Siêu thị - AEON Việt Nam

[AEON Ta Quang Buu] Store Manager (Glam Beautique)

Roles and responsibilities:

Operations duties:

a. Merchandise management

– Supervise Group Leader(s) and General Staff to ensure.

– Order stock directly with Suppliers and receive stock from MMD.

– Verify and approve inventory orders raised by Group Leader(s).

– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.

– Support Food line with monthly Stock Take as directed by supervisor.

– Plan assign duties for Group Leader(s) and General Staff to make necessary preparations for Membership Day & Mommy Day and Public Holidays.

b. Non-merchandise management

– Supervise Group Leader(s) and General Staff to ensure.

– Check and verify variances in stock & sales figures after Stock Take and make report to the Line Manager.

– Execute store opening & closing as directed by supervisor.

Sales and Profits

– Analyze Sales by item/category and Customer behavior to propose a satisfying selling floor/ event

– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Brief promoters on the promotion scheme.

– Break down the sales target given by the Line Manager to each Group Leader and take responsibility for the sales target achievement of the division.

– Overall plan and supervise the execution of promotion schemes.

– Observe/gather information/suggestions from Group Leader(s) about sales trend, customer demands and advise the Merchandising Dept. for any changes/improvements in merchandise assortment, quality and quantity.

– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

Manpower management

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for the Group Leader(s) and General Staff’s performance.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

Other duties

– Opening & closing Store.

– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).

– Other tasks or responsibilities as assigned by direct Operation Deputy Manager/ Manager and General Manager.

Qualification and Job Requirements:

– University/College degree.

– Service orientation: customer service minded.

– At least 03 years related experience in retailing business or supermarket environment and 01-year experience in managing a team of at least 5 staff.

– Strong leadership and excellent relationship management.

– Strong analytical skills, good at data/figures.

– Self-disciplined with ability to work independently.

– Good command of spoken and written English.

– Computer skill (Word, Excel, Powerpoint).

– Teamwork skill: Actively promote team work.

– Ability to cope with stressful situation at work.

Contact: Mr.Hưng: tanhung.duong@aeon.com.vn

[AEON TÂN PHÚ] GROUP LEADER – FISH/MEAT (FOODLINE 1)

Roles and responsibilities:

Operations duties
a. Merchandise management
– Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
– Order stock directly with Supplier and receive stock from MMD.
– Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
– Support Foodline with monthly Stock Take as directed by supervisor.
– Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management
– Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy.
• Fire safety procedure is carried out properly.
– Order POP, execute POP exhibition, check POP to ensure correct and adequate information
– Execute floor opening and closing
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

Sales and Profits
– Co-ordinate with Suppliers to execute promotion schemes.
– Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
– Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
– Provide every day sales figure of concess counter for promoters
– Support cashier in return/exchange merchandise as required.

Manpower management
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Ensure sufficient manpower during business in ad-hoc situations.
– Ensure General Staff and Promoters’ attendance and attire.
– Be responsible for General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity.
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.

Other duties
– Closing floor in charge.
– Support other departments as necessary.
– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

Qualification and Job Requirements:

College or Technical School graduate.
Good communication, problem solving and leadership skills.
Customer focused.
Self-disciplined with ability to work independently.
Good presentation and sales skill.
Computer literate (Word, Excel & Powerpoint).
Ability to communicate in English (verbal & written).
Be able to work at shift & on Public holidays.
Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send CV to Ms.Duyên – HR Dept. AEON Celadon Tân Phú

Email: hr.celadon@aeon.com.vn

[Glam Beautique – HCM] – Merchandising Executive (Cosmetic, Beauty Care)

Key responsibilities:

Merchandising Executive is responsible for the assigned Category’s total Sales & GP, retail merchandise performance, visual and operational presentation of designed selling zones at AEON stores, including but not limited to Layout, Planogram, Schematics, POSM display….

1. Main duties:

– Make the Strategy of Category-in-charge, mainly Beauty care: Product concept, 3C Analysis, Assortment plan, Monthly & Quarterly Sales plan…

– Maintain the data for Analysis and keep updated with Market Trend of product/category, Competitor benchmark…

– Always propose Innovative Ideas, New Product Development, New Proposal to support Business development.

– Deal with suppliers on Price, Trade Terms, Promotion Plan to get the best offer.

– Prepare Planogram / Schematic plan for product display and coordinate with OPR to ensure well-maintained selling floor.

– Prepare Layout, Fixture for New Store Opening (NSO) / Store Renovation

– Do Weekly Market & Competitor survey with Managers & Assistant to MD and make report accordingly.

– Coordinate activities with other departments of the company.

– Other tasks might be assigned by superiors.

2. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

3. Request

– At least from College degree in Economic, business administration or equivalent qualifications.

– 02-year experience in related Retail business with the same categories or department or 1 year at same position at H&B store is Preferable.

– Show the passion of the Merchandising career.

– Customer-focused/ Customer Oriented mindset.

– Abilities to use Computer, Office programs and Database.

– Strong communication and negotiation skills.

– Self-disciplined with ability to work independently and under pressure.

– Must have Analytical ability and good in data/figures.

– English skills: communication

[HCM] Merchandising Executive (Private Brand Perishable)

Job responsibilities:

Implement PB business plan and ensure plan remains on track, which meet the annual plan of sales and profit contribution ;
Ensure every product and range is launched successfully. Ensure product has aligned with Price strategy. Pricing is competitive vs competitor brands;
Ensure to have effective cost. Ensure the products have effective approach customer;
Create packaging to make brand identification. Ensure the products have an engaging and consistent design;
Ensure all products meet the quality needs required by Topvalu to ensure customer experience is met. Ensure all products comply with Vietnamese law.

Job Requirements:

Bachelor degree in economic, business administration or equivalent qualifications;
At least 3-year experience in retail with the same category
Experience in Quality assurance & Quality control;

Preferred Skill:

Fluency in Vietnamese and English languages (both written and oral);
Computer literacy: word, excel, power point;
Acknowledge of the relevant laws and regulation;
Good communication, coordinating with other persons, departments to complete a job;
Self-disciplined with ability to work independently and under pressure.

Working Location: Aeon Head Quarter, 30 Tan Thang, Son Ky Ward, Tan Phu District, HCMC
Email for applying: tanhung.duong@aeon.com.vn (Mr. Hưng – HR. Dept).

[AEON HẢI PHÒNG] TRƯỞNG QUẦY CÁC SALES LINE (THỰC PHẨM CHẾ BIẾN SẴN, GIA DỤNG NỘI THẤT, THỜI TRANG NỮ, HÓA MỸ PHẨM)

I. KEY RESPONSIBILITIES

1. Operations duties

(a.) Merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Merchandise is fully replenished, in good condition & quality

• All the display merchandise is according to schematic plan and all the price between the display merchandise and the price card is tallyed

• Changing the price label (if necessary) is completed before the store opens.

– Order stock directly with Suppliers and receive stock from MMD.

– Verify and approve inventory orders raised by Group Leader(s).

– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.

– Support Foodline with monthly Stock Take as directed by supervisor.

– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

(b.) Non-merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good condition.

• The Salesfloor is kept clean & tidy

• All backrooms are locked in good condition.

• POP execution is carried out properly

• Fire safety procedure is carried out properly

– Check and verify variances in stock & sales figures after Stock Take and make the report to the Line Manager.

– Execute store opening & closing as directed by supervisor.

2. Customer service

– Provide good customer service to encourage “plus selling”.

– Be polite and listen alternatively to customer needs.

– Get information and introduce to customers new arrivals, promotions, and policies regarding payment, returns/exchanges, etc.

– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.

– Follow the Company’s Rules on Customer Service (greeting, smiling, bowing, and attitude towards customers).

3. Sales and Profits

– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Brief promoters on the promotion scheme.

– Break down the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.

– Overall plan and supervise the execution of promotion schemes.

– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff, and Promoter’s attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for the Group Leader(s) and General Staff’s performance.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

5. Rules and Regulations

– Follow all working procedures, and the company’s policies, rules, and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

6. Other duties

– Opening & closing Store.

– Be on duty and act as Line Manager’s roles when the Line Manager’s not present at work (i.e. is on leave or on business trip).

– Other tasks or responsibilities as assigned by the direct Line Manager and Store Manager.

II. JOB REQUIREMENTS

1. Qualification and Job Requirements:

– College/University degree.

– At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs.

2. Preferred skills

– Strong analytical skills, good at data/figures.

– Fluency in Vietnamese and English languages (both written & oral)

– Teamwork skill: Actively promote teamwork

– Service orientation: customer service minded

– Leadership: Acting leadership by example

– Good presentation, problem-solving, and sales skills

– Computer skills (Word, Excel, Powerpoint).

– Ability to cope with stressful situations at work

– Self-disciplined with the ability to work independently

– Be able to work at shifts & on Public holidays

III. CONTACT INFORMATION

Please send your resume to email: khanhlinh.nguyen@aeon.com.vn (Ms. Linh)

Tel: (0225) 6288 512 – Số nội bộ: 610/611

IV. WORKING LOCATION:

AEON HẢI PHÒNG – Số 10 Võ Nguyên Giáp, Phường Kênh Dương, Quận Lê Chân, TP Hải Phòng

[AEON TÂN PHÚ] GROUP LEADER – DAISO

Roles and responsibilities:

Operations duties

1. Customer services:
– Access and work with other staff to resolve /support subordinates to resolve customers’ complaints.
– Verify and research data on registration status.
– Maintain / Repair Bicycle for display at Store
– Input/retrieve client account information data on system.
– Make sure money, promotional goods, promotion gift are used properly and for right purposes. ( Not apply voucher in wellness)
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
– Instruct subordinate how to use working tools and equipment.
– Serve as key contact for cashiers needing assistance with account or client problems.
– Make all kinds of AEON card section’s reports upon request by Direct Supervisor
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Cashiering tasks:
– Be aware of current sales promotions and Change cash.
– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
– Ensure cash registers & credit card terminals are in good conditions.
– Ensure signage must be in proper condition display at cashier counters.
– Ensure all cashier counters to avoid long queue ( no more than 5 customers) especially in peak hours or weekend.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to supervisor
– Random spot check at cashier counter to avoid any fraud.
– Be responsible for investigating any unbalance situation and report to Direct supervisor
– Make day and night shift handover.
– Run “day end” function of POS system every night

3. MMD tasks:
– Monitor the receiving of merchandise at bay to ensure accuracy in quantity and specifications according to purchase orders
– Check documents enclosed to order form for accuracy and adequate information, especially special declaration as per Viet Nam law and regulation (i.e. declaration of animal quarantine, customs declaration, etc.).
– Monitor merchandise destroy at garbage storage area. ( G2 check G1, G4 check all)
– Inspect PA zero process to control inventory.
– Work with suppliers during receiving merchandise to solve any arising issues.
– Carry out stock take according to Store’s procedures and regulations.
– Receive, check VAT invoices from suppliers then pass to MMD Accounting Department
– GL need to submit red invoices to the MMD Accounting Department 6 times per month
– Submit money 3 times per week for Vietcombank ( Monday- Wednesday- Friday)
– Manage Change to ensure Store always have enough change money to customer.
– Cashier documents/ Different money
– Contract with HQ accounting Department to issue goods return/customer VAT invoices to supplier/ customer
– Submit client account information to customer survice department every monday

4. Operations duties:
a. Merchandise management
– Supervise Technical Staff/ General Staff to ensure:
– Merchandise is fully replenished, in good conditions & quality.
– All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.( In condition, GL have to display by themselve)
– Price checking on POS and changing price label (if necessary) is completed before store opened.
– Order stock directly with Supplier and receive stock from MMD.
– Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
– In -charge bi-annual Stock Take as scheduled.
– Check stock to return slow-moving, non-confirming merchandise to suppliers
b. Non-merchandise management
– Supervise Key Staff/ General Staff to ensure:
– Operational equipment, lighting and fixtures (gondola, promotion table, shelves, etc.) are in good conditions
– Sales floor and backroom is kept clean & tidy.
– Fire safety procedure is carried out properly.
– Order/ Execute/Check POP exhibition to ensure correct and adequate information ( Make POP in urgent case)
– Execute floor opening and closing
– Check and verify variances in stock & sales figures after Stock Take and make report to Direct Supervisor
– In-charge working night and day shift
– Co-operate with owner building
– Report any issues to direct supervisor that happen between Wellness and Owner building

5. Sales and Profits:
– Co-ordinate with Suppliers to execute promotion schemes.
– Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey to direct supervisor

6. 5S:
– Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

7. Manpower Management:
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Contact Human Resources to submit present data, social insurance, report
– Ensure sufficient manpower during business in ad-hoc situations.
– Ensure Key Staff and General Staff’s attendance and attire.
– Be responsible for Key Staff and General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity.
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

8. Rules and Regulations:
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Technical Staff and General staff to follow the rules and regulations.
Other duties
– Closing floor in charge.
– Other tasks or responsibilities as assigned by Direct supervisor

Qualification and Job Requirements:

College or Technical school graduate.
At least one year relate experience in retailing business or supermarket environment.
Good communication skill, problem solving and leadership skill.
Customer focused.
Self-disciplined with ability to work independently.
Good presentation and sales skill.
Computer literate (Work, Excel & PowerPoint).
Abilities to communicate in English (verbal & written).
Be able to work at shift & on Public holidays.
Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send CV to Ms.Duyên – HR Dept. AEON Celadon Tân Phú

Email: hr.celadon@aeon.com.vn

[AEON HẢI PHÒNG] TRƯỞNG NHÓM QUẦY CÁ – FISH GROUP LEADER

I. MÔ TẢ CÔNG VIỆC
1. Nhiệm vụ ngành hàng:
a. Quản lý hàng hóa:
– Giám sát nhân viên để đảm bảo:
• Hàng hóa được bổ sung đầy đủ, trong điều kiện tốt và chất lượng.
• Tất cả hàng hóa trưng bày theo kế hoạch hoặc hướng dẫn từ Quản lý cấp trên/ Thu mua và tất cả giá giữa hàng hóa trưng bày và thẻ giá đều được kiểm tra.
• Kiểm tra giá trên POS/ SST và thay đổi nhãn giá (nếu cần) được hoàn tất trước khi siêu thị mở cửa.
– Đặt hàng với Nhà cung cấp và nhận hàng từ bộ phận Giao nhận hàng hóa .
– Quản lý lượng hàng tồn kho và đặt hàng lại khi hết hàng tồn kho. Đổi trả hàng bị hư hỏng.
– Tham gia kiểm kê định kỳ hàng tháng theo chỉ đạo của Quản lý cấp trên.
– Tham dự kiểm kê định kì hai năm một lần theo lịch trình.
b. Quản lý các hoạt động khác:
– Giám sát nhân viên để đảm bảo:
• Thiết bị vận hành, ánh sáng và đồ đạc (gondola, xe đẩy, giá, v.v.) ở trong tình trạng tốt.
• Sàn bán hàng được giữ sạch sẽ và gọn gàng.
• Quy trình an toàn cháy nổ được thực hiện đúng cách.
– Đặt POP (bảng giá), thực hiện trưng bày POP, kiểm tra POP để đảm bảo thông tin chính xác và đầy đủ.
– Hỗ trợ hoạt động đóng/ mở cửa siêu thị.
– Kiểm tra và xác minh sự khác biệt trong số liệu tồn kho & doanh số sau khi kiểm kê và báo cáo cho Quản lý cấp trên.
c. Dịch vụ khách hàng:
– Cung cấp các dịch vụ khách hàng tốt để khuyến khích tăng doanh số. Lịch sự và lắng nghe nhu cầu của khách hàng.
– Thông tin và giới thiệu cho khách hàng về hàng mới, chương trình khuyến mãi, chính sách thanh toán, đổi trả hàng, v.v.
– Xử lý các khiếu nại của khách hàng hoặc các khiếu nại do Nhân viên và các nhân viên tiếp thị gây ra.
– Tuân thủ các Quy tắc của Công ty về Dịch vụ Khách hàng (chào hỏi, mỉm cười, cúi chào và thái độ với khách hàng).

2. Bán hàng và lợi nhuận:
– Phối hợp với Nhà cung cấp thực hiện các chương trình khuyến mại.
– Xác định các mặt hàng bán chậm và chất lượng không tốt. Ước tính nhu cầu của khách hàng và tham mưu với bộ phận thu mua.
– Lưu trữ hồ sơ các đơn mua hàng, bán hàng. Báo cáo định kỳ về doanh số bán chạy, kết quả bán hàng khuyến mãi, khảo sát thị trường/ khảo sát đối thủ cạnh tranh.
– Cung cấp số liệu bán hàng hàng ngày cho nhân viên tiếp thị của Nhà cung cấp.
– Hỗ trợ thu ngân đổi trả hàng theo yêu cầu.

3. Quản lý nhân lực:
– Lập kế hoạch và lập bảng phân công công việc, lịch làm việc và phân công cấp dưới trực tiếp.
– Đảm bảo đủ nhân lực trong quá trình kinh doanh trong các tình huống đột xuất.
– Chịu trách nhiệm về kết quả hoạt động của nhân viên.
– Xác định và giảm bớt những công việc không cần thiết để tăng năng suất của nhân viên.
– Thường xuyên đào tạo, động viên cấp dưới trong công việc hàng ngày.
– Xác định đội ngũ nhân viên tiềm năng cho mục đích lập kế hoạch người kế nhiệm.
– Xây dựng và phát huy tinh thần làm việc nhóm.

4. Nội quy và Quy định:
– Tuân thủ tất cả các quy trình làm việc, các chính sách, nội quy và quy định của công ty.
– Kiểm tra, theo dõi, nhắc nhở, hướng dẫn nhân viên và nhân viên tiếp thị thực hiện các nội quy, quy chế.

5. Các nhiệm vụ khác:
– Phụ trách đóng tầng khi hết giờ mở cửa.
– Hỗ trợ các bộ phận khác khi cần thiết.
– Các nhiệm vụ hoặc trách nhiệm khác theo sự phân công của Quản lý trực tiếp, Quản lý bộ phận và Giám đốc siêu thị.

II. YÊU CẦU CÔNG VIỆC

– Tốt nghiệp Trung cấp trở lên
– Có kinh nghiệm quản lí trong ngành bán lẻ ít nhất 1 năm, đặc biệt liên quan đến ngành hàng thực phẩm (ưu tiên thực phẩm tươi sống)
– Có thể làm việc theo ca (8h/ ngày, 6 ngày/ tuần), có thể đi làm ngày Lễ, Tết
– Kỹ năng phân tích tốt, có tư duy về dịch vụ khách hàng, có kỹ năng tin học văn phòng
– Khả năng làm việc nhóm, quản lý đội nhóm và chịu được áp lực công việc cao, có kỹ năng giải quyết vấn đề và bán hàng tốt

III. ĐỊA ĐIỂM LÀM VIỆC

– Trung tâm Bách hóa Tổng hợp và Siêu thị AEON Lê Chân
– Số 10 Võ Nguyên Giáp, Phường Kênh Dương, Quận Lê Chân, Thành phố Hải Phòng

IV. THÔNG TIN LIÊN HỆ

Ms. Linh – HR Lê Chân Department
Email: hr.lechan@aeon.com.vn / khanhlinh.nguyen@aeon.com.vn
Phone: (0225) 6288 512 (Máy lẻ: 610 / 611)

[AEON XUÂN THỦY] TRƯỞNG QUẦY THU NGÂN & DỊCH VỤ KHÁCH HÀNG (CASHIER & CUSTOMER SERVICE DIVISION LEADER)

I. MAIN RESPONSIBILITIES:

1. Customer Services activities:

– Issue CS management standard of AEON Vietnam be applied properly by CS staff

– Monitor money, promotional goods, promotion gift to make sure they are used properly and for right purposes.

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

– Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.

– Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.

– Resolve customers’ complaints and follow up until the case is close

– Monitor all kinds of CS section’s reports.

– Identified & timely report to SM about cashier complain case

2. Cashier activities:

– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.

– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.

– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.

– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.

– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.

– Assist subordinates in difficult/complicated cases at Cashier counters.

3. Support Online Sales & management:

– To manage group to handle online orders in daily basis to complete all orders in time with effective quality of work

– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.

– Mannage operation flow well for all team, include Picker, Delivery staff, …

– Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).

– Follow up and take actions to achive target sale.

4. Manpower Management:

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff (s)’ attendance and attire.

– Approve duty roster, shift plan raised by Group Leader(s).

– Be responsible for Group Leader(s)’s performance.

– Take part in recruitment & selection activities for Division’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit

5. Rules and Regulations:

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.

6. Expense Control & Other duties:

– Provide solutions to optimize resources and increase productivities

– Provide tools to optimize delivery costs

– Focus and make the guidance for tools and equipments for reasonable using

– Opening & closing Store.

– Monitor all activities in store to ensure that store work at normal

– Other tasks or responsibilities as assigned by direct Line Manager, Store Manager.

II. JOB REQUIREMENTS

1. Qualification and Job Requirements:

– University Degree

– At least 5 years experience, including 2 year experience as Cashier Manager or 2 years experiences as Cashier leader in Supermarket/Shopping center

– Minimum 2 years related experience is customer service

2. Preferred skills

– Good communication skills.

– Good command of verbal English

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers

– Teamwork skill: Actively promote team work.

– Service orientation: customer service minded

– Leadership: Acting leadership by example.

– Persuasion: Ability to persuade others in specific situations.

– Computer literate: Word, Excel, Powerpoint

– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

III. CONTACT INFORMATION

Please send your resume to email:

hr.xuanthuy@aeon.com.vn (Ms. Nhi)
anh.duong@aeon.com.vn (Ms. Minh Anh)
hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)