Key responsibilities:
1. Customer Service
– Answer general consumer inquiries via various communication channels regarding order status, returns, missing package claims, shipping information and coupon adjustments, and ensure follow up until inquiry is closed
– Work cross-functionally with other departments within the organization to effectively respond to incoming customer service inquiries in a timely and thoughtful manner
– Ability to interact with our customers effectively and efficiently through email, via phone calls and over social medial channels
2. Rules and regulations
– Follow approved project development strategy
– Follow company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to contribute work follow deadline
3. Other tasks or responsibilities as assigned by E-commerce Manager.
Job Requirements:
1. Qualifications & Experience
– Graduated University
– At least 1 year experience in same position
– Prefer having experience working for retailers, e-commerce platforms.
– Microsoft Office
– Intermediate English
2. Knowledge, Skills & Behaviors
– Strong passion, organizational communication & listening skills
– Good communication skill, have a patience, good to solve problem
– Strong team-work and interpersonal skills
– Attention to details
– Self-disciplined with ability to work under pressure
Key responsibilities
1. Detail scope of works:
a. Product management
– Frequently checking product’s availability
– Make sure product is stored at right place
– Product pick up and packaging
– Product movement tracking status
– Returned product proceeding
b. Order management
– Order stamping
– To inform deliverer for their picking up orders
– Delivery order issuing
– Tracking/checking delivery payment claim
c. Product upload information
– Product photo taking
– Product guidance information
– Product upload into EC site
– Propose product promotion programs
d. Phone call service – Customer relationship
– Order confirmation via phone & email
– Answering order complains
– Customer service: Pick up phone calls, check for order confirmation.
– Increasing sales: Convince customers to buy replacement product when their ordered products run out of stock, explain products guidance or any customer concerns.
2. Rules and Regulations
– Follow guidance and instruction from Executive Ecommerce department & management
– Follow company’s policies, rules and regulations.
– Contribute work follow deadline.
3. Other duties
Other tasks or responsibilities as assigned by E-commerce Manager.
Job Requirement
Qualifications & Experience:
– At least college degree.
– At least 1 year experience in sales position of FMCG
Knowledge, Skills & Behaviors:
– Good at convince people
– Enthusiastic
– Keep calm
Key responsibilities:
1. Main duties
1.1. Call center
– Answers the phone received all of question, complain… and giving solution with simple case and collected information giving for manager to advise if complicated case.
– Updated promotion scheme.
– Confirm order (Announce customer if product OOS and recommend similar product for customer.)
– Received customer’s complain, solve solution (easy case).
1.2 Order management
– Order stamping .
– To inform deliver for their picking up orders.
– Delivery order issuing.
– Tracking / checking delivery payment claim.
1.3 Product management
– Product movement tracking status.
– Returned product proceeding.
– Control stock from DC, make sure stock always control enough for customer & discontinuous product slow moving.
– Working with MD, sales & marketing team -> planning for order from Suppliers.
– Transfer for system If out of stock from DC, contact directly with Operation team from Store to transfer from system and apply paperwork.
2.Rules and Regulations
– Follow guidance and instruction from Executive Ecommerce department & management
– Follow company’s policies, rules and regulations.
– Contribute work follow deadline.
3.Other duties
Other tasks or responsibilities as assigned by E-commerce Manager.
Job Requirements:
1.Qualifications & Experience:
– College degree.
– 1 year experience in Ecommerce Sales or call center, FMCG is advantage.
2.Knowledge, Skills & Behaviors:
– English communication.
– Computer literate (Microsoft Office).
