Career Tag: Siêu thị

[AEON XUÂN THỦY] TRƯỞNG NHÓM DỊCH VỤ KHÁCH HÀNG (CUSTOMER SERVICE GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Customer Services

– Make sure money, promotional goods, promotion gift are used properly and for right purposes.

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

– Directly resolve/ support subordinates to resolve any arising issues locker electronic, VAT invoices, complaint and customer point scheme.

– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.

– Instruct subordinate how to use working tools and equipment

– Directly resolve /Support subordinates to resolve customers’ complaints.

– Make all kinds of section’s reports upon request by Division Leader/Line Manager/Store Manager.

2. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient Customer Service manpower during business in ad-hoc situations

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Build and promote teamwork spirit.

3. Build and promote teamwork spirit.

– Build and promote teamwork spirit.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

4. Other duties

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by Division Leader and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University/College degree.

– Minimum 1 year related experience is required. 

2. Preferred skills

– Good communication, problem-solving, and leadership skills.

– Have a polite and friendly attitude.

– Have customer service mindset.

– Teamwork skill: Actively promote team work.

– Fluent English speaking & writing is a plus.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG NHÓM THU NGÂN (CASHIER GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Customer Services

– Access and work with other staff to assist in resolving issues from client, staff and the public.

– Input/retrieve client account information data on system.

– Verify and research data on registration status, balance point and purchase history.

– Serve as key contact for cashiers needing assistance with account or client problems.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Cashiering activities

– Be aware of current sales promotions and conduct daily brief with Cashier team.

– Change cash and distribute to cashier counters.

– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.

– Ensure cash registers & credit card terminals are in good conditions.

– Ensure the hangers, hard tags and left over items timely collected by Line Department staff.

– Remove unnecessary goods at inactive cashier counter.

– Ensure signage must be in proper condition display at cashier counters.

– Check all cashier counters to avoid long queue especially in peak hours or weekend.

– Random spot check at cashier counter to avoid any fraud.

– Be responsible for investigating any unbalance situation and report to superiors.

– Make day and night shift handover.

– Investigate and correct errors made at the cash registers in a timely manner; report errors to Chief Cashier.

3. 5S

– Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

4. Manpower Management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure Key Staff and General Staff’s attendance and attire.

– Be responsible for Key Staff and General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

5. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations.

6. Other duties

– Closing floor in charge.

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– College/Vocational College.

– At least 2 year experience, including 1 year experience as GL in Supermarket/Shopping center. 

2. Preferred skills

– Strong communication and problem solving skills.

– Computer literacy: Word and Excel. 

– Strong counting and calculation skills are required. 

– Customer service skills: Customer service minded. 

– Team work skill: Actively promote team work. 

– Leadership: Acting leadership by example. 

– Be able to work at shifts and on Public holiday.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

 

[AEON XUÂN THỦY] TRƯỞNG NHÓM THIẾT KẾ BẢNG GIÁ (SPA GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. POP design and display

– Receive POP requests from Merchandising Dept. and Store Operation.

– Design POP regarding promotion schemes, product’s information for customer’s attention drawing purpose as well as to promote sales indirectly.

– Supervise the display of POP, standee, information/notice board in the Store to ensure the achievement of display purposes & clear conveyance of information.

2. Decoration activities

– Supervise, be responsible for the execution of Store’s decoration projects to ensure the aestheticism, technical quality, and Company image through each event.

– Update the execution period of promotion schemes, Member Day, Mommy Day, A&P in the month for timely and effective management of POSM (Point of Sales Material).

3. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit

4. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

5. Other duties

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

– University/College degree. 

– With Training in computer oriented design and graphic design software.

– Minimum 01 year of related experience.

– Be able to work at shift & on Public holidays. 

– Have ability to relocate to other Stores as per Company’s assignment is a plus.

2. Preferred skills: 

– Strong sense of aestheticism.

– Excellence proficiency in Computer Software for design.

– Good communication skill.

– Teamwork skill: Actively promote team work.

– Good command of English is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG NHÓM HÀNH CHÍNH (ADMIN GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Expenditure

– Collect all taxi bills of the store and make weekly report.

– Collect all Purchase Request (working tools, device and stationery) and make monthly report.

– Monitor expenditure in term of taxi usage & the ordering of working tools, device, stationery and .propose ways to save costs.

2. Stationery

– Receive Purchase Request for Stationery, employee cards then proceed ordering.

– Receive Stationery, employee cards from supplier and deliver to staff.

3. Staff Meal

– Get quantity of meal to be served each week from each Operation Line and inform to Aeon Delight.

– Make report on real quantity of served meal each day and each month.

4. Staff uniform

– Be in charge of delivering uniform to new staff and uniform replacement in case of wear and tear.

– Take and store returned uniform of resigned employees from HR Store.

5. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

6. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

7. Other duties

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by Store Admin Division Leader/ Admin Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

– University/College degree. 

– Minimum 01 year of related experience. 

– Be able to work at shift & on Public holidays. 

– Have ability to relocate to other Stores as per Company’s assignment is a plus. 

2. Preferred skills

– Show good attention to detail. 

– Teamwork skill: Actively promote team work. 

– Leadership: Acting leadership by example. 

– Computer literacy. 

– Good communication skill.

– Good command of English is a plus

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG NHÓM KẾ TOÁN (ACCOUNTING GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Accounting duties

– Check & reconcile each Cashier POS on the system with Cashier report, send report of cash shortage to Cashier for money collection.

– Check voucher delivery to Store Customer Service Department according to upcoming promotion schemes and the return of unused vouchers.

– Check receipt voucher & payment voucher and reconcile with cash fund.

– Check merchandise return voucher from MMD Accounting for timely invoice issuance.

– Check seal report and monitor the daily delivery of petty cash to Cashier team.

– Check cash collection report against cash receipt voucher from GMS.

2. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

3. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

4. Other duties

– Support other departments as necessary

– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

– University/College degree, majoring in Accounting/ Finance/ Banking.

– Minimum 01 year of related experience.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus. 

2. Preferred skills:

– Strong analytical skill, good at data/figures.

– Advanced computer skills, particular in Excel.

– Good communication and problem solving skill. 

– Teamwork skill: Actively promote team work.

– Leadership: Acting leadership by example.

– Good command of English is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG QUẦY CÁC SALES LINE (THỰC PHẨM 1, THỰC PHẨM 2, THỜI TRANG – PHỤ KIỆN & TRẺ EM, ĐIỆN MÁY – GIA DỤNG)

I. KEY RESPONSIBILITIES 

1. Operations duties

(a.) Merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Merchandise is fully replenished, in good condition & quality

• All the display merchandise is according to schematic plan and all the price between the display merchandise and the price card is tallyed

• Changing the price label (if necessary) is completed before the store opens.

– Order stock directly with Suppliers and receive stock from MMD.

– Verify and approve inventory orders raised by Group Leader(s).

– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.

– Support Foodline with monthly Stock Take as directed by supervisor.

– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

(b.) Non-merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good condition.

• The Salesfloor is kept clean & tidy

• All backrooms are locked in good condition.

• POP execution is carried out properly

• Fire safety procedure is carried out properly

– Check and verify variances in stock & sales figures after Stock Take and make the report to the Line Manager.

– Execute store opening & closing as directed by supervisor.

2. Customer service

– Provide good customer service to encourage “plus selling”.

– Be polite and listen alternatively to customer needs.

– Get information and introduce to customers new arrivals, promotions, and policies regarding payment, returns/exchanges, etc.

– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.

– Follow the Company’s Rules on Customer Service (greeting, smiling, bowing, and attitude towards customers).

3. Sales and Profits 

– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Brief promoters on the promotion scheme.

– Break down the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.

– Overall plan and supervise the execution of promotion schemes.

– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff, and Promoter’s attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for the Group Leader(s) and General Staff’s performance.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

5. Rules and Regulations

– Follow all working procedures, and the company’s policies, rules, and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

6. Other duties

– Opening & closing Store.

– Be on duty and act as Line Manager’s roles when the Line Manager’s not present at work (i.e. is on leave or on business trip).

– Other tasks or responsibilities as assigned by the direct Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

– University degree.

– At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs.

2. Preferred skills

– Strong analytical skills, good at data/figures.

– Fluency in Vietnamese and English languages (both written & oral)

– Teamwork skill: Actively promote teamwork

– Service orientation: customer service minded

– Leadership: Acting leadership by example

– Good presentation, problem-solving, and sales skills

– Computer skills (Word, Excel, Powerpoint).

– Ability to cope with stressful situations at work

– Self-disciplined with the ability to work independently

– Be able to work at shifts & on Public holidays

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG QUẦY BÁN HÀNG ĐA KÊNH (OMNI CHANNEL DIVISION LEADER)

I. KEY RESPONSIBILITIES 

1. Online Sale Management

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution Oversee the resolution of any arising issues orders, systems, and apps.

– Daily monitor and ensure all working tools and equipment of the section are adequate and in good condition.

– Directly resolve /Support subordinates to resolve customers’ complaints.

– Monitor all kinds of Online Sales reports.

– Follow & update online sale scheme timely.

– Price change follows MD & OP plan.

– Control stationery usage and have a cost-reduction plan.

– Propose plans to improve the department, survey competitor & consumer shopping behavior.

– Follow & update online sale situation frequency to Online Sale Manager/ Store Manager.

– Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.

2. Cash Management

– Ensure money and documents are collected in full, exactly, on time, and according to the process.

– Ensure liabilities and receivable documents are tracked in a timely manner to limit losses.

3. Manpower Management 

– Arrange Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s) and general Staff’s attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for Group Leader(s) and General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, training, and develop staff to encourage their professional development.

– Identify potential staff for succession planning purposes – Build and promote teamwork spirit.

4. Expense control 

– Propose and provide solutions and tools to optimize resources.

– Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs.

– Allocate tools and equipment reasonably to save costs.

5. Other duties 

– Follow all working procedures, the company’s policies, rules and regulations.

– Be on duty and act as Line Manager’s roles when the Line Manager is not present at work (i.e. is on leave or on the business trip).

– Other tasks or responsibilities as assigned by the direct Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

  • University degree.
  • Prefer at least 1 year at online sale position.
  • Minimum 2 years related experience is required.
  • Good communication skill.
  • Good command of verbal English.
  • Teamwork skill: Actively promote teamwork.
  • Leadership: Acting leadership by example.
  • Computer literate: Word, Excel, Powerpoint
  • Be able to work at shift and on Public holiday

2. Preferred skills 

  • Have a polite, tactful and friendly attitude.
  • Have good understanding of the needs of customers.
  • Service orientation: customer service minded.
  • Persuasion: Ability to persuade others in specific situations.
  • Reasoning ability: Ability to definite problems.
  • Ability to solve practical problems and deal with difficult situations. 

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms, Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG QUẦY GIAO NHẬN HÀNG (MMD DIVISION LEADER)

I. KEY RESPONSIBILITIES 

1. Merchandising management

– Supervise the receiving and delivery of goods.

– Check the PA Zero process to control the inventory.

– Control the exchange, return, transfer of goods, and internal consumption.

– Control the delivery process for customers – collect money later.

– Practice safe rules and 5S.

– Control stock-take process monthly and annually.

– Human resources management: submit the periodic report and working plan for employees.

2. Rules and Regulations 

– Follow all working procedures, the company’s policies, rules and regulations.

3. Other duties 

– Other tasks or responsibilities as assigned by the Store Manager or Line Manager.

II. JOB REQUIREMENTS 

1, Qualification and Job Requirements:

  • Minimum 3 years of experience in the retail industry during which 1 year in the manager position (including at least 5 members)
  • Be able to work at shift & on Public holidays.
  • Having the ability to relocate to other Stores as per the Company’s assignment is a plus.

2, Preferred skills 

  • Good command of English (verbal & written).
  • Computer literate (Word, Excel, PowerPoint).
  • Soft skills: teamwork, leadership, analyzing, presentation, and problem-solving skills.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

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