I. KEY RESPONSIBILITIES
1. Operations duties
(a.) Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Merchandise is fully replenished, in good condition & quality
• All the display merchandise is according to schematic plan and all the price between the display merchandise and the price card is tallyed
• Changing the price label (if necessary) is completed before the store opens.
– Order stock directly with Suppliers and receive stock from MMD.
– Verify and approve inventory orders raised by Group Leader(s).
– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
– Support Foodline with monthly Stock Take as directed by supervisor.
– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
(b.) Non-merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good condition.
• The Salesfloor is kept clean & tidy
• All backrooms are locked in good condition.
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make the report to the Line Manager.
– Execute store opening & closing as directed by supervisor.
2. Customer service
– Provide good customer service to encourage “plus selling”.
– Be polite and listen alternatively to customer needs.
– Get information and introduce to customers new arrivals, promotions, and policies regarding payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
– Follow the Company’s Rules on Customer Service (greeting, smiling, bowing, and attitude towards customers).
3. Sales and Profits
– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Brief promoters on the promotion scheme.
– Break down the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
4. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff, and Promoter’s attendance and attire.
– Approve duty roster, and shift plan raised by Group Leader(s).
– Be responsible for the Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for the Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.
5. Rules and Regulations
– Follow all working procedures, and the company’s policies, rules, and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations
6. Other duties
– Opening & closing Store.
– Be on duty and act as Line Manager’s roles when the Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by the direct Line Manager and Store Manager.
II. JOB REQUIREMENTS
1. Qualification and Job Requirements:
– University degree.
– At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs.
2. Preferred skills
– Strong analytical skills, good at data/figures.
– Fluency in Vietnamese and English languages (both written & oral)
– Teamwork skill: Actively promote teamwork
– Service orientation: customer service minded
– Leadership: Acting leadership by example
– Good presentation, problem-solving, and sales skills
– Computer skills (Word, Excel, Powerpoint).
– Ability to cope with stressful situations at work
– Self-disciplined with the ability to work independently
– Be able to work at shifts & on Public holidays
III. CONTACT INFORMATION
Please send your resume to email:
- hr.xuanthuy@aeon.com.vn (Ms. Nhi)
- anh.duong@aeon.com.vn (Ms. Minh Anh)
- hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)
Tel: (024) 6277 8333 – Số nội bộ: 765 / 771
IV. WORKING LOCATION:
AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)