Thương mại Điện tử - Trang 2 trên 3 - AEON Việt Nam

[HA DONG] OMNI CHANNEL MANAGER

KEY RESPONSIBILITIES

Online sale management
To develop and monitor key performance indicators ( Orders, Sales, Stock, price, …..)
Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
Oversee the resolution of any arising issues orders, system, app
To work with related department for product content, promotion program & Media support for sale online promoting.
Synthesize, analyze and report business results by program, week, month, quarter.
To Understand online market, sale trend and customer behavior to provide suitable products for increasing sales.
Make the sale plan base on MD’s plan, Operation Plan to achieve the target
Analyze customer complaints to come up with solutions to bring customers satisfaction
Propose plans to improve department, survey competitor & consumer shopping behavior

2. Cash Management
Ensure money and documents are collected in full, exactly, on time and according to the process
Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses

3. Manpower management
Plan Monthly Division’s duty roster and manpower schedule
Make solution for sufficient manpower during business in ad-hoc situations
Identify and reduce unnecessary tasks to increase staff productivity
Take part in recruitment & selection activities for Division’s staffing
Motivate, training and develop staff in order to encourage their professional development
Identify potential staff for succession planning purposes
Build and promote team work spirit

4. Expense control
Provide solutions to optimize resources and increase productivities
Provide tools to optimize delivery costs
Forecast and make the guidance for tool and equipment for reasonable using
5. Other duties
Opening & closing Store
Monitor all activities in store to ensure that store work as normal
Other tasks or responsibilities as assigned by Store Manager

QUALIFICATION & JOB REQUIREMENTS

University degree
Prefer 3 years experience as the same position
Good communication skill
Good command of verbal English
Teamwork skill: Actively promote team work
Leadership: Acting leadership by example
Computer literate: Word, Excel, PowerPoint
Have a polite, tactful and friendly attitude
Have good understanding of the needs of customers
Service orientation: customer service minded
Persuasion: Ability to persuade others in specific situations
Reasoning ability: Ability to definite problems
Ability to solve practical problems and deal with difficult situations

In order to apply, please send your updated English CV to email: doan.pham@aeon.com.vn

Contact: 024 6277 8333 (Ext. 765)

[HCMC] Marketing Officer (Glam Beautique – Merchandising team)

Key responsibilities:

Responsible for Monthly Mailer, POSM and Digital Marketing

Monthly Mailer & POSM production and Promotion Sales follow-up reporting

Proactively keep Communication with MDs to gather all promotion information
Manage the production of all needed POSM: Leaflets, Posters, Flyers, Standees, POP…
Arrange the Effective Distribution of marketing materials
Always Conduct Market Research and Monitoring Competitors’ activities to reflect into Monthly Marketing reports
Support NBD events& activities
Run & Follow up the Mailer Sales performance report, POP & product display report on Monthly basis
Accomplish Marketing and Organization missions by completing related results as needed.
Create and Develop innovative ways to communicate company’s message to their existing customers

Digital Marketing & Platform:

Maintain Wellness Fanpage/ Website to enhance more Brand Awareness for Wellness & Digital Communication with Customers
Cooperate with all NBD to create more activities at Aeon Platform about Promotion scheme online, Customer Service improvement, Online Consultant service…
Prepare communication materials accordingly for each Promotion events
Search for more NEW opportunities for Platform cooperation

General

– Support and Collaborate with all NBD departments

– Supervise Marketing officer / Agencies in Mailer execution and other jobs assigned.

– Work/communicate & follow with Store operation/Agency to get job done as schedule.

– Manage all expenses within approved budget.

Rules and Regulations: Follow all working procedures, the company’s policies, rules and regulations.
Other duties: Other tasks or responsibilities as assigned by Manager / Deputy Manager

Job Requirements:

University graduated with the major of Marketing, PR or equivalent.
Minimum 01 years of related experience, working in retail industry is an advantage.
Good communication skill.
Good command of spoken and written English
Detail oriented and be able to handle multi-tasks
Good planning, organizing and time-management skills
Good Self-Monitoring and Relationship management.
Strong analytical ability and good in data / figures

Please send your updated CV to Ms. Quy Hen: Hen.cao@aeon.com.vn

[HCMC] Digital Marketing Officer (E-commerce)

Key responsibilities:

Responsible for plan and run marketing campaign on online marketing channel to E-Commerce site AeonEshop.com

Manage and coordinate digital marketing activities.
Experienced set up and run campaign on Google Adwords and Facebook Platform.
Work closely with the Merchandise and operation team to update promotion campaign.
Improve search-engine rankings on Google.
Other tasks or responsibilities as assigned by E-commerce Manager.
Follow guidance and instruction from Executive Ecommerce department & management.
Follow company’s policies, rules and regulations

Job Requirements:

University degree
Being good at Google Adwords and Analytics Certifications is a plus.
Extensive experience and knowledge of Google Adwords, Google Analytics, Facebook Ads, etc.
Strong analytical skills.
Ability to work independently as well as in a team.
Proactive attitude.
Excellent project management skills.

Please send your updated CV to Ms. Kim Anh: Lekimanh.vu@aeon.com.vn

Digital Marketing Officer (E-Commerce)

1. Key responsibilities:

1.1. Manage and coordinate digital marketing activities

– Management of media channels: Facebook, Google

– Develop and manage assets AeonEshop on GG, Facebook

– Increasing the traffic, sale engagement

– Set up daily mail, push to drive traffic to website

-Work with Affiliate agency to release promotion campaign weekly

1.2. Experienced plan, set up and run campaign on Google Adwords and Facebook Platform

– In charge of making media plan for Google, Facebook.

– Optimize ads to ensure achieve KPI ROAS

– Develop and manage assets Aeon EShop on GG, Facebook

1.3. Work closely with the Merchandise and operation team to update promotion campaign

– Coordinate with MD to bring best promotion campaign to customer

– Work with MD to find out what is the key items of week, month to focus

– Priority promotion campaign weekly to use right the channel

1.4. Manage contracts and payment to related suppliers/agencies

– Creating the contract with suppliers/agencies.

– Follow and make payment ontime and accurately.

– Support other tasks relevant to process/proceedings related to those suppliers/agencies (if any)

1.5. Other tasks or responsibilities as assigned by E-commerce Manager

-Making report weekly, monthly

-Market research to update new techical, new flatform to reach audience

2. Key requirements

2.1. Qualification and Job Requirements

– Bachelor’s Degree in BA or Marketing

– 1-2 Years Experience in Digital Marketing

– Good at Data analysis, Web performance metrics analysis

– Good at planning, communication & creativity

2.2. Preferred skills

– Strong Written and Verbal Communication Skills

– Team-Oriented, Goal-Oriented

– Full understanding of all social media platforms

– Knowledge of content management systems

– Must be able to juggle multiple projects at the same time

– Ability to use standard office software (MS Office) efficiently

E-commerce Operation Deputy Manager

Key responsibilities:
1. Duties and Authorities regarding Business Planning
– Establishment of the strategies for EC Project in terms of operation system of the New EC, in short term to long term (1-5 years). The short-term strategies must be specified in details in quarterly and monthly activities based on the analysis of situations in societies of either global and local.
– Analyzing current situations, our degrees of presence, benefits and risks of results and focusing future of EC operation activities in scientific way, to reason for directing and correcting strategies of EC from time to time.
– Becoming the primary contact and department in charge for any activities regarding E-Business related to 3rd-party service-providers as well as any authorities contacts regarding Operation activities.

2. Duties and Authority of Execution
– Improving the current E-Commerce Operation to make it better and more efficient.
– Establishing New EC.

3. General Department Management related to Operation matters
– Planning and proposing by breaking down the duties into groups, making budgets (Yearly & Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.
– Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.
– Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.
– Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.
– Planning, educating and improving all staffs’ knowledge and techniques by evaluating performance through creating PDCA circle, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.

Job Requirements:

1.Qualifications & Experience:
– University degree
– At least 4-5 years experience in similar position.

2.Knowledge, Skills & Behaviors:
– Preferable to have experiences in E-Commerce such as Tiki, Shopee, Lazada, or Bachhoaxanh.
– Good know-how of online order processing process and delivery/payment partners (e.g. Giaohangnhanh, Ahamove, Ninjavan, Grab Moca, VNPay, etc.)
– Fluent in English (verbal & written).
– Strong communication skill (both verbal and written) and strong skills to collect information.
– Excellent organizing and time management skills.
– Details oriented and being able to handle multi-tasks and good problem-solving skill.

If you are interested in this position, please send your CV phuonganh.nguyen@aeon.com.vn. Thank you!

E-commerce Sales Executive

Key responsibilities:
1. Online Sales & management
– To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work.
– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
– To develop & train online sales team about process, flow, order monitoring, customer service, etc….
– To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
– To develop & monitor key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
– To develop approach & train Cross/ up sales per customer to increase Sales.
– To manage & allocate Online Sales team members shifts & working time to ideally handling all orders & requests from customers.
– Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company’s products to customers effectively & efficiently.
– Make verbal or written daily, monthly reports related to sales e-commerce.

2. Customers service
– Manage customer enquiry for all on-line channels with fast & appropriate response
– Escalate of all problems/complains to assure they are satisfactory resolved
– Update all related issues regarding the orders for further coordinating with customer
– Analyze customer’s trend, comment, feedback and report
– Cross check with order status cancellation from delivery suppliers provide call to customers if need

3. Expense Control
– Manage the materials & delivery expense
– How to improve effective cost per working hours for staff (sales, picker)

Job Requirements:

1 Qualification & Experience:
– Graduated University (Business administration)
– At least 3 years experience in same position. Prefer having experience working for retailers, e-commerce platforms.

2.Knowledge, Skills & Behaviors:
– Good understanding on E-commercial Sales (general trade market and selling)
– Intermediate English
– Strong organizational communication & listening skills
– Strong can-do attitude & problem solving skills
– Strong team-work and interpersonal skills

If you are interested in this position, please send your CV phuonganh.nguyen@aeon.com.vn. Thank you!

Customer Service Officer (E-Commerce)

Key responsibilities:
1. Customer Service
– Answer general consumer inquiries via various communication channels regarding order status, returns, missing package claims, shipping information and coupon adjustments, and ensure follow up until inquiry is closed
– Work cross-functionally with other departments within the organization to effectively respond to incoming customer service inquiries in a timely and thoughtful manner
– Ability to interact with our customers effectively and efficiently through email, via phone calls and over social medial channels
2. Rules and regulations
– Follow approved project development strategy
– Follow company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to contribute work follow deadline
3. Other tasks or responsibilities as assigned by E-commerce Manager.

Job Requirements:
1. Qualifications & Experience
– Graduated University
– At least 1 year experience in same position
– Prefer having experience working for retailers, e-commerce platforms.
– Microsoft Office
– Intermediate English
2. Knowledge, Skills & Behaviors
– Strong passion, organizational communication & listening skills
– Good communication skill, have a patience, good to solve problem
– Strong team-work and interpersonal skills
– Attention to details
– Self-disciplined with ability to work under pressure

Digital Marketing Officer (E-Commerce)

Roles and responsibilities:

1. Create and manage contents on digital channel to ensure social media presences and implementation of Aeon Eshop Marketing activities:
– Management of social networking channels: Facebook, zalo, YouTube, Instagram…
– Develop and link other social networking channels.
– Improve the content and monitor the development of the Fan page.
– Increasing the engagement on social network.
2. Develop promotion media online content for Eshop’s website, monitor and analyze content success
– In charge of promoting media content for Aeon Eshop site.
– Build the content on website, Fan page, Blog, banner… to increase the Brand’s awareness.
– Create ideas for the programs and contents according to the general program.
– Create the Video and organize Mini Games to attract the customers.
– Development plan according to each specific stage to assess the level of each campaign.
3. Create digital activities following E-commerce Marketing strategy for increasing the customer’s engagement:
– Increase customer experience with Insider by using:
+ Website channel
+ Mobile channel
+ Architect channel
+ Message channel.”
– Optimize banner display on visitor pages.
– Make segments according to the customer’s trend, coordinate for A/B testing to choose good segments and optimize website
4. Cooperate with third-party graphic designers, web designers, and videographers to create unique and engaging contents:
– Cross-checking/ Reconciliation.
– Build up exclusive programs for PUBs.
– Create extra programs for AFF: Get information from AFF, create appropriate segment.
– Need to coordinate with the third party to organize more new programs.
5. Manage contracts and payment to related suppliers/agencies:
– Creating the contract with suppliers/agencies.
– Follow and make payment ontime and accurately.
– Support other tasks relevant to process/proceedings related to those suppliers/agencies (if any)

Qualification and Job Requirements:
– Bachelor’s Degree in Advertising or Marketing
– 1-2 Years Experience in Marketing

Preferred skills:
– Strong Written and Verbal Communication Skills
– Knowledge of video and picture editing software such as Adobe
– Team-Oriented, Goal-Oriented
– Full understanding of all social media platforms
– Knowledge of content management systems
– Must be able to juggle multiple projects at the same time
– Photoshop, InDesign
– Proficient use of social networking tools
– Ability to use standard office software (MS Office) efficiently