English: verbal and written.
Other requirements:
– Be able to work at shift & public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in this position, please do not hesitate to send you updated CV to: doan.pham@aeon.com.vn (Ms. Doan)

[HÀ ĐÔNG] HR Officer

KEY RESPONSIBILITIES

Perform daily administrative tasks for Store’s smooth HR operations in term of training, recruitment, HR management & reports

  1. Recruitment activity
  • Coordinate with Hiring Managers to understand the scope, responsibilities, and requirements of positions to be filled.
  • Define job accountabilities and requirements of vacancies, make necessary adjustments to the description and expectation to fill in the positions.
  • Implement recruiting process: phone screening, interviews, reference check, offer, etc.
  • Follow up with filled vacancies to ensure that selected candidates meet company’s needs, and resolve issues with Hiring Manager on staffing actions.
  • Manage existing candidate database to exploit for future positions.
  • Maintain good relationship with candidates for future and/or unexpected hiring needs
  • Create strong network within company, vocational centers and universities, in social channels to maximize the chances.
  • Identify appropriate channels for sourcing potential candidates, take initiatives for attracting and retaining talents.
  • Manage applicant information in recruitment database in proper manners.
  • Stay up-to-date with industry trends
  • Conduct exit interview and analyze reasons of resignation.
  • Prepare recruitment reports weekly/ monthly

 

  1. Training activities
  • Be in charge of new staff orientation program.
  • Train promoters on Store rules.
  • Receive training request from Line Manager(s) and work with them to develop materials for training.
  • Prepare logistics for training (book room & projector, send invitation, check attendance, make training report etc.) & conduct training.

 

  1. Employee Relation & Performance
  • Participate in Branding activities through social media channels.
  • Coordinate with universities, events in relation to targeted hires.
  • Support Management Trainee program to attract the most potential candidates.

 

  1. HR management & Reports
  • Ensure General Staff’s attendance and attire.
  • Identify potential staff for succession planning purposes.
  • Check information and provide reports when necessary.
  • Manage all store staff’s & Promoters’ job information.
  • Take photos for new staff (including Promoters) and proceed employees’ magnet card printing.
  • Collect new staff’s information and process hiring steps on the system.

 

  1. Rules and Regulations
  • Follow all working procedures, company’s policies, rules and regulations.
  • Check, monitor, remind and guide General staff to follow the rules and regulations.

 

  1. Other duties
  • Support other departments as necessary.
  • Other tasks or responsibilities as assigned by Division Leader & Store Manager

 

JOB REQUIREMENTS

  1. Qualifications & Experience
  • University/ College degree
  • 1 ~ 3 years of direct recruiting experience
  1. Knowledge, Skills & Behaviors
  • Be able to work at shift & on public holidays.
  • Computer literate (Word, Excel, Power point).
  • Good communication and problem-solving skill.
  • Customer-focused mindset
  • Self-disciplined with ability to work independently.
  • Good command of English (verbal and written) is a plus

Working location: Duong Noi, Ha Dong, Hanoi

Please send your updated CV to: doan.pham@aeon.com.vn
If you have any questions, please contact us at (024) 6277 8333
 

[HA NOI OFFICE] Manpower Planning & Reporting Officer

Primary Objective:

  • Oversee databases, software, and computer systems that companies use to manage human resources
  • Analyze HRIS systems, collect issues, and follow up performance

Roles and responsibilities:

HRIS System Management & Improvement:

– Work with HR managers/Deputy Manager and other departments to determine HRIS needs
– Analyze HRIS performance metrics and resolving application issues
– Document processes, identifying HR concerns, and compiling data analysis reports
– Coordinate training and technical support as schedule
– Propose and implement new processes and systems for efficient HR management
– Perform statistical analysis on gathered HRIS data and running queries
– Ensuring the efficient recording and secure storage of HR metrics, including attendance and employee performance data
– Keep track of technological advancements and trends in the field of HRIS
– Work with supplier, IT dept & related department to setup, maintain & fix system.

HR Reporting:

– Designs and maintains the HR Data and ensures that just one source of master data exists
– Supports Managers by designing customized reports providing source data
– Runs the strategic HR reports and comments the most important trends
– Runs regular audits over HR data and reports issues to be corrected
– Designs the HR data privacy policy and sets rules for the data access to different HRIS modules
– Cooperates with specialists from other departments as HR data are connected with the data from the rest of the organization

Other duties:

Other tasks or responsibilities as assigned by HR Deputy Manager – Manpower Planning.

Qualification and Job Requirements:

  • Bachelor’s Degree in Computer Science, Information Systems, HR Management, Business Administration, or similar.
  • Minimum 01 years of talent acquisition and/or HRIS experience
  • Good knowledge about IT and HR
  • Ability to gather and interpret data, as well as improve HRIS processes.
  • Experience in documenting processes, as well as performing diagnostic tests and audits
  • Good written and oral communication ability in English
  • Office Computing literate.
  • Good appearance, nice, good looking.

Please send your updated CV to: Ms. Huyen – huyen.nguyen@aeon.com.vn

[AEON MaxValu] Store Manager – New Supermarkets open in 2021

Purposes & Scope of the Role:

Be responsible for smooth store operations with effective, profitable results. Ensure that efficient leadership, comfortable, open working environment, and staff performance meet the requirements.

Working locations: 

  1. Huyndai Store: Ha Dong District – Hanoi
  2. Comatce Store: Thanh Xuan District – Hanoi
  3. Rivera Store – Thanh Xuan District – Hanoi 

Key Responsibilities:

Operations

  • Ensure that store’s daily operation is ready for business.
  • Ensure all company properties are in serviceable condition.
  • Monitor stock levels and its movement to minimize “out of stock” situation but to maximize sales.
  • Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
  • Be responsible for customer complaints and take appropriate steps to solve such complains promptly.
  • Ensure that reports & invoices are timely submitted to Head Quarter for onward processing.
  • Hold regular meetings and discussions with staff to review performance and process of the store and inform staff about company policies, plans & directions.

Administration

  • Ensure that all store accounting and administrative manuals and procedures are being complied.
  • Approve and authorize all relevant documentation for timely submission to Head Quarter.

People management and development

  • Build teamwork spirit among staffs.
  • Train and supervise all levels of store staffs, provide product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
  • Evaluate staff performance and make appropriate fair recommendations for promotions or disciplinary actions when necessary.

Rules and Regulations

  • Ensure that all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters and security guards.
  • Maintain safe working conditions for employees and customers; solve safety concerns quickly.

Sales and profits

  • Responsible for sales target for daily/weekly/monthly and annual achievement
  • Work towards achieving financial objectives set by the management board by preparing an annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
  • Maintain controllable expenses within the budget set for the store.
  • Responsible for Profit and Loss of the store.
  • Control shrinkage level within the budget.
  • Understand markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Other duties

Perform additional duties as assigned by the Operation Manager.

Job Requirements:

Qualifications & Experience:

  • University/ College graduate.
  • Two years of experience in retail store management.

Knowledge, Skills & Behaviors:

  • Knowledgeable of retail background.
  • Good command of English.
  • Demonstrated abilities to build effective teams and motivate employees.
  • Strong initiative and leadership skills.
  • Good problems solving skills.
  • Ability to adapt quickly and react positively to business needs and changes in strategies.
  • Computer literate (good skill in Microsoft Office software).

Other requirements:

  • Be able to work at shifts & public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your CV to email tuyendung.hn@aeon.com.vn. Thank you!

HR Deputy Manager (Manpower Planning/ Talent Acquisition)

Key responsibilities:
1. Organizational Matters
– To develop and formulate standard organization structure for stores operations and Head office.
– To monitor and maintain total Company organization chart.

2. Manpower Planning & Succession Planning
– To prepare yearly headcount budget based on company’s requirements
– To analyze and formulate manpower plans based on the company’s requirements.
– To plan and execute the succession planning through transfer and job redesign, promotion.
– To maintain and update total Company staff profile by grade, career history, awards, position, department and others for manpower planning purposes.
– To review, study and identity the right number of manpower at store.
– To be a member of Recruitment Interview Panel of manager and above level.

3. Employee Retention & Engagement
– To analyze exit interview, turnover rate, employee satisfaction to propose suitable retention strategy to align with company’s strategy.

4. New Store Opening
– To propose MBP for new store.
– To plan, organize and monitor recruitment exercise for new store. To review the new store recruitment expenses.

3. Employer Branding
– Coordinate and Implement University Recruiting Initiatives

4. Recruitment

Job Requirements:

1.Qualifications & Experience:
– University degree.
– At least 05-year experience in HR field (in retail market is a plus).

2. Knowledge, Skills & Behaviors:
– Knowledge about Labour law and labour market in Vietnam.
– Proficiency in computer skills (MS Office).
– Good verbal and written English skills.
– Ability to work to tight deadlines.
– Good communication, problem solving & presentation skill.
– Good management, planning and analyzing ability.
– Ability to maintain the highest degree on confidentiality and professional discretion.

[Ha Noi] Customer Service & Satisfaction Executive

Key responsibilities:

1. Report:
– Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
– Consolidate reports: CS, Delivery, and make the preparation of reporting

2. Data Analysis:
– Basing on Customer Voice/complaint to check the situation and advice to improve
– Basing on Reports, put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping

3. Customer Satisfaction:
– Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
– Follow up CV Master file and give proposal effectively
– Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
– Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
– Assign CS Officer to support, follow up tasks relating to CS accordingly

4. Marketing Research (Service)
– Plan Store Tour
– Survey Competitors

5. Ad-hoc Jobs/ Project:
– Join, follow up projects that CS HQ Manager assigned
– Follow up and work with relevant departments to complete action plans
– Support CS HQ Manager to join the meetings, training Stores if needed
– Support and do tasks are delegated by CS HQ Manager

Job Requirements:
1. Qualifications & Experience
– University bachelor degree in Social Science, Business Administration, or Marketing
– 1-2 years in Customer Service or Sales Experience

2. Knowledge, Skills & Behaviors
– Proven track record in Customer Service /other customer facing role with experience in servicing key customers
– Knowledge in Microsoft Word, Excel and Power Point with high level
– Fluent in English communication (verbal/written), and Japanese language is prefer
– Analytical and organizational leadership skills
– Self-directed, high energy and proactive working style
– Have good understanding of the needs of customers
– Excellent problem analysis and problem resolution skills

Working Location: AEON Long Bien, 27 Co Linh, Long Bien, Ha Noi

HR Deputy Manager, Manpower Planning

Key responsibilities:

1. Organizational Matters
– To develop and formulate standard organization structure for stores operations and Head office
– To monitor and maintain total Company organization chart

2. Manpower Planning & Succession Planning

– To prepare yearly headcount budget based on company’s requirements
– To analyze and formulate manpower plans based on the company’s requirements
– To plan and execute the succession planning through transfer and job redesign, promotion
– To maintain and update total Company staff profile by grade, career history, awards, position, department and others for manpower planning purposes
– To review, study and identity the right number of manpower at store
– To be a member of Recruitment Interview Panel of manager and above level

3. Employee Retention & Engagement
– To analyze exit interview, turnover rate, employee satisfaction to propose suitable retention strategy to align with company’s strategy

4. New Store Opening
– To propose MBP for new store
– To plan, organize and monitor recruitment exercise for new store. To review the new store recruitment expenses

5. Employer Branding
– Coordinate and Implement University Recruiting Initiatives

6. Recruitment

Job Requirements:

1. Qualifications & Experience

– University degree
– At least 05-year experience in HR field (in retail market is a plus)

2. Knowledge, Skills & Behaviors

– Knowledge about Labour law and labour market in Vietnam
– Proficiency in computer skills (MS Office)
– Good verbal and written English skills
– Ability to work to tight deadlines
– Good communication, problem solving & presentation skill
– Good management, planning and analyzing ability
– Ability to maintain the highest degree on confidentiality and professional discretion

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